Company: Regions Bank
Location: Orlando, FL
Expected salary:
Job date: Sat, 13 Sep 2025 00:28:56 GMT
Job description:
Job Title: Customer Education Specialist – Digital Solutions
Position Overview:
We are seeking a passionate and knowledgeable Customer Education Specialist to join our team. This role focuses on enhancing customer understanding of our innovative digital solutions, including mobile applications, online services, and ATM offerings. As a key member of our marketing strategy, you will educate customers about emerging technologies and how they can optimize their banking experience.
Key Responsibilities:
- Deliver informative sessions and one-on-one consultations with customers to explain our digital solutions and their benefits.
- Create and maintain educational content, including tutorials, guides, and FAQs, to help customers navigate emerging tech successfully.
- Collaborate with marketing teams to develop outreach initiatives that promote our digital products.
- Stay up-to-date with industry trends and technological advancements to provide accurate and relevant information to customers.
- Respond to customer inquiries and feedback regarding digital services, ensuring a high level of customer satisfaction.
Qualifications:
- Excellent communication skills with a knack for breaking down complex information into easily understandable concepts.
- Strong knowledge of digital banking technologies and customer education principles.
- Experience in a customer-facing role, preferably in the financial services industry.
- Ability to work collaboratively in a fast-paced environment while making a positive impact on customer engagement.
Join us in revolutionizing the banking experience through education and innovation! Your expertise will help our customers leverage digital solutions to manage their finances more effectively. Apply today!