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Company: Critical Mass
Location: Toronto, ON
Job description: As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the role-from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.
Leading multidisciplinary teams-creative, technology, planning, account and project management, partners, and clients to name a few-doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values-to be honest, inspired, drive, passionate and real-in everything you do.
You Will:
- Contribute creative solutions and innovations.
- Build and guide the creative team around account and company needs and vision.
- Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
- Perform strategic account planning with senior management in vertical marketing groups.
- Conceive and create experience design solutions that fulfill strategic business objectives.
- Effectively communicate creative ideas and strategies to all project stakeholders.
- Lead and partner with multidisciplinary teams.
- Provide regular team mentorship and constructive feedback on all accounts.
- Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
- Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
- Improve upon creative department methods, problem-solving models, and best practices.
- Set and meet expectations for deliverables, estimations, and project plans.
- Support and lead human resource initiatives with a focus on performance management.
- Understand, embrace, and communicate corporate mission and values.
You Have:
- 4+ years copy experience.
- Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects with diverse audiences.
- Proven aptitude for quick, creative thinking with acute attention to detail within demanding deadlines.
- A keen enthusiasm for and demonstrable understanding of Web trends and technologies.
- A strong understanding of marketing (especially direct marketing) and advertising principles.
- Experience with brainstorming, campaign development, creative brief development, and creative execution.
- The ability to work on multiple projects simultaneously and effectively juggle diverse writing demand.
- Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:
- Strengthen opportunity for continuous learning
- Improve collaboration and team relationships.
- Increase employee engagement
We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to .
We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
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If Canada based:
If U.K. based:
If Costa Rica based:
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At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.
With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.
The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States. We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely. If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at .
As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.
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Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
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Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
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The content is about the role of an Associate Creative Director, highlighting the responsibilities and skills required for the position. It emphasizes the need for a creative voice with strategic thinking, experience in conceptual development, client relations, and the execution of creative deliverables. The role involves leading multidisciplinary teams, communicating concepts effectively, and building long-term client relationships. The content also includes details about the recruitment process and the company’s commitment to diversity and inclusion in the workplace.
Job Description:
We are currently seeking a qualified and experienced individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, processing orders, resolving customer issues, and providing excellent customer service.
Key Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Processing orders and ensuring timely delivery
– Addressing customer complaints and resolving issues in a timely manner
– Providing product information and recommendations to customers
– Maintaining customer records and updating customer accounts as needed
– Collaborating with other team members to ensure customer satisfaction
– Meeting performance targets and goals set by management
Qualifications:
– High school diploma or equivalent
– Previous customer service experience is preferred
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Detail-oriented and organized
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office applications
If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this position. Join our team and take your career to the next level!
Expected salary:
Job date: Wed, 28 Feb 2024 04:50:41 GMT
