Company: University of Toronto

Location: Toronto, ON

Job description: Date Posted: 08/19/2024
Req ID: 39364
Faculty/Division: Temerty Faculty of Medicine
Department: Office of Inclusion and Diversity
Campus: St. George (Downtown Toronto)Description:About us:Home to over 40 departments and institutes, the University of Toronto’s Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.Your opportunity:The Office of Inclusion and Diversity (OID) is part of the Inclusion and Diversity Portfolio in the Office of the Dean at the Temerty Faculty of Medicine, which also includes the Office of Access and Outreach (OAO) and the Office of Indigenous Health (OIH). The mandate of the OID is to support the Faculty’s commitment to lead in the area of equity, inclusion and diversity, and to create and promote innovative and accountable diversity and equity related programming in collaboration with other members of the Temerty Faculty of Medicine community as well as external partners, which include the Toronto Academic Health Sciences Network (TAHSN) and community organizations.As EDI Communications and Events Officer, you will work directly with the Inclusion and Diversity Portfolio offices, our Faculty’s central communications office (MedComms) and department communications officers to advance EDI- related messages, stories, and other forms of communications in the form of website development, marketing and promotions, social media activity, and other domains as required. Additionally, you will play a pivotal role in the strategic conception, implementation and evaluation of select Faculty-wide events to raise awareness about important and timely EDI issues as per the Faculty’s strategic directions.Core collaborators for events may include University of Toronto equity offices, other health sciences faculties, and members of the Toronto Academic Health Sciences Network (TAHSN). You will also be a key point of contact and support for learners to engage with the Faculty on EDI related initiatives and programs, thus filling a supportive advisory and advocacy role.Your responsibilities will include:

• Developing content for marketing and promotional materials and implementinga digital media plan that supports strategy
• Liaising with EDI leads, MedComms and departments to pitch stories and to promote equity/diversity initiatives
• Organizing select equity-related events in collaboration with departments and unitsacross the Faculty
• Conducting interviews with leaders, faculty, staff and students for University and external publication
• Writing and editing news and feature stories to advance communications objectives
• Working with the Inclusion and Diversity Portfolio leadership and MedComms on design and production of reports, resources and websites
• Providing support and guidance to learner-led communications and events initiatives

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum four years of relevant communications experience developing strategies, plans and resources to support complex issues related to equity, diversity andinclusion
• Proven experience writing concisely and to deadline; conducting interviews, writing news and feature stories and supporting the production of reports, resources and websites
• Demonstrated success conceptualizing and planning equity-related events and programming, with knowledge of trauma-informed and inclusive approaches to event delivery
• Knowledge and experience managing social media channels and/or developing social media content
• Demonstrated experience tracking and reporting on meaningful metrics
• Experience making recommendations for improvements based on insights, best practices and objectives
• Experience acting as a subject matter expert on content creation, visual layout, accessible design and brand identity and messaging
• Advanced proficiency with MS Office Suite, social media, content management systems and graphic design software (Adobe, Canva)
• Superb communications skills, including the ability to concisely summarize information in presentations and write for various formats and channels
• Ability to identify good story opportunities; excellent research, interviewing, writing, editing, and print design/layout skills are essential
• Must be creative, resourcefuland solutions-oriented
• A self-starter possessing the ability to work independently in a high-profile, time-sensitive environment and deal with competing priorities
• Must be an enthusiastic and energetic team player who works collaboratively and diplomatically in a complex multi-stakeholder environment
• Willingness to develop and share technological expertise
• Effective problem solving, tact, discretion and good judgement in dealing with confidential and sensitive situations

Assets (Nonessential):

• Knowledge and understanding of the Temerty Faculty of Medicine and its hospital partners
• Applicable experience in an academic or health care setting

To be successful in this role you will be:

• Articulate
• Communicator
• Insightful
• Perceptive
• Resourceful

Closing Date: 09/09/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 11 — $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
The University of Toronto’s Temerty Faculty of Medicine is looking for an Equity, Diversity, and Inclusion Communications and Events Officer to work with various departments and units in advancing EDI-related messages through different communication platforms. The role involves developing content, organizing events, conducting interviews, and collaborating with internal and external stakeholders. The ideal candidate should have a Bachelor’s degree, at least four years of relevant communications experience, and be skilled in social media management, event planning, and content creation. The closing date for applications is September 9, 2024.
Job Description

Title: Customer Service Representative

Location: Toronto, ON

We are currently seeking a Customer Service Representative to join our team in Toronto. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong work ethic and attention to detail.

Responsibilities:
– Handle incoming customer inquiries via phone, email, and chat
– Provide assistance and support to customers in a timely and professional manner
– Process orders, returns, and exchanges
– Resolve customer complaints and issues effectively
– Maintain accurate records of customer interactions and transactions

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Strong communication skills, both verbal and written
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in Microsoft Office and CRM software

If you are a motivated and customer-focused individual looking to join a dynamic team, we would love to hear from you. Apply now!

Expected salary: $75223 per year

Job date: Tue, 20 Aug 2024 22:22:52 GMT