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Company: Telus International
Location: Toronto, ON
Job description: Description and Requirements
Job type: Contract
Here’s the impact you’ll make and what we’ll accomplish together
We are seeking a talented and detail-oriented Technical Writer to join our dynamic team. The ideal candidate will be responsible for creating and maintaining clear, concise, and comprehensive documentation for our products and services. The Technical Writer will collaborate with subject matter experts, engineers, and other stakeholders to gather information and transform it into user-friendly documentation. The role requires strong communication skills, attention to detail, and the ability to translate complex technical information into accessible content.
Responsibilities
Plan, write, and manage a robust library with clear, comprehensive, best-in-class developer-facing documentation, including user guides, FAQs, how-to guides, blogs, API documentation, release notes, tutorials, and support content.
Collaborate with cross-functional teams, including engineering, product, support, marketing, external partners, and other subject matter experts to gather information, and understand functionalities required to author high-quality documentation that is consistent and accurate.
Define best practices, content standards, processes, and workflows for managing/prioritizing content updates and ensuring consistency for all developer-facing content.
Collect, collate, and distribute developer feedback to identify areas of improvement for our documentation strategy and influence the product roadmap.
Bring a sharp eye for structure, organization, and developer experience to ensure all content for product updates and new releases is accurate, up-to-date complies with standards and is consistent across sites/destinations where we reach developers.
Attend product readiness reviews, product demos, and roadmap reviews to stay informed with an eye to developing plans for feature releases, enhancements, and modifications.
What’s in it for you?
TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:
Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes
Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:
Trending technical skills
Business domain & customer interaction
Behavioral & effective communication
Qualifications and Skills
Candidates should have 6+ years of experience authoring, managing, and maintaining technical documentation experiences.
Exceptional technical writing skills and knowledge of industry standards/best practices for technical documentation, with demonstrated ability to absorb and explain complex technical concepts in clear, concise, and impactful language.
Familiarity with HTML, CSS, JavaScript, REST, GraphQL, and other programming languages.
Proficiency with technical writing tools and software and processes; previous experience with popular content management systems is preferred.
Excellent written and verbal communication skills as well as exceptional interpersonal skills with the ability to collaborate effectively and influence stakeholders.
Strong attention to detail, ability to work independently, and ability to manage multiple projects and priorities simultaneously.
Previous experience with creating documents, media, and technical community content (interactive guides, tutorials, blogs, etc.) for a software development audience is highly preferred.
Join our TELUS International Family
Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere
TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
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Additional Job Description
The ideal candidate will be responsible for creating and maintaining clear, concise, and comprehensive documentation for our products and services. Apply now!
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
The job is for a contract technical writer, responsible for creating and maintaining comprehensive documentation for products and services. Responsibilities include collaborating with various teams to create high-quality documentation, collecting feedback to influence product improvements, and staying informed about product updates and new releases. The ideal candidate has at least 6 years of experience in technical writing, exceptional technical writing skills, familiarity with programming languages and technical writing tools, and excellent communication and collaboration skills. TELUS International offers various benefits and development programs for contractors. The company is committed to creating a diverse and inclusive workplace.
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Expected salary:
Job date: Wed, 10 Jan 2024 23:17:25 GMT
