Company Description

Informa Connect organizes major branded annual events and operates specialist digital communities that are key convening places for a particular market. We run around 800 events each year in over 60 countries, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses in Global Finance, Life Sciences, and Pharma and in a number of other specialist markets.

Job Description

We are looking for a highly self-motivated, efficient, logical and creative Digital Delivery Team Member (DDT-M) who will work on a digitally focused portfolio within the Informa Connect business.

The portfolio will focus on a growing number of small to large events and digital products that are exclusively online. The role itself will revolve around a comprehensive list of responsibilities that occur pre, during and post each event from a planning and operations perspective.

Administration (75%)

• Data capture and analytics – Undertake all necessary event admin tasks, including incident response plans, sustainability worksheets, accreditation administration and providing data for post event meetings, uploading Video On Demand onto the virtual event platform, provide Sponsorship (or data delivery team) with post event data reports, circulate final attendee lists, provide accounts with no show/no pay, list of VIP no shows to VIP manager.
• Prepare and upload FAQ’s onto Connect Me for each Virtual event.
• Book staffing space in the office (as necessary) during the live virtual event days
• Continually review processes and practice to eliminate obsolete workflows and tools with little customer value or ROI, validating with Connect’s central leads.

Project Management/Delivery (25%)

• Assist the on the day delivery of the digital event
• Manage Slido polls and notifications and send questions to moderator of live room
• Provide Crisp/helpdesk support on the Connect Me platform
• Add VIPs to closed door sessions if required (last minute VIP requests)
• Log video asset numbers for each session and update the agenda.
• Update platform as required – yesterday’s poll results etc.
• Create and issue all event notifications.
• Manage the speaker green room/s and any other sessions (workshops etc.) that need to be hosted/moderated.
• General event trouble-shooter
• Share in-event behavioral patterns with wider virtual events team (SPEX, marketing etc.)
• During the event provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)
• Action IRP plan and process (if required)

Qualifications

• 1+ years professional experience in the B2B Digital Service and/ or Media Industry or equivalent
• Candidate must have the ability to effectively manage multiple projects and work in a fast-paced environment.
• Detail-oriented, excellent written and verbal skills, extremely organized
• Ability to work with various teams and be able to work under pressure when last-minute tasks arise. Previous webinar experience is very helpful to this individual.
• An entrepreneurial spirit who is ready to take on an exciting challenge and is willing to take the initiative in the execution of virtual events.

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• Competitive Benefits
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Regular social events and networking opportunities

If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer.

This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.