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Company: The Walt Disney Company

Location: Toronto, ON

Job description: Job Posting Title: Associate, Direct-to-Consumer (14 month Contract)Req ID: 10092653Job Description:We are seeking an Associate to support the overall Direct-to-Consumer team effort in Canada. This opportunity will involve working with the Canadian Disney+ team and will have a range of duties including advertising liaison, executive support, team coordination, and assisting with a variety of mission critical programs with a focus on advertising escalation and optimization.This position will play a meaningful role in executing all aspects of paid media campaigns pertaining to escalation, brand compliance, and overall tech specifications, to ensure the timely launch and accurate execution of advertising campaigns. The ideal candidate has a passion for the digital media landscape, possesses excellent communication skills, and has the ability to conceptualize and collaborate across teams.Responsibilities :

• Work closely with the Canadian Disney+ team, serving as the main point of contact between the Disney Ad Server, internal business units and our external media partner (Rogers Sports & Media)
• Work closely with Canada advertising sales representative, program management, and key internal teams regarding planning, tracking, review, and delivery of advertising campaigns
• Support all daily QA needs and timely troubleshooting of advertising escalations by monitoring intake system and Disney Asset Reviewer throughout campaign lifecycle
• Efficiently monitor advertisement query queues and follow-up with resolution teams, adhering to Service Level Agreements at all times
• Screen incoming creative according to ad server specs, policy and technical requirements and escalate to appropriate teams as required, becoming the expert on all things escalations
• Proactively communicate with all internal teams (S&P, AD-COPS, Business Operations, Legal, Product, DTC) at the onset of escalations to identity and implement solutions
• Educate and assist internal/external teams on proper escalation procedures and standard processes of third-party sales and systems
• Provide insights and recommendations for ad policy optimization and business case proposals for improved ROI
• Help build process documents to ensure all parties in the Canadian advertising lifecycle are in check
• Maintain media partner facing and internal versions of the ‘Advertising Policy Packet’, ensuring advertising categories, escalation and take-down flows are reviewed and updated regularly
• Train other internal team members and teams in the digital escalation operations process as required
• Communicate with media partner directly to troubleshoot any issue that may arise
• Assist in generating regular escalation reports for media partner and internal stakeholders
• Handle all administrative responsibilities for the team, including but not limited to managing phones, contacts, calendars, meetings, travel, expense reports, supplies and other general support services
• Make appropriate decisions and take a proactive approach to ensuring the Direct-to-Consumer team is organized and efficient
• Build strong relationships with key internal and external stakeholders
• Demonstrate the ability to blend a positive attitude, flexibility, discretion and command while managing multiple priorities
• Display initiative, ingenuity and constant communication as a consistent means of accomplishing daily tasks and activities
• Manage and maintain executive schedules with organization, consistency and efficiency
• Perform as a proactive member of the team while supporting the executive team, including contributing ideas for continuous improvement
• Provide back-up support for teammates, including coordination support and other administrative duties
• Take responsibility for notifying leadership of upcoming cast recognition – including the coordination of service awards and their respective recognition events
• Take responsibility for your continuous learning and professional development
• Manage all work with highest degree of confidentiality – exercising discretion, judgment and diplomacy
• Other projects and duties as assigned

Basic Qualifications :

• 3+ years of experience, preferably in media advertising or related field
• Experience within the film, TV or music industries is an asset (volunteer, intern or other)
• Ability to collaborate effectively with both local and remote stakeholders
• Excellent interpersonal & communication skills
• An effective communicator with a can-do, positive attitude and a strong desire to get things done!
• You will have a penchant for problem solving, and can demonstrate excellent time management, as well as oral and written interpersonal skills
• Ability to work on own initiative; pre-emptive and enthusiastic; constantly thinking ahead; demonstrating a detailed and highly organized approach to all tasks
• Comfortable working in a fast-paced and dynamic working environment, supporting new products/businesses supported by a proven large-scale media property
• Strong abilities to multitask and embrace new projects and challenges
• Strong computer skills including Microsoft and Google suite of applications

Required Education :

• Undergraduate degree in Business, Marketing, or equivalent

Our Company proudly provides equal employment opportunity for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.Job Posting Segment: Direct to ConsumerJob Posting Primary Business: Disney PlusPrimary Job Posting Category: Project ManagementEmployment Type: Full timePrimary City, State, Region, Postal Code: Toronto, ON, CanadaAlternate City, State, Region, Postal Code:Date Posted: 2024-06-10
A 14-month contract position is available for an Associate to support the Direct-to-Consumer team in Canada, focusing on advertising campaigns for Disney+. Responsibilities include liaising with the advertising team, coordinating with internal and external stakeholders, troubleshooting escalations, and optimizing ad policies. The ideal candidate will have experience in media advertising, excellent communication skills, and be highly organized. A degree in Business, Marketing, or equivalent is required. The position is based in Toronto, ON. Equal employment opportunities are provided, and accommodations for candidates with disabilities are available upon request.
Job Description:

Are you a motivated individual looking for a new challenge in a fast-paced environment? We are currently seeking a dedicated and reliable candidate to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service through phone, email, and in-person interactions. You will also be responsible for processing customer orders, resolving customer complaints, and ensuring customer satisfaction.

Key responsibilities:
– Answering customer inquiries via phone or email
– Processing customer orders and providing order status updates
– Resolving customer complaints and issues in a professional manner
– Providing product information and recommendations to customers
– Maintaining accurate customer records and updating customer accounts
– Collaborating with other departments to ensure timely resolution of customer issues
– Performing other duties as assigned

Qualifications:
– High school diploma or equivalent
– Prior customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a team environment
– Proficient in Microsoft Office applications

If you have a passion for customer service and are looking for a new opportunity, we encourage you to apply for this position. Join our team and be part of a company that values its employees and provides growth opportunities. Apply now and take the first step towards a rewarding career in customer service.

Expected salary:

Job date: Wed, 12 Jun 2024 01:14:17 GMT