Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $60000 – 65000 per year

Job date: Fri, 21 Feb 2025 23:17:05 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote-OntarioTravel Expectations: Within GTA as required and occasionally to OttawaLike WCG, you believe in the power of work. As a Quality and Training Specialist you will play a critical role in enhancing Employment Services operational efficiency, and staff skills and competencies, maintaining compliance, and delivering exceptional customer satisfaction. You will be responsible for assessing training needs, facilitating training and workshops, performing quality audits to identify areas of enhancement, and monitoring performance metrics through collaboration with internal and external delivery partners.What you’ll do

• Implement quality assurance (QA) processes, standards, and guidelines to ensure consistency, accuracy, and compliance with contractual obligations, WCG policies and industry standards
• Identify areas of development and under performance and recommend corrective actions
• Conduct thorough analysis of data to identify discrepancies, inconsistencies, and areas for improvement; conduct regular audits and assessments to evaluate performance and adherence to QA standards
• Analyze audit findings and performance data to identify trends, root causes, and systemic issues impacting performance and quality
• Customize training content and materials to meet the specific needs and requirements of different teams and functions
• Deliver training programs, workshops via various methods (facilitated, virtual, Learning Management System) and materials to improve performance and address skill gaps identified through audits and assessments
• Identify and escalate potential risks/challenges in processes/systems to improve client/user experience
• Update training materials in accordance with process/system updates and aligned with ES requirements and metrics
• Maintain accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performance
• Communicate audit findings, performance trends, and improvement initiatives to management, teams, and individuals, in a clear, timely, and actionable manner

QualificationsWhat you bring

• Extensive experience and in-depth knowledge of Quality Management, Training and Development, or related field
• Comprehensive understanding of Employment Services
• Proven experience as a facilitator, trainer, or teacher in a professional setting
• Working knowledge of quality assurance methodologies, principles, and best practices, with the willingness to learn and develop skills in this area
• Proficiency in implementing and driving continuous improvement initiatives with a proven track record of enhancing operational efficiency and effectiveness
• Ability to influence through innovative thinking, serving as a thought leader to inspire and shape the direction of initiatives within the organization
• Excellent analytical, problem-solving, and critical thinking skills
• Strong oral and written communication skills with the ability to effectively collaborate with cross-functional teams
• Demonstrated ability to adapt to change and learn new tools or software as needed.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and a willingness to learn new software or systems as required for the role
• Must successfully pass a Criminal Record Check

Preferred Criteria:

• Post-secondary certificate, degree, or diploma in a relevant field (Business Administration, Quality Management, Training and Development)
• Proficiency in French and/or other local languages in addition to English

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

• Competitive salary range of $60,000-$65,000 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGEOSDWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.