Company: Hilton Grand Vacations
Location: Orlando, FL
Expected salary: $17 per hour
Job date: Sat, 12 Jul 2025 05:50:47 GMT
Job description:
Job Title: Guest Training Manual SOP Coordinator
Job Description:
We are seeking a detail-oriented and collaborative Guest Training Manual SOP Coordinator to enhance our guest training processes. In this role, you will be responsible for the development and maintenance of our Guest Training Manual Standard Operating Procedures (SOP). Your primary objective will be to ensure that our training materials not only meet the highest standards but also foster a positive working relationship with the Sales, Marketing, and Admin teams.
Key Responsibilities:
-
Manual Development: Create, revise, and update the Guest Training Manual to ensure it reflects best practices and aligns with our company’s goals.
-
Collaboration: Work closely with Sales, Marketing, and Admin teams to gather insights and feedback, ensuring that the training materials support their objectives and enhance cross-departmental communication.
-
Training Support: Assist in the training of staff on the use of the manual, ensuring that all team members understand procedures and protocols.
-
Continuous Improvement: Regularly assess the effectiveness of training materials and seek out opportunities for improvement, incorporating feedback from various departments.
-
Compliance: Ensure that all training materials adhere to company policies and industry regulations.
-
Documentation: Maintain precise records of all revisions and updates made to the training manual, ensuring traceability and accountability.
Qualifications:
- Proven experience in training, documentation, or related fields.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to collaborate effectively with diverse teams.
- Experience with training tools and technologies is a plus.
Why Join Us?
In this role, you will play a critical part in shaping the training experience for our team members. You will contribute to a culture of continuous learning and improvement, ensuring that our guests receive exceptional service. If you are passionate about training and collaboration, we invite you to apply!
