Blackhawk Network – Strategic Relationship Manager II (Ontario – Remote) – Ontario

Company: Blackhawk Network

Location: Ontario

Expected salary: $80000 – 93000 per year

Job date: Thu, 08 May 2025 22:22:15 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.Overview:Blackhawk Network is seeking a Strategic Relationship Manager to support existing Bricks & Mortar Distribution Partners in Canada and the U.S. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and services’ customization to ensure they meet their business goals. You will also ensure quality service to assigned clients by providing ongoing management support, analyzing account and market trends, and identifying additional revenue opportunities.Collaborating closely with our cross-functional shared services teams, you will upsell and cross-sell to your customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs. You will meet with your customers regularly and bi-annually for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your customer’s long-term success, growth, and profitability.Responsibilities:

  • Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
  • Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services.
  • Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
  • Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
  • Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year.
  • Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
  • Coordinate across internal teams to support clients and their growth.
  • Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
  • Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
  • Analyze client performance and industry data to provide valuable insights to your customers.

Qualifications:

  • Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • 2+ years strategic sales experience in payments industry an asset
  • Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
  • Ability to apply creative thinking to the sales process
  • Ability to understand and manage details of programs and explain key elements to partners and internal teams
  • Proven ability to think strategically, formulate action plans and sell them through to management
  • Proven ability to present to C-level executives
  • Ability to learn and communicate complex and intangible product concepts that are still in development
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Ability to prioritize and manage numerous projects on tight deadlines with limited direction.

Benefits:Salary range for this role: CAD $80,000-$93,000.EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Blackhawk Network – Strategic Relationship Manager II (Ontario – Remote) – Etobicoke, ON

Company: Blackhawk Network

Location: Etobicoke, ON

Expected salary: $80000 – 93000 per year

Job date: Fri, 09 May 2025 03:07:38 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview:Blackhawk Network is seeking a Strategic Relationship Manager to support existing Bricks & Mortar Distribution Partners in Canada and the U.S. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and services’ customization to ensure they meet their business goals. You will also ensure quality service to assigned clients by providing ongoing management support, analyzing account and market trends, and identifying additional revenue opportunities.Collaborating closely with our cross-functional shared services teams, you will upsell and cross-sell to your customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs. You will meet with your customers regularly and bi-annually for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your customer’s long-term success, growth, and profitability. Responsibilities:

  • Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
  • Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services.
  • Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
  • Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
  • Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year.
  • Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
  • Coordinate across internal teams to support clients and their growth.
  • Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
  • Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
  • Analyze client performance and industry data to provide valuable insights to your customers.

Qualifications:

  • Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • 2+ years strategic sales experience in payments industry an asset
  • Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
  • Ability to apply creative thinking to the sales process
  • Ability to understand and manage details of programs and explain key elements to partners and internal teams
  • Proven ability to think strategically, formulate action plans and sell them through to management
  • Proven ability to present to C-level executives
  • Ability to learn and communicate complex and intangible product concepts that are still in development
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Ability to prioritize and manage numerous projects on tight deadlines with limited direction.

Benefits:Salary range for this role: CAD $80,000-$93,000. EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Blackhawk Network – Sr. Product Compliance Analyst (Remote – Toronto) – Toronto, ON

Company: Blackhawk Network

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Mar 2025 23:38:18 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.Overview:Product compliance means there is evidence that the product meets the essential requirements in the form of directives, regulations and harmonized standards. Proper management of product compliance and the processes around it save time, reduce costs and enable companies to mitigate risks.Responsibilities:Product and regulatory change design:

  • Empower the Product & Technology (P&T) teams to build compliant-by-design products and services by advising them on regulatory implementation in a customer-oriented manner while adhering to regulatory requirements.
  • Utilize regulatory analysis of new products and services to define and ensure related controls are both efficient and consistently implemented before launch.
  • Utilize industry and regulatory subject matter expertise to recommend risk-based design, controls, and processes for implementation and change.
  • Ensure that implementation plans are executed in a timely manner while negotiating exceptional use cases between P&T and Compliance Officers (second line).
  • Design approach and conduct ongoing monitoring and regulatory change gap analysis to ensure Products remain compliant.

Audit, risk and remediation:

  • Coordinate compliance-related audits impacting P&T and, where required, challenge audit findings in collaboration with the Compliance second line and Product teams.
  • Conduct periodic testing of Product control performance to ensure consistent compliance.
  • Ensure that remediation plans are agreed upon across lines and executed promptly.
  • Advise P&T on interpreting audit results and improving processes to avoid regulatory breaches and incidents.
  • Design, implement, and maintain Product health reporting to improve Product visibility into compliance risks and inform product strategy.

This role will give you the opportunity to:

  • Expand your FinTech and Payments knowledge and utilize to innovate within the compliance space.
  • Keep compliance at the heart of the product development cycle in a fast-moving environment.
  • Be empowered to identify regulatory issues or opportunities and take a lead in driving initiatives to establish a high standard of Product compliance.

Qualifications:

  • BA +5 years experience in Regulatory Compliance or related Product Risk roles.
  • Ability to influence business decisions by convincing internal parties such as P&T, Sales, Compliance, and Risk teams on product design and control/requirements execution.
  • Deep understanding of the payments industry.
  • Stong critical thinking skills with the ability to analyze and interpret complex regulatory frameworks and apply them effectively using a risk-based approach.
  • Ability to learn and retain knowledge of our product and service offerings, customers, and company, and how they are impacted by regulations (including financial crime).
  • Ability to prioritize effectively and identify key areas of improvement or innovation to improve the customer experience.
  • Effective communication skills with Product Managers and Engineers, providing practical, actionable, and value-added recommendations and requirements.
  • A natural owner who drives and delivers projects from inception to completion, timely and with attention to detail.
  • Strong communication skills, both written and verbal.
  • Experience (or interest) in working in a fast-growing environment.
  • Previous experience in a financial regulation advisory role, compliance/legal department, risk and control function, or consultancy environment.
  • Ability to manage multiple regulatory domains (e.g., money transmission/remittance, consumer protection in payments, AML, sanctions, privacy) and understand their application.
  • Willingness to travel, as BHN offices are located across different countries.
  • Legally authorized to work in the U.S./Canada

EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Blackhawk Network – Legal Counsel II (Ontario – Remote) – Ontario

Company: Blackhawk Network

Location: Ontario

Expected salary:

Job date: Wed, 11 Dec 2024 01:31:23 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview:Blackhawk is currently seeking a legal counsel to report to the VP, Legal in Toronto, Ontario. The successful candidate will support Blackhawk’s core business of stored value products in Canada. Because of the regulated nature of the work that Blackhawk participates in, this role combines both a commercial and compliance remit. The candidate will take the lead on commercial agreements while supporting licensing matters, partner oversight, and bank assessments.This ideal candidate will be exceptionally organized, resourceful and detail-oriented. The role requires a self-motivated, entrepreneurial, and “outside the box” thinker with excellent interpersonal skills, an ability to manage changing priorities and a diverse range of legal duties, and a desire to innovate, grow, and excel.Responsibilities:

  • Draft and negotiate complex commercial agreements related to the prepaid industry, including agreements with financial institutions, payments networks, and processors
  • Research and monitor changes to relevant law and regulations. Make recommendations regarding the impact of proposed legislation on Blackhawk’s business.
  • Work with internal teams to gather data and prepare filings for licenses and applications, renewals, and other licensing reports. Maintain reporting calendar for timely completion of all licensing filings.
  • Organize and respond to due diligence requests and audits from our Canadian banks and regulatory agencies.
  • Build collaborative relationships with customer counterparts to educate them on AML best practices and promote adoption of Blackhawk tools and resources.
  • Support the creation and updates of Canadian templates, policies, and procedures.
  • Some travel may be required from time to time, primarily to the United States

Qualifications:Knowledge Skills and Abilities

  • Excellent time management and organizational and project management skills
  • Able to work independently, prioritize and multi-task in a fast-paced environment
  • Energetic self-starter with demonstrated initiative
  • Creative and critical thinker with the ability to analyze information in a fast-evolving environment
  • Excellent business judgment and strategic thinking skills
  • Outstanding communication (written and verbal) and interpersonal skills
  • High level of attention to detail

Education/Experience

  • Law degree with outstanding academic credentials
  • Licensed to practice law in Ontario
  • 2-4 years of legal experience
  • Understanding of and experience specific to Canadian financial services regulations, a plus.
  • Fluency in French a plus

EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.

Blackhawk Network – Legal Counsel II (Ontario – Remote) – Ontario

Company: Blackhawk Network

Location: Ontario

Expected salary:

Job date: Tue, 10 Dec 2024 23:27:32 GMT

Job description: About Blackhawk Network:Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.Overview:Blackhawk is currently seeking a legal counsel to report to the VP, Legal in Toronto, Ontario. The successful candidate will support Blackhawk’s core business of stored value products in Canada. Because of the regulated nature of the work that Blackhawk participates in, this role combines both a commercial and compliance remit. The candidate will take the lead on commercial agreements while supporting licensing matters, partner oversight, and bank assessments.This ideal candidate will be exceptionally organized, resourceful and detail-oriented. The role requires a self-motivated, entrepreneurial, and “outside the box” thinker with excellent interpersonal skills, an ability to manage changing priorities and a diverse range of legal duties, and a desire to innovate, grow, and excel.Responsibilities:

  • Draft and negotiate complex commercial agreements related to the prepaid industry, including agreements with financial institutions, payments networks, and processors
  • Research and monitor changes to relevant law and regulations. Make recommendations regarding the impact of proposed legislation on Blackhawk’s business.
  • Work with internal teams to gather data and prepare filings for licenses and applications, renewals, and other licensing reports. Maintain reporting calendar for timely completion of all licensing filings.
  • Organize and respond to due diligence requests and audits from our Canadian banks and regulatory agencies.
  • Build collaborative relationships with customer counterparts to educate them on AML best practices and promote adoption of Blackhawk tools and resources.
  • Support the creation and updates of Canadian templates, policies, and procedures.
  • Some travel may be required from time to time, primarily to the United States

Qualifications:Knowledge Skills and Abilities

  • Excellent time management and organizational and project management skills
  • Able to work independently, prioritize and multi-task in a fast-paced environment
  • Energetic self-starter with demonstrated initiative
  • Creative and critical thinker with the ability to analyze information in a fast-evolving environment
  • Excellent business judgment and strategic thinking skills
  • Outstanding communication (written and verbal) and interpersonal skills
  • High level of attention to detail

Education/Experience

  • Law degree with outstanding academic credentials
  • Licensed to practice law in Ontario
  • 2-4 years of legal experience
  • Understanding of and experience specific to Canadian financial services regulations, a plus.
  • Fluency in French a plus

EEO Statement:BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact for more information.