Company: Empire Life Insurance
Job description: Digital Support Coordinator
Scope Statement
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Manager, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Sales Support.
Impact Statement
Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.
Responsibilities include
Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full
Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners
Provide administrative services to the Strategic Account Manager
Respond to enquiries from Distribution Partners inquiring for Digital Programs
Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiries
Distribute mass email marketing messages
Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP
Participate in weekly digital support meetings
Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database
Collaborate and foster a positive team environment with the Retail Distribution team
Build and maintain knowledge and understanding of Empire Life products
Maintain knowledge of evolving digital platforms including Advisor Dashboard, Envision, and Fast and Full
Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience
Accurately respond to support requests, meeting or exceeding agreed upon service levels
Participate in project work as an individual or member of a team
Act as a liaison between Distribution and business partners to solve issues efficiently and on time
Knowledge / Experience / Certification
3+ years office administration experience required
Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems
Experience with CRM/MD
Experience in sales support an asset
Sales, marketing and/or promotions experience an asset
Insurance and/or financial services industry experience an asset
Bilingualism (English/French) is required
Education / Professional Courses
Post-secondary education an asset
Key Skills
Attention to detail
Exceptional organizational skills
Ability to prioritize and balance multiple tasks and projects
Well-developed verbal and written communication skills
Well-developed problem resolution skills
Key Competencies
Collaboration
Customer-centricity
Driving for results
Initiative
Innovation
Integrity
Interpersonal communication
Judgment and decision making
Leadership
Working Conditions
Office environment; prolonged periods of sitting while using a computer and/or telephone.
May be required to work overtime in order to support service requirements.
May be required to travel to Distribution Partner events, on occasion.
In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
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Expected salary:
Location: Toronto, ON
Job date: Sun, 29 Aug 2021 22:04:45 GMT
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