Company: SysAid Technologies
Location: Toronto, ON
Job description: At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Customer Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities by developing and executing comprehensive marketing strategies targeted towards our existing customer base. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets.You will collaborate closely with cross-functional teams within the organization including Customer Revenue, Channel & Alliances Sales, and Product, and Product Marketing teams to create experiences and interactions that drive measurable revenue growth.What you’ll do
- Develop and execute multi-channel marketing strategies and programs focused on increasing expansion and retention for our growing customer install base.
- Analyze data to understand customer pain points, engagement, customer experience, and product adoption and usage to identify growth opportunities and make recommendations for improvement.
- Segment lists based on users’ behavior and engagement, and build effective conversion journeys.
- Drive customer advocacy initiatives and lead the integration of customer stories, testimonials, and visuals across marketing channels.
- Manage a program to drive traffic and positive reviews to third-party review sites to increase brand awareness and influence the buying process.
- Plan and execute regular events (webinars) to deepen relationships with customers and partners and nurture leads.
- Run ongoing A/B tests on different performance parameters and develop playbooks
- Regular tracking and reporting on campaign performance
- Bachelor’s degree in business, marketing, or a related field
- Minimum of 3+ years experience in customer marketing or related B2B marketing roles in a global SaaS or tech company.
- Strong analytical skills with the ability to analyze data, make strategic recommendations based on customer journey and usage patterns, test, and optimize.
- Experience with email marketing, marketing automation, and webinar programs.
- Excellent verbal and written English communication skills with an ability to simplify messaging and tell a compelling and engaging story
- A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
- Proficiency in CRM tools. Advantage: SalesForce
SysAid is a high-growth SaaS company with over 4,000 customers in 140 countries. They are looking for a Customer Marketing Manager to drive revenue opportunities and develop strategies targeted towards their existing customer base. The role involves analyzing data, segmenting lists, driving customer advocacy initiatives, and performing A/B tests. The ideal candidate should have a bachelor’s degree, at least 3 years of experience in customer marketing, strong analytical skills, and proficiency in CRM tools.
Job Description
Customer Service Account Manager
Our company is seeking a Customer Service Account Manager to join our team. In this role, you will be responsible for managing and resolving customer inquiries, issues, and complaints. You will also work closely with our sales and marketing teams to ensure customer satisfaction and retention.
Key Responsibilities:
– Responding to customer inquiries via phone, email, and chat
– Investigating and resolving customer complaints or issues
– Communicating with customers to ensure satisfaction and retention
– Collaborating with sales and marketing teams to address customer needs
– Maintaining accurate customer records and documentation
– Assisting with order processing and fulfillment
– Participating in team meetings and training sessions
– Other duties as assigned
Qualifications:
– Bachelor’s degree in Business Administration, Marketing, or related field
– 2+ years of experience in customer service or account management
– Excellent communication skills, both written and verbal
– Strong problem-solving and decision-making abilities
– Ability to work in a fast-paced environment and multi-task effectively
– Proficiency with CRM software and Microsoft Office applications
If you are a customer-focused professional with a strong attention to detail and a passion for delivering exceptional service, we want to hear from you. Apply now to join our dynamic team and make a positive impact on our customers’ experience.
Expected salary:
Job date: Sat, 17 Aug 2024 22:24:29 GMT
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