Community ManagerHitGrab Game LabsToronto, ON•Remote$18 – $22 an hour This role serves in a support capacity to our project and development team. As part of this position, you will be engaging with all aspects of development and… 11 days ago

Content & Community Support Specialist

This role serves in a support capacity to our project and development team. As part of this position, you will be engaging with all aspects of development and work directly with the project lead. You will be engaging with users of our app to source feedback and bugs and provide that information to our development team to ensure maximum quality of the product. This is a multi-language role and you will be expected to translate from English to other languages and vice versa. This is primarily a communications role with some technical expertise required.

This is a part-time / contract role with the possibility of becoming a full time role.

Fluency in English and Traditional Chinese (written and spoken) is a must. Middle School or High School experience in Taiwan is a must. Fluency in Japanese and/or Korean is a plus.

Key responsibilities:

  • Test new builds of the application for visual or functional bugs and communicate these issues to the development team.
  • Prioritize bugs and issues for the development team with feedback reports.
  • Provide translation of written content for the application.
  • Engage with users over social media channels to resolve issues, receive feedback, and positively represent the app’s brand.
  • Help organize the project schedule with the project manager.
  • Be present and engage in team meetings and scrums where required.

Key Skills:

  • Fluency in English and Traditional Chinese is required.
  • Fluency in Korean or Japanese is a plus.
  • Experience in translation in the past is strongly preferred.
  • Experienced user of mobile apps. Experience with development or testing apps is a huge plus. Understanding of app development cycle, user experience design, or debugging apps is an advantage.
  • Good communicator who can both delegate tasks to others and work independently.

Contract length: 4 months

Application deadline: 2021-09-26

Job Type: Contract

Salary: $18.00-$22.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Flexible schedule
  • Work from home

Schedule:

  • Monday to Friday

Application question(s):

  • Did you go to Middle or High School in Taiwan?

Experience:

  • Translation: 1 year (preferred)

Language:

  • Traditional Chinese (required)
  • Korean (preferred)
  • Japanese (preferred)

Work remotely:

  • Yes

Community Manager


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Lead E-Commerce/Stock Associate

Job Summary: The Lead E-commerce/Stock Associate is an integral part of the success of our online business in our Canada location. This role is responsible for managing daily sales and operations, maintaining reporting and highlighting opportunities to drive results for the Canadian website while providing support to the Store Manager, Yorkdale. Also manages the merchandising, troubleshooting and sales initiatives for the website.

Essential Duties & Responsibilities:

· Assists with pulling orders and sets up, counts, ships, and prepares boxes/cartons for shipping

· E-commerce experience, packing and picking orders, answering phones, emailing on customer service queries, using SAP and Cegid inventory systems an asset: 75 % of job

· Demonstrates ownership of a stockroom by keeping it organized by style, size, color, and cleanliness according to company standards.

· Receives and processes new merchandise as it is shipped into the store (i.e., opens boxes, and places merchandise in appropriate assigned areas).- twice weekly

· Prepares packages for external shipment using UPS/FedEx computer systems for shipment.

· Ensures completion of shipments, transfers, damages, and donations in a timely manner. Ensures replenishment is done daily and accurately.

· Complies with safety and loss prevention policies set by standards of the company.

· Processes new merchandise, assist in floor moves and merchandising floor to company standards.

· Maintains the highest standards of general housekeeping. (All employees assist in maintaining the store in a presentable condition, through general cleaning duties, not limited to moping, sweeping, dusting, eating area maintenance.)

· always Supporting management/sales team and clients: running products, replenishing stock on floor, gift wrapping items, cash support, and other operational duties as requested.

· Works on special projects as required.

· Efficiently communicate with shipping company on delivery inquiries, such as lost package claims and supply replenishment.

Minimum Requirements:

· BA/BS Degree in Business, Communication, Marketing or a related degree in a related field.

· 1+ years in an e-commerce/ customer service position. 2+ years in a stockroom environment in a similar retail setting.

· Experience with Google Analytics, AT Analytics, Sales Force, CyberSource or Cegid is a plus.

· Strong understanding of the digital landscape and products.

· Proficient in Excel and other Microsoft Office applications.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay

Benefits:

  • Commuter benefits
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Work remotely:

  • No

Lead E-Commerce/Stock Associate


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