Technical Specialist Case Management 0329 – Foilcon – Toronto, ON

Company: Foilcon

Location: Toronto, ON

Expected salary:

Job date: Tue, 03 Jun 2025 23:37:26 GMT

Job description: Job Description:HM Note: This hybrid contract role is three (3) days per month in office. Candidates resume must include first and last name.DescriptionBackground InformationThis requisition requests approval to procure for a Senior Specialist, Technical (Technical Specialist lll) contingent resource for six (6) months. This resource will:

  • Develop correspondence marketing campaigns to support the implementation of new screening programs.
  • Update segmentation criteria for existing screening campaigns to support program enhancements and policy updates

Must haves:

  • Experience developing and maintaining paper and digital marketing campaigns and segmentation criteria
  • Experience working with CRM tools and rules engines

Responsibilities:

  • Provides subject matter expertise and hands-on engagement for all relevant systems including identifying and creating technical solutions design, development, and deployment for specified technology.
  • Creates segmentation models, designs, and builds marketing campaigns.
  • Refines and clarifies designs during campaign development and implementation. Code and unit test code, provide subject matter expertise in supporting System Integration Testing and User Acceptance Testing.
  • Supports deployment in production. Conduct root cause analysis of production issues.

Desired Skills:

  • Experience with Oracle Business Intelligence Enterprise Edition (OBIEE) marketing segmentation and Siebel CRM strongly preferred
  • Experience in creating and documenting the technical design, development and delivery of specified technology solutions including: reports, interfaces, conversions, extensions and customizations
  • Demonstrated experience in the creation and update of technical design specifications to satisfy project requirements
  • Experience developing or customizing reports, interfaces, customizations, workflows and procedures
  • Experience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting and resolving issues identified and documenting test results.
  • Proficient in analyzing and designing changes to existing segmentation campaigns
  • Complete knowledge of SDLC methodologies
  • Proficient in RDBMS (Relational Database Management System) design concepts

Required Skills:

  • Experience developing and maintaining paper and digital marketing campaigns and segmentation criteria.
  • Experience supporting deployment in production, including root cause analysis of production issues.

Required Experience / Evaluation Criteria: * Experience developing and maintaining paper and digital marketing campaigns and segmentation criteria.: 50 points

  • Experience with Oracle Business Intelligence Enterprise Edition (OBIEE) marketing segmentation and Siebel CRM.: 35 points
  • Experience supporting deployment in production, including root cause analysis of production issues.: 15 points

Total Capabilities Evaluation Criteria – 100 pointsDeliverablesDeliverables Include:

  • Development of marketing campaigns for new screening programs.
  • Updates to existing campaigns to align with Ontario Health’s 2026 policy changes.

Knowledge Transfer Details:

  • The Candidate will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
  • The Candidate must provide all related documentation as part of Knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
  • The candidate will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
  • A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

  • 3+ years experience CRM tools AND rules engines experience with 1 or more of the following:
  • OBIEE/Siebel CRM
  • Salesforce
  • OAC/OAS (Oracle Analytics Cloud/Server)
  • 3+ years experience developing and maintaining paper and digital marketing campaigns and segmentation criteria

Nice to haves:

  • Health Care Industry

Job Summary: Senior Specialist, Technical (Technical Specialist III)

Contract Type: Hybrid (3 days/month in-office) | Duration: 6 months

Role Overview:
The Senior Specialist will focus on developing and managing marketing campaigns for new screening programs, updating segmentation criteria, and providing technical solutions related to these initiatives.

Key Responsibilities:

  • Develop and execute marketing correspondence campaigns.
  • Update and refine segmentation models for existing campaigns.
  • Engage with all relevant technology systems, including design, development, and deployment of campaigns.
  • Conduct testing (System Integration Testing and User Acceptance Testing) and support production deployment.
  • Perform root cause analysis of any production issues.

Essential Qualifications:

  • 3+ years of experience in developing digital and paper marketing campaigns and segmentation.
  • Proficiency with CRM tools and rules engines, particularly OBIEE and Siebel CRM.
  • Demonstrated capability in creating and documenting technical design specifications.
  • Knowledge of SDLC methodologies and RDBMS design concepts.

Desired Skills:

  • Experience in developing custom reports and workflows.
  • Familiarity with integrated test scenarios and test data analysis.
  • Strong analytical skills regarding segmentation campaigns.

Evaluation Criteria:

  • Campaign development experience: 50 points.
  • Experience with OBIEE/Siebel CRM: 35 points.
  • Production support experience: 15 points.
  • Total possible score: 100 points.

Deliverables:

  • Creation of new marketing campaigns aligned with Ontario Health’s policy changes.
  • Comprehensive knowledge transfer documentation for the Ontario Health team, including walkthroughs of deliverables.

Preferred Background:

  • Experience in the Health Care Industry is advantageous.