Company: Würth

Location: Guelph, ON

Expected salary:

Job date: Sun, 26 Jan 2025 04:26:07 GMT

Job description: Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!This is a hybrid role with 2 days at our office in Guelph.Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• Strong compensation (salary and bonus)
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A solid onboarding plan with a 6-month mentoring program for new employees
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Customer Management Specialist with prior experience provide insightful and actionable intel on customer buying behaviour and trends to the sales management team.Reporting to the Customer Management Manager, you will be responsible for:

• Maintain customer data to support company initiatives and facilitate customer engagement.
• In collaboration with the Marketing and Channel Development team, sales force and other key stakeholders, develop customer journey maps for specific channel/contact points to define, understand and influence customer experience and engagement for new, reactivated or existing customers.
• Provide insightful and actionable intel on customer buying behaviour and trends to the sales management team on a regular basis (weekly, monthly, quarterly) to grow sales and decrease customer fluctuation.
• Develop and analyze trends and historical performance to predict, improve and reduce customer fluctuation.
• Identify customer growth opportunities while ensuring customer data quality and maintenance across all customer contact points.
• Generate customer leads by qualified by market segments and targeted industries to distribute to appropriate channels.
• Establish efficient workflow processes and resolve issues related to customer onboarding and data (new and existing).
• Resolve operational issues while focusing on process optimization through automation and efficiency.
• Provide in-depth data analyses to help increase customer growth through all contact points and proactively prevent and decrease customer fluctuation.

What YOU will bring to this role:

• Degree / Diploma in Business Administration or related field.
• Bilingual in English and French (preferred).
• Experience in data management, Customer Engagement experience in a B2B company an asset.
• Strong willingness to learn and adapt to new requirements and processes.
• Ability to easily identify opportunities for improvement and recommend solutions.
• Thorough knowledge of management methods and techniques.
• Advanced troubleshooting and problem-solving skills.
• Proficient in MS Office applications (Outlook, PowerPoint, Word, Visio, etc.) with intermediate to advanced Excel skills.
• Working knowledge of Dynamics 2012 (preferred) and Genesys Cloud an asset.
• Experiencing in facilitation and providing training for team members.
• Drive and energy with the ability to manage conflicting priorities and pressures in a fast-paced environment.
• Effective communication and presentation skills.
• Team player who is comfortable with cross-functional collaboration.
• Demonstrated ability to drive change and deal effectively with all levels of an organization, both internally and externally.
• Proven ability to understand the business goals of the company and how to drive them forward in alignment with departmental role and responsibilities.
• A key team member with keen self-awareness who can role model and support a high-performance culture built on humanistic value.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of he recruitment process.We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!