Company: Autism Speaks
Location: Orlando, FL
Expected salary:
Job date: Sun, 01 Jun 2025 01:25:58 GMT
Job description:
Job Description: Participant Experience and Program Performance Specialist
Position Overview:
We are seeking a highly motivated Participant Experience and Program Performance Specialist to enhance the overall experience of our participants and optimize program outcomes. This role involves close collaboration with various internal teams, including marketing, digital, and web development, to ensure a seamless and engaging participant journey.
Key Responsibilities:
- Participant Experience Enhancement: Develop and implement strategies to improve the participant experience across multiple touchpoints, ensuring each interaction is positive and impactful.
- Program Performance Analysis: Evaluate and analyze program performance metrics, providing insights and recommendations for program improvements.
- Cross-Functional Collaboration: Work closely with marketing, digital, and web teams to align messaging, outreach, and digital tools that support participants effectively.
- Feedback Collection: Gather and analyze participant feedback to identify areas for improvement and implement necessary changes to enhance satisfaction and engagement.
- Content Development: Assist in creating engaging content that resonates with participants, ensuring clarity and alignment with program goals.
- Training and Support: Provide training and support for internal teams on best practices related to participant engagement and experience.
Qualifications:
- Bachelor’s degree in communications, marketing, or a related field.
- Experience in program management, participant engagement, or customer experience.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to collaborate effectively across teams.
- Proficiency in digital marketing tools and platforms is a plus.
Why Join Us?
Join our dynamic team to make a significant impact on participant experiences and program performance. If you are passionate about fostering connections and driving results, we would love to hear from you!