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Scotiabank – Bilingual (Cantonese/Mandarin) Customer Service Representative – Broadview & Gerrard – Toronto, ON


Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 202728Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurturing rich, long-standing relationships
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

  • Have strong customer service skills
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What’s in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities– for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
The Senior Customer Experience Associate role at Scotiabank involves providing exceptional customer service, identifying sales opportunities, building relationships, and promoting digital banking options. Candidates should have strong customer service skills, experience with sales and financial advice, and be willing to work a flexible schedule. Scotiabank offers a collaborative work environment, opportunities for professional development, competitive compensation, and a commitment to diversity and inclusion. Candidates must apply online to be considered for the role.
Job Description:

Our client, a global leader in the automotive industry, is seeking a highly motivated and talented Marketing Manager to join their team. The ideal candidate will have a passion for marketing, strong communication skills, and the ability to think creatively.

– Develop and implement comprehensive marketing strategies to drive brand awareness and increase sales
– Collaborate with cross-functional teams to execute marketing campaigns that meet business objectives
– Analyze market trends and competitor activity to identify opportunities for growth
– Manage all marketing activities, including advertising, public relations, and digital marketing efforts
– Monitor and report on campaign performance, making recommendations for optimization as needed
– Work closely with external agencies and vendors to ensure marketing initiatives are executed on time and within budget
– Stay up-to-date on industry trends and best practices to maintain a competitive edge

– Bachelor’s degree in Marketing, Business, or related field
– 5+ years of experience in marketing, with a focus on brand management and campaign development
– Strong analytical and problem-solving skills
– Excellent written and verbal communication skills
– Ability to manage multiple projects simultaneously and meet tight deadlines
– Proficiency in Microsoft Office Suite and marketing automation tools
– Experience working in the automotive industry is a plus

If you have a passion for marketing and a drive to succeed, we want to hear from you! Apply now to join our dynamic team and take your career to the next level.

Expected salary:

Job date: Tue, 09 Jul 2024 22:06:52 GMT

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