Company: Newell Brands

Location: Orlando, FL

Expected salary:

Job date: Thu, 14 Aug 2025 03:56:08 GMT

Job description:

Job Title: Customer Experience and Marketing Specialist

Job Description:

As a Customer Experience and Marketing Specialist, you will play a crucial role in driving customer satisfaction and loyalty through effective communication and innovative marketing strategies. Your primary focus will be on establishing and nurturing lasting relationships with our customers, ensuring that their needs are met and their voices are heard.

Key Responsibilities:

• KPI Management: Monitor and analyze Key Performance Indicators (KPIs) related to customer engagement, satisfaction, and retention. Utilize data-driven insights to inform strategic decisions and improve overall customer experience.

• Guest Communication: Foster best practices in guest communication across various channels. Develop tailored messaging that resonates with our audience, enhancing their experience and encouraging feedback.

• Grass Roots Marketing: Execute grassroots marketing initiatives to build brand awareness and community involvement. Identify local opportunities for engagement and develop campaigns that resonate with target demographics.

Qualifications:

• Proven experience in customer relations, marketing, or a related field.
• Excellent communication and interpersonal skills.
• Strong analytical abilities and experience with KPI tracking.
• Creative thinking with a passion for community engagement and relationship building.

What We Offer:

• Opportunity to make a meaningful impact on customer loyalty and satisfaction.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.

Join us in our mission to create memorable experiences that keep our customers coming back!