Company: Telus

Location: Ottawa, ON – Toronto, ON

Job description: DescriptionOur team and what we’ll accomplish togetherThe Direct-To-Consumer (D2C) channel team is a fast-paced and growing residential sales team that is at the forefront of innovation for TELUS. Our D2C Data & Reporting team is responsible for arming our sales teams with the tools, processes, and data to enable a better customer experience and deliver on sales & marketing targets for TELUS.We are looking for a passionate and dynamic individual to join our team. The Sr. Project Manager role will be pivotal in managing and delivering complex projects that drive our D2C strategy. The ideal candidate will have a strong background in project management, with a focus on data and analytics projects, and a proven track record of delivering results in a fast-paced, high-growth environment.What you’ll do

• Project Management: Lead project management and program execution across multifunctional teams, implementing rigorous processes, maintaining strict timelines, and providing regular leadership updates to ensure projects are delivered on time
• Analytical Insight: Utilize your analytical skills to anticipate the impact of projects on various business areas, facilitating successful stakeholder engagement
• Business Acumen: Create business cases, executive summaries, and presentations using effective storytelling and data visualization techniques
• Process Optimization: Identify and recommend opportunities to drive efficiencies, improve processes, reduce unnecessary work, and enhance team productivity
• Stakeholder Engagement: Act as a conduit between business, operational, and data teams to ensure a common understanding and all project requirements are accounted for
• Versatility: Wear many hats, including strategist, program manager, and analyst. Use your ‘can-do’ attitude to roll up your sleeves and provide additional support to teammates when needed
• Influence and Impact: Inspire outcomes by making yourself heard. Understand that relationships and networks are essential to success
• Simplification: Transform ambiguous or complex tasks into simple, digestible, and actionable plans
• Value-Driven: Uphold and embody our core values of trust, teamwork, and accountability, bringing your authentic self to work

QualificationsWhat you bring

• Project Manager Experience: A minimum of 7 years of project management experience, including at least 3 years in the data and analytics project domain
• Proven Track Record: Extensive experience managing multiple, complex business or transformational projects and leading cross-functional project teams
• Self-Starter: A proactive individual with a passion for working in a dynamic, high-performance culture, exhibiting advanced organizational and time management skills
• Strategic Thinking: Ability to consider downstream impacts, identify adjacencies, and opportunities for collaboration and cross-functional engagement
• Effective Communicator: Exemplary presentation and storytelling abilities, capable of crafting concise and compelling results-driven stories tailored to various audiences
• Innovative Problem Solver: Known for a curious mind and positive approach to problem-solving, constantly experimenting with new and innovative approaches to advance the business
• Adaptability: Demonstrates the ability to manage projects effectively in ambiguous environments, thriving in situations where clarity is limited and adaptability is essential
• Multitasking Ability: Capable of coordinating multiple priorities while quickly pivoting as required to meet objectives

Great-to-haves

• Certifications in performance improvement and/or project management methodologies and practices e.g. Lean Six Sigma, Project Management Professional (PMP)
• Experience working in Telecom industry

Salary Range: $90,000-$134,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The D2C Data & Reporting team is seeking a Sr. Project Manager with strong project management skills in data and analytics. This role will involve leading project execution, providing analytical insights, creating business cases, and optimizing processes within a fast-paced environment. The ideal candidate will have at least 7 years of project management experience, with a focus on data and analytics projects. TELUS offers competitive compensation, benefits, and opportunities for career growth and development. The company is dedicated to fostering an inclusive culture that embraces diversity and offers accommodations for applicants with disabilities during the recruitment process.
Title: Customer Service Agent

Location: Toronto, ON

Salary: $15.00 – $18.00 per hour

Job Type: Full-time, Permanent

Our client, a leader in the retail industry, is seeking a Customer Service Agent to join their team in Toronto, ON. The ideal candidate will have excellent communication skills, be detail-oriented, and have a passion for providing exceptional customer service.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Address customer concerns and escalate issues as needed
– Process orders, returns, and exchanges
– Provide product information and assist customers with finding solutions to their needs
– Maintain a positive and professional attitude at all times

Qualifications:
– Previous experience in customer service or a related field
– Strong communication and interpersonal skills
– Ability to multitask and prioritize tasks effectively
– Proficient computer skills, including Microsoft Office
– Ability to work in a fast-paced environment and adapt to change

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Our client offers a competitive salary, benefits package, and opportunities for advancement within the company. Apply now to join their dynamic team!

Expected salary: $90000 – 134000 per year

Job date: Sun, 18 Aug 2024 07:48:33 GMT