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Company: Telus

Location: Toronto, ON

Job description: DescriptionWe are seeking a highly skilled and motivated Senior Product Manager to oversee our Certified Pre-Owned Mobile Devices category. As the Senior Product Manager, you will be responsible for developing and executing strategies to maximize sales, profitability, and customer satisfaction within this product category.Responsibilities:

• Strategic Planning: Develop comprehensive strategies for the Certified Pre- Owned Mobile Devices category, including pricing, assortment, promotion, and placement
• Product Selection: Curate a diverse and appealing assortment of certified pre- owned mobile devices to meet the needs and preferences of our target customers
• Pricing Strategy: Analyze market trends, competitor pricing, and customer demand to develop competitive pricing strategies that drive sales and profitability
• Marketing and Promotion: Collaborate with the marketing team to develop effective promotional campaigns and marketing materials to drive awareness and sales of certified pre-owned mobile devices
• Inventory Management: Optimize inventory levels to minimize stockouts and excess inventory, while maximizing inventory turnover and profitability
• Performance Analysis: Monitor category performance metrics, including sales, margin, inventory turnover, and customer satisfaction, and take proactive measures to address any issues or opportunities
• Compliance and Quality Assurance: Ensure compliance with all relevant regulations and standards for certified pre-owned mobile devices, and implement quality assurance processes to maintain product quality and customer satisfaction
• Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, operations, finance, and customer service, to achieve category objectives and drive overall business success
• Continuous Improvement: Identify opportunities for process improvements, cost savings, and revenue growth within the certified pre-owned mobile devices category, and implement initiatives to drive continuous improvement

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related field. MBA preferred.
• Minimum of 5 years of experience in retail or e-commerce, with a focus on category management, product management, or merchandising.
• Strong analytical skills, with the ability to analyze complex data sets and draw actionable insights to drive business results.
• Excellent negotiation skills and experience in supplier management and contract negotiation.
• Proven track record of developing and executing successful category strategies that drive sales and profitability.
• Strong project management skills, with the ability to effectively prioritize and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships with suppliers and partners.
• Knowledge of the mobile devices market and industry trends is preferred.
• Proficiency in Microsoft Excel, PowerPoint, and other relevant software applications.
• Strong business acumen and strategic thinking ability.

Join us in shaping the future of mobile device retailing by applying your expertise and passion to drive success in our Certified Pre-Owned Mobile Devices category!Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
We are seeking a Senior Product Manager to oversee the Certified Pre-Owned Mobile Devices category. Responsibilities include strategic planning, product selection, pricing strategy, marketing, inventory management, and performance analysis. Qualifications include a Bachelor’s degree, 5 years of retail or e-commerce experience, and strong analytical and project management skills. The salary range is $96,000-$144,000 with performance bonuses and benefits. TELUS is a people-focused, customer-first company that values diversity and inclusion in the workplace.
Position: Customer Service Representative

Location: Toronto, ON

Company: Confidential

Job Type: Full-time

Salary: Competitive

We are seeking a Customer Service Representative to join our team in Toronto, ON. The ideal candidate will be responsible for providing excellent customer service to clients and customers in a fast-paced environment. The Customer Service Representative will be the first point of contact for customers, answering questions, resolving issues, and providing information about products and services.

Responsibilities:
– Respond to customer inquiries via phone, email, and in-person
– Provide information about products and services
– Resolve customer complaints and issues
– Process orders and returns
– Maintain customer accounts and information
– Collaborate with sales and marketing teams to enhance customer experiences

Requirements:
– High school diploma or equivalent
– 2+ years of customer service experience
– Excellent communication and interpersonal skills
– Attention to detail and ability to multi-task
– Proficiency in Microsoft Office Suite
– Ability to work in a fast-paced environment

If you have a passion for customer service and excellent communication skills, we would love to hear from you. Apply now to join our growing team in Toronto, ON.

Expected salary: $96000 – 144000 per year

Job date: Fri, 31 May 2024 04:49:53 GMT