Company: Ontario Teachers’ Pension Plan

Location: Toronto, ON

Expected salary:

Job date: Wed, 20 Aug 2025 01:40:28 GMT

Job description: Hiring for two (2) positionsThe opportunityThe UX Communications & Marketing Coordinator creates engaging content and helps design exceptional omnichannel member experiences. Increasing self-service efficacy and reducing assisted-service reach will be the focus of our digital first strategy. The Coordinator plays a key support role on the team. The ideal candidate is a creative problem solver with an analytical slant and a team player who values innovation, has a solutions-oriented mindset and a great sense of humour.Who you’ll work withReporting to the Senior Manager, Member Services UX Communications & Marketing, the UX Communications & Marketing Coordinator will collaborate with colleagues within Communications & Marketing and the broader ExDI team, and pitch-in with additional projects, as needed.What you’ll doCreate content in the member voice that simplifies technical and complex information, supports our digital-first strategy and improves the user experienceWrite and edit content member channels, including emails, secure and public websites, microsites, videos, presentations, etc.Support our Member Relations strategy by developing clear, engaging narratives for key stakeholders to build and maintain trustExplore emerging AI capabilities and effectively utilizes AI-driven tools and technologies to streamline and enhance content strategy, and the content creation and editing processMonitor our Facebook page daily, draft and post content to boost engagement and build a community of peer-to-peer learning, maintain an editorial calendar and coordinate postings with partners in corporate Marketing & CommunicationsWork with partners across the organization to help optimize the omnichannel experienceWork with videographers and designers to support the creation of non-written communications materials and UX design opportunitiesHelp develop and implement communications plans, digital-first omnichannel strategy and Member Relations strategyMonitor member feedback and sentiment to help identify trends, concerns and opportunitiesSupport proactive crisis communication efforts by monitoring issues, preparing messaging, and helping deliver timely, accurate and reassuring updatesSupport the creation and management of Salesforce email templates, Smartletters, Wordman lettersParticipate in cross-functional project teams and bring forward new ideasSupport metrics reporting for UX Communications & Marketing team, including actively monitoring campaigns and general website trafficParticipate in efforts to make the member channels as efficient and effective as possible.Support UX research efforts and recommendationsAssist with the rollout of new campaigns, experiments, initiatives, etc.Support MS town halls and other in-person and online eventsWhat you’ll needUndergraduate degree in communications, marketing, journalism or a related discipline or other relevant training2-3 years of communications and marketing experienceStrong writing and editing skillsExperience in issues or crisis management is an assetAdept at integrating AI tools into creative process, such as content ideation, editing, etc., while maintaining authentic and human-centred approach to storytellingClient-focused, motivated, proactive, forward-thinking, detail-oriented, organized and diplomaticExcellent analytical and problem-solving skillsAbility to learn & work independently and as a part of a teamAbility to manage multiple deadlines and projects efficientlyCompetency in the Microsoft Office Suite (Word, Excel and PowerPoint)UX experience is an assetKnowledge of AEM, Salesforce and HTML is an assetFluency in French is an asset#LI-RM1#LI-HybridWhat we’re offeringCompetitive compensationNumerous opportunities for professional growth and developmentA flexible/hybrid work environment combining in office collaboration and remote workingOur Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each yearEmployee discount programs including Edvantage and PerkopolisAt Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check outHow to applyAre you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.Candidates must be legally entitled to work in the country where this role is located.Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.To learn more about how Teachers’ uses AI with your personal information, please visit ourFunctional Areas: Member ServicesVacancy:CurrentRequisition ID: 6608

Summary of Job Opening for UX Communications & Marketing Coordinator

Overview:
Ontario Teachers’ is hiring two UX Communications & Marketing Coordinators to create engaging content and enhance member experiences, with a focus on a digital-first strategy. The role emphasizes boosting self-service efficacy while reducing assisted service needs.

Key Responsibilities:

• Develop content that simplifies complex information for members across various platforms (emails, websites, videos, etc.).
• Support the Member Relations strategy and develop narratives for stakeholders.
• Explore AI tools to optimize content strategy.
• Manage social media engagement and maintain an editorial calendar.
• Collaborate with various teams to improve omnichannel experiences.
• Assist in crisis communication and monitor member feedback for trends.
• Participate in cross-functional teams and support metrics reporting.

Qualifications:

• Undergraduate degree in communications, marketing, journalism, or related field.
• 2-3 years of relevant experience, strong writing/editing skills, and crisis management knowledge.
• Familiarity with AI tools in content creation, Microsoft Office, and knowledge of AEM and Salesforce preferred.
• French fluency is an asset.

Work Environment:

• Competitive salary, professional growth opportunities, flexible work arrangements, and diverse workplace commitment. Accommodations available for applicants with disabilities.

Application Process:
Candidates may undergo a pre-recorded digital interview and must be legally entitled to work in the country of the role. AI tools may be used in the hiring process.

For more information on applying or diversity commitments, visit [Ontario Teachers’ website].