Bayshore HealthCare – Program Support Manager – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Sat, 25 Jan 2025 08:32:56 GMT

Job description: JOB SUMMARYThe Program Support (PSM) that is referred to as Program Manager/Nurse Case Manager (PM/NCM). In addition to the program manager responsibilities listed within the duties and responsibilities, the PM/NCM will also be the point of contact offering support to physicians and medical case management services to patients. Assist physicians with the completion of all program specific paperwork and follow-up on submissions pertaining to obtaining drug access through various means to ensure patients have access to their prescribed treatments in a timely manner. Act as a resource to physicians who are prescribing this medication and continuous support for patients for complete case management in relation to the program.DUTIES AND RESPONSIBILITIESPatient Support Program Management:

  • Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained.
  • Maintains a patient centric approach to all decisions and activities related to their assigned Patient Support Program.
  • Maintain team training matrix, HR files and other required documentations for audit up to date
  • Works closely with internal and external stakeholders to ensure ongoing alignment and operations are meeting program requirements
  • Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team.
  • Takes a quality improvement approach when reviewing operations and delivering patient care.
  • Always maintains confidentiality of pharmaceutical partner and corporate information.
  • Develops business cases that deliver prompt, cost effective, creative solutions to the pharmaceutical partner and Bayshore.
  • Utilizes data modeling and analytical techniques to identify efficiencies and areas of opportunity and improvement.
  • Is responsible for understanding, implementing, and monitoring of all data reporting assigned to the program and submitted to internal and external stakeholders for review.
  • Responsible for data integrity and accurate data collection by program staff
  • Uses exceptional negotiation and customer service skills to cultivate long term partnerships in an ethical, transparent manner.
  • Prepares and presents Quarterly Business Reviews (as contractually required) to both internal and external stakeholders.
  • Supports the procurement, implementation, launch and development of revenue generating programs.
  • Serves as primary point of contact for internal and external partners, to address and resolve any program specific inquires.
  • Is financially responsible for the program P&L and works with senior management and finance to ensure the program is in a positive financial position.
  • Consistently and proactively stays abreast of industry changes and shares strategic market insight with pharmaceutical partners.
  • Demonstrates strong presentation skills and has public speaking ability to present complex data to customer groups during quarterly business meetings and for all ad hoc requests
  • Complete other tasks as requested.

Operations:

  • Develops and maintains specific program protocols, supporting documents, policies and procedures, including but not limited to scripting, SOP’s, Work Instructions and process flows in collaboration with pharmaceutical partner(s) if applicable
  • Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR).
  • Has a solid understanding of accounts payable and accounts receivable methodology.
  • In conjunction with the Pharmacovigilance Department, assures collection, processing and reporting of Adverse Events within contractual KPI’s and pharmacovigilance requirements.
  • Have strong project management skills and the ability to manage day to day operations, while assuming responsibility for several projects simultaneously.
  • Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
  • Assists in the development and/or revision of policies and procedures.
  • Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and pharmaceutical partner expectations are met, including call and chart audits as required
  • Complete other tasks as requested.

Human Resources:

  • Liaises with HR and Senior Management to coordinate recruitment, orientation, coaching, workload planning, and retention initiatives.
  • Directly manages program specific employees to ensure the delivery of high quality care and adherence to program, government, company and ISO 9001-2000 standards.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify HR of any Health & Safety risks or concerns.
  • Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
  • Leads or assist with the implementation of Modified Work Programs for employees.
  • Develop and delivers employee training: including, but not limited to clinical and reimbursement programs.
  • Complete other tasks as requested.

QualificationsQUALIFICATIONSEDUCATION

  • Business graduate discipline in any field (College diploma, Undergraduate, Graduate) OR three (3) years of management experience in people management and patient support programs

EXPERIENCE

  • At least three (3) years of management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry.
  • Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting education initiatives
  • Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions.
  • Exemplary verbal and written communication abilities, facilitating effective interactions across diverse audiences
  • Demonstrated willingness to travel as per business requirements
  • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
  • Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices.
  • Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
  • Established high speed internet access from home office.

Case Manager – Bayshore HealthCare – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Wed, 22 Jan 2025 06:43:55 GMT

Job description: are prescribing medications and patients who need on-going support. The Case Manager is instrumental in removing any reimbursement… as possible. This position reports into the Associate Program Manager. The Case Manager thrives in an environment that emphasizes teamwork…

Bayshore HealthCare – Team Lead – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Wed, 15 Jan 2025 07:47:23 GMT

Job description: The position will focus on the management of our non-clinical SPOC’s, education and day to day activities. SPOC Non-Clinical Team Lead reports to the Program ManagerDUTIES AND RESPONSIBILITIES

  • Oversees Single Point of Contact staff to ensure all program performance expectations are sustained and monitored.
  • Supports education initiatives in relation to the program and monitor progress
  • Ensure all escalation processes associated with the program are communicated to the Program Manager
  • Support workload measures and strategies as directed. Support staff in meeting performance expectations
  • Support staff with client-centered calls as needed.
  • Assist in resolution of day to day complaints and issue escalation
  • Oversees the monthly auditing of the team by liaising with the Data Team Lead for audit outcomes
  • Supports achieving creating a positive work environment working within a remote team based structure
  • Create great employee experiences throughout the career journey with Bayshore
  • Support administrative processes including monitoring of data integrity, monitoring and reporting of program KPI’s, ensuring proper certification/recertification procedures are in place, as applicable
  • Participate in all management level meetings as requested
  • Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
  • Participate in all program related PV training by working closely with the Team Lead of PV, if applicable
  • Maintains caseload as required
  • Adhere to Bayshore Policies and Procedures
  • Complete other duties as required

REPORTING RELATIONSHIPS

  • This position reports to the Program Manager

QualificationsQUALIFICATIONS & EXPERIENCE

  • Bilingual English/French an asset
  • Minimum of 3 years of Case Management experience
  • Patient Assistance Program experience preferred
  • Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
  • Strong leadership and people management experience
  • Exceptional written and oral communication skills
  • Exhibited people-management experience; strong leadership

VF Corporation – Vans: Sales Associate – Bayshore Mall – Nepean, ON

Company: VF Corporation

Location: Nepean, ON

Expected salary:

Job date: Fri, 17 Jan 2025 08:34:38 GMT

Job description: Sales AssociateAs one of our passionate, fun and dedicated Sales Associates, you will be the voice of our brand while elevating the consumer experience through genuine consumer connections and selling our original/innovative products. As an invaluable part of our team, you will thrive in an environment where individuality and authenticity are celebrated. If you aspire to a career in retail and are looking for a company dedicated to your personal growth to evolve into a leader of tomorrow, then Vans is for you.Join the Vans FamilyVans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output. Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We have HEART – also referred to as the “Van Doren Spirit”. We are relentlessly CURIOUS about our consumers and the world around us. We are UNAPOLOGETICALLY AUTHENTIC and wholeheartedly believe the most “Off the Wall” thing you can do is be yourself. We are driven by a spirit of INGENUITY. And we are passionate about local COMMUNITIES. And most of all, we are a family that has fun together.At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.How You Will Make a DifferenceWhat you will do:Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers.Ensure the store is consistently recovered and consumer ready by meeting brand standards.Use strong verbal and nonverbal communication skills to exceed sales results.Regularly interact with consumers within the store, providing a high level of customer service.Adhere to policies, procedures and practices that align with company directives.Skills for SuccessWhat you bring:Proven communication skillsAbility to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidaysAbility to be solution orientedAbility to be flexible in a fast paced environment0-1 years of related professional/retail experience is preferredA formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.What’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.Free To Be, Inclusion & DiversityAs a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.Our Parent Company, VF CorporationVF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.comWe just have one question. Are you in?Hiring Range: $12.81 CAD – $19.22 CAD per hourMinimum Start Rate: $16.55Benefits at VF Corporation: This position is a part-time or limited time position (ie., internship) and is not eligible for all of the benefit plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire.Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

Bayshore HealthCare – Case Manager – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Fri, 17 Jan 2025 02:20:30 GMT

Job description: DUTIES AND RESPONSIBILITIES

  • Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program.
  • Provide direct telephone assistance to patients requiring reimbursement support.
  • Provide patients and physicians with direct toll-free number
  • Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
  • Facilitate a patient’s access to a particular medication by offering reimbursement navigation services.
  • Investigate reimbursement options available to the patient and maximize the patient’s coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient.
  • Represent the patient with private or public insurers to optimize drug coverage and assist with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable.
  • Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required
  • Liaise with PSP team to ensure optimal patient support and communication, if applicable
  • Maintain ongoing and transparent communication with the patient’s healthcare team.
  • Diligent record-keeping to ensure continuous care and exceptional customer and patient experience.
  • Uncover and proactively identify gaps and opportunities for improvement in patient experience.
  • Through patient-oriented solutions, manage challenging patient situations with empathy and patience.
  • Work with the site representatives to support specific customer needs.
  • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
  • Provide updates to internal and external stakeholders as requested and required.
  • Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing.
  • Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable
  • Report and document adverse events as per pharmacovigilance requirements.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

QualificationsQUALIFICATIONSEDUCATION

  • Completion of post-secondary education or equivalent

EXPERIENCE

  • Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
  • Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
  • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
  • Experience in the healthcare, pharmaceutical, or insurance industry would be an asset
  • Strong customer service, communication, problem-solving and interpersonal skills required.
  • Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs
  • Making decisions using sound judgment, and meeting deadlines.
  • Ease of working in a paperless environment.
  • Mindful of accuracy and thoroughness of data entry for reporting requirements.
  • Strong sense of organization, attention to detail, and ability to multi-task.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use
  • Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
  • Established high speed internet access from home office.

Bayshore HealthCare – Field Nurse Case Manager – Toronto, ON

Company: Bayshore HealthCare

Location: Toronto, ON

Expected salary:

Job date: Thu, 16 Jan 2025 05:09:50 GMT

Job description: JOB SUMMARYThe Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changesDUTIES AND RESPONSIBILITIES

  • Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician’s office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
  • Proactively offers support and advocacy to patients and HCP
  • Visits prescribers in their assigned area to assist with paperwork in office as required
  • Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
  • Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
  • Accountable for conducting physician site visits across diverse geographical territories
  • Assist in completing patient enrolment; including gathering all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
  • Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options
  • Ensure patients are scheduled for necessary diagnostic tests and notify physicians of any expired test results that require follow-ups
  • Complete Welcome Call activities with the patient according to defined scripts
  • Provide patients and physicians with direct toll-free number
  • Review post visit reports to confirm next appointment is scheduled and data integrity of the report against the physician order, if applicable
  • Track missing post visit reports, if applicable
  • Facilitate any required communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care
  • Follow up/advocate until a decision is received, ideally securing coverage for the patient, if applicable
  • Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs, if applicable
  • Offer and/or provide educational training to patients and physicians on product(s)
  • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics
  • Coordinate and schedule patients at appropriate visit locations (home, clinic, etc.), if applicable
  • Provide updates to internal and external stakeholders based on observations
  • Ensure patient records are maintained and data-accurate to meet program reporting requirements
  • Must be able to identify and report Adverse Events to Health Canada, Med Info, and enter into source system and third-party systems
  • Report and document Adverse Events as per Pharmacovigilance requirements
  • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project
  • Maintain confidentiality of pharmaceutical partner(s) and corporate information and discuss same only with appropriate Bayshore personnel
  • Complete all relevant reports (time sheets, expenses, mileage, reports, etc.) as per specified timelines and Bayshore’s policy, if applicable
  • Complete product complaint reports
  • Adhere to Bayshore and manufacturer Policies and Procedures
  • Complete other tasks, as requested

QualificationsQUALIFICATIONSEDUCATION

  • Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada.

EXPERIENCE

  • Registered and in good standing with their provincial regulatory body
  • Minimum 2 years’ experience in Patient Support Programs or equivalent
  • Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
  • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
  • Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use
  • Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
  • Strong critical thinking and problem-solving skills
  • Accurate data collection and integrity
  • Ease with working in a paperless environment
  • Proven ability to work in a team environment
  • Ability to resolve conflict in a professional manner
  • Strong sense of organization and attention to detail
  • Self-regulation of time management and the ability to multi-task and adhere to deadlines
  • Familiarity with PIPEDA and how it applies in a confidential patient environment
  • Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
  • Established high speed internet access from home office
  • Possession of a valid driver’s license, with the capability and willingness to travel extensively across assigned territories, utilizing reliable personal transportation

Bayshore HealthCare – Northern Travel Nurse RN – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Wed, 08 Jan 2025 04:37:17 GMT

Job description: Are you looking for an exciting and meaningful work experience? Do you have a passion to make a difference in the lives of those you care for? Have you thought about travelling for work to expand your personal and professional growth in health care? We provide a unique way to experience an expanded clinical scope of practice while enjoying an adventure in breathtaking Northern Canada at the same time! Average assignment durations vary from a minimum of 2 to 6 weeks.The work you will do:

  • Consult with physicians and the Health Center Charge Nurse to work within an expanded scope of practice providing healthcare services to pre-natal and adult patients for trauma and primary care, including delivery of newborns, treating minor acute illnesses and injuries, and conducting general treatment clinics
  • Apply the nursing process utilizing the skills of observation, assessment, nursing diagnosis, counseling, and health teaching according to the established care plan.
  • Ensure that, on an ongoing basis, the emotional, spiritual, physical comfort and safety of clients are met to the greatest possible extent within the scope of practice
  • Utilize strong assessment skills, exceptional interpersonal skills, and proven ability to effectively communicate to handle difficult situations in an objective consistent format

Why Bayshore?

  • Enjoy fully paid & planned travel assignments while doing what you love
  • Receive highly competitive compensation packages, reimbursements & incentives
  • Receive a comprehensive orientation and thorough training package
  • Continual learning and professional development
  • Diverse assignments with flexible schedules that fit with your life to ensure a work-life balance
  • 24/7 support from a caring and dedicated team who welcomes you from your first day
  • Travel and accommodation arranged by our dedicated travel concierge team

QualificationsWho You Are:

  • You are a graduate from an accredited School of Nursing and have a nursing license through the governing body in good standing
  • You have or are willing to obtain a regulatory license in Ontario with the College of Nurses of Ontario (CNO)
  • Mandatory skillsets and additional training requirements and reimbursements will be discussed during interview

At least 3000 hours or two (2) years of full-time experience within the past three (3) years in acute/critical care nursing activities in the: Emergency Department, Intensive Care Unit, or in an acute care setting OR (3000 hours) two (2) years full-time within the past five (5) years working in remote, isolated or semi-isolated communities as a Community Health Nurse OR (3,000 hours) two (2) years full-time of Regular Work experience in the past five (5)years, of which 500 hours must have occurred within the past 12 months, performing nursing services in primary care and advanced clinical assessments. This experience must be obtained in the emergency, intensive care unit or in community settings such as health care centres (e.g. urgent care centre, quick care centre)We appreciate and thank all applicants. Candidates selected for an interview will be contacted directly.Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.