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Digital Operations Specialist

Job title: Digital Operations Specialist

Company: EnsembleIQ

Job description: LOCATION: This is a fully remote position

ABOUT US: EnsembleIQ is an innovative and growing business media company serving the fast-changing retail and consumer goods industry through an integrated network of best-in-class media and information products. The brands in our portfolio are well-established market leaders relied upon by key decision-makers for new, insights and research.


Reporting to the Senior Director, Digital Operations, the Digital Operations Specialist will:

Act as a customer success liaison both internally at EnsembleIQ and with clients dedicated to white glove service

Project management of integrated digital media campaigns

Efficiently and effectively execute digital media projects for clients through web advertising, webinars, email campaigns and content syndication

Monitor the scheduling, pacing, and implementation of all advertising campaigns to ensure timely, accurate execution, and full delivery

Manage multi-dimensional lead generation campaigns

Communicate effectively and closely with sales and support teams including vendors and external teams

Traffic and deploy ads in ad serving platforms and confirm launch success

Ensure that campaign revisions are fully communicated and executed with 100% accuracy

Confirm all projects adhere to tech and creative specifications; support creative/technical related inquiries from clients

Report project results to clients and sales team

Manage advertising specs and guidelines as new partners are added, and as company and product offerings evolve

Support relationships with sales, clients, ad agencies and vendors

Adhere to digital operations processes and brand best practices
WHY CHOOSE ENSEMBLEIQ? When you’re part of our team, you can expect:

  • Exceptional working environments dedicated to providing you with the best employee experience and opportunity to live your best life
  • Active commitment to the development of your career, allowing you to do your best work
  • A culture driven by purpose and guided by a vision to help businesses and employees alike to reach their next level of growth
  • Continuous feedback process focused on goal setting, monthly check ins, development and open, honest feedback
  • Strong belief in the value of diversity, equity, and inclusion and of team members being seen and given a platform to express who they are as people as well as what that brings to EIQ.
  • Understanding that everyone needs time to recharge: flexible work and summer hours (with early closing on Fridays); generous paid time off (floating holidays, vacation time and sick days); and two days paid per year to volunteer in your community
  • Robust wellness program tackling wellbeing from a holistic perspective, supporting employees to thrive at home, work, and in their communities
  • Comprehensive health and wellness benefits, employee perks, and discounts


  • 3 – 4 years customer success experience in media, communications, or related field
  • Well developed project management and communication skills
  • Knowledge of/experience with digital media execution platforms a strong asset (e.g. CRM systems, digital ad flighting, webinars, email deployment, content management, marketing automation, Adobe CC, social media)
  • Strong analytical skills with a creative and innovative approach to problem solving
  • Process driven, high attention to detail with the ability to manage multiple competing deadlines at a time
  • Proven ability to work in a fast-paced environment with tight deadlines
  • Fluency in French and English, both oral and written an asset

EnsembleIQ is an equal opportunity employer and committed to diversity and inclusion. We provide accommodations at all stages of recruitment and employment in accordance with Human Rights and accommodation legislation upon request.

Expected salary:

Location: Toronto, ON

Job date: Wed, 25 Aug 2021 23:21:43 GMT

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