Company: Hilton

Location: Orlando, FL

Expected salary: $18.2 per hour

Job date: Sun, 11 May 2025 06:29:19 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

Join our dynamic team at Hilton, where exceptional hospitality meets innovative marketing! As a Guest Services Coordinator, you will play a pivotal role in ensuring our guests have a memorable stay while promoting our exclusive Hilton marketing programs.

Key Responsibilities:

• Guest Management: Welcome and assist an average of [insert number] guests daily, ensuring a smooth check-in and check-out experience.
• Room Selection: Utilize your keen understanding of guest preferences to make appropriate room selections, ensuring each guest’s needs are met with precision.
• Rate Promotion: Inform guests about our competitive room rates and special offers, maximizing both guest satisfaction and revenue.
• Hilton Marketing Programs: Actively promote Hilton’s unique marketing initiatives, including loyalty programs, seasonal packages, and special events to enhance the guest experience.
• Collaboration: Work closely with the housekeeping and front desk teams to maintain high standards of service and room readiness.

Qualifications:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in hospitality or customer service is a plus
• Familiarity with hotel management software preferred

Why Join Us?

At Hilton, we believe in the power of hospitality to create lasting memories. Be part of a team that not only values your contributions but also rewards your passion for service with competitive wages, career advancement opportunities, and access to Hilton’s world-class benefits.

Apply today to help us create remarkable experiences for our guests while promoting the Hilton brand!