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Company: University of Toronto

Location: Toronto, ON

Job description: Date Posted: 01/18/2024
Req ID: 35708
Faculty/Division: Faculty of Arts & Science
Department: Munk Sch Global Affairs & Public Policy
Campus: St. George (Downtown Toronto)
Position Number: 00039086

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Munk School of Global Affairs & Public Policy proudly offers a dozen teaching programs in various areas of global expertise. As part of the University of Toronto, we are home to exceptional Faculty, experts, researchers worldwide, and over 40 academic centres, labs, and programs. Our goal is to build a unique, world-renowned research, teaching, and public engagement centre that shapes the fields of global affairs and public policy. Our School unifies those who are passionate about these topics to discuss the problems of a fast-changing world.

Your opportunity:

Reporting to the Director, Strategic Communications,the Senior Digital Communication Officer is responsible for developing and implementing integrated, multi-channel digital communication campaigns and programs that support strategic objectives. With expertise in website management and social media strategy, this position will lead content marketing initiatives and work collaboratively with the communications team to drive prospective students, faculty and the Munk community to Munk digital channels.

Your responsibilities will include:

• Developing and implementing digital communication campaigns and programs that support strategic objectives
• Implementing digital communication plans across a broad range of marketing/communication channels
• Creating and producing graphic designs that reflect departmental and/or divisional objectives
• Overseeing and implementing website enhancement activities to support project/program goals and objectives
• Drafting and editing content for print and/or online communications channels
• Developing and implementing strategic social media programs and initiatives independently
• Developing and implementing social media operational procedures and best practices that support strategic objectives
• Determining key performance indicators to measure success

Essential Qualifications:

• Bachelor’s Degree in marketing, communications, journalism, a related field or an acceptable equivalent combination of education and experience.
• Minimum five years of recent and relevant experience planning and implementing digital communication programs, website activities and social media programs for student recruitment, research advancement, alumni relations, fundraising and external liaison.
• Experience developing digital marketing, social media strategies, and web strategies.
• Experience with digital media planning and buying.
• Expertise in search engine optimization strategy to expand the Munk School visibility in organic search results and drive more visitors to the website. This includes tagging, keywords and inbound links.
• Experience managing an organizational website.
• Demonstrated experience in managing and executing a variety of creative, persuasive and cost effective marketing and communications projects, preferably in a post-secondary setting.
• Excellent writing and editing skills. Demonstrated experience writing engaging digital content.
• Superior fact-checking and proofreading skills with a strong portfolio of clear, accurate, and compelling writing.
• Knowledge of graphic design principles for web and print communications.
• Advanced skills in MS Office (e.g. Word, Excel, PowerPoint, Outlook).
• Skilled in content management system (WordPress and Drupal).
• Skilled in the use of Adobe Creative Suites (e.g. Photoshop, InDesign, Illustrator and Dreamweaver) and Canva.
• Advanced skills in social media platforms (e.g. Facebook, Twitter, Instagram, Linkedin).
• Skilled in newsletter and marketing platforms (e.g. Mailpoet, MailChimp).
• Strong interpersonal and relationships management skills with the ability to interact with individuals from diverse backgrounds.
• Strong organizational and project management skills with the ability implement and manage multiple projects.
• Excellent analytical and presentation skills.

To be successful in this role you will be:

• Communicator
• Efficient
• Multi-tasker
• Problem solver
• Team player

Closing Date: 01/29/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 — $88,290 with an annual step progression to a maximum of $112,911. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Ann Yang

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
The University of Toronto’s Faculty of Arts & Science is seeking a Senior Digital Communication Officer at the Munk School of Global Affairs & Public Policy. The role involves developing and implementing digital communication campaigns and programs that support strategic objectives, overseeing website enhancement activities, and managing social media programs. The ideal candidate should have a bachelor’s degree in marketing or communications, at least five years of relevant experience, and expertise in digital media planning and buying, search engine optimization, and social media platforms. The position offers a competitive salary and encourages candidates from diverse backgrounds to apply. The deadline for applications is January 29th, 2024.
Customer Service Representative

Our company is looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. You will also be responsible for maintaining customer records and processing orders. This position requires strong organizational skills and the ability to multitask in a fast-paced environment. If you are a team player with a positive attitude and a strong work ethic, we would love to hear from you.
Requirements:
– High school diploma or equivalent
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Ability to work in a fast-paced environment
– Detail-oriented and highly organized
– Proficiency in Microsoft Office applications
– Previous customer service experience is an asset

If you are interested in this position, please apply with your resume and cover letter. We look forward to hearing from you.

Expected salary: $88290 per year

Job date: Fri, 19 Jan 2024 23:36:19 GMT