Job Details
Description
Do you thrive in a growth environment? Are you constantly improving and never settling for “good enough”? If this sounds like you, join our team today and make a difference! With over 140 community branches and 2,000 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages. Here at BrokerLink, we live by our values. That is why we are committed to creating an inspiring work environment where you can grow and develop both personally and professionally.
The Position:
We have an opening for a Digital & Customer Experience Consultant to join our Digital and CX team!
The Digital & Customer Experience Consultant is responsible to design, develop, maintain and troubleshoot BrokerLink websites, along with other digital marketing initiatives. This requires the ability to plan, develop and implement strategies to promote products/brands and services online (e.g. search engine optimization). You will be working with website analytics to develop strategies and improve web performance. Finally, you will need to identify online trends and insights in order to optimize site performance to drive online traffic and increase conversion rates.
What you will be doing:

• Design and develop websites through the website Content Management Systems (CMS), HTML, Cascading Style Sheets (CSS), Java Script and Adobe Creative Suite.
• Monitor and maintain the corporate website, including content management, functionality and search engine optimization (SEO).
• Collaborate with internal teams, business stakeholders and digital partners to implement priorities to drive site traffic and lead conversion.
• Develop conversion optimization programs and implement design and product enhancements based on results.
• Leverage Google Analytics to analyze web statistics and create recommendations on area of opportunities to increase performance.
• Complete A/ B testing, multivariate and trend analysis to improve conversion rates and user experience (UX).
• Update, maintain and optimize Google My Business profiles.
• Support the customer experience program working with branches to enhance the customer experience.

What you bring to the table:

• Minimum 4 years of related experience.
• Degree and relevant experience in web design & development, Marketing and/or Business.
• Experience with web design and web development, including HTML, Cascading Style Sheets (CSS).
• High level of proficiency in using software tools and platforms, including Content Management Systems, Google Analytics, Google Search Console, Google Tag Manager, Adobe Creative Suite, Google My Business and Microsoft Office.
• Excellent project management, planning, and organizational skills
• Superior attention to detail
• Nice to have:

• Google Data Studio
• JavaScript
• Adobe XD
• Proficiency with Excel i.e. pivot tables, formulas and shortcuts.

What’s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• A casual ‘dress for your day’ environment
• Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2020)

We thank all applicants for their interest, but only those selected for an interview will be contacted.
At BrokerLink, we celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.
Learn more about BrokerLink’s Living Our Values.
Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility may be requested and may come in the form of a copy of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.

Job Type: Full-time

Work Location: Multiple Locations