Daniel J. Edelman Holdings – EVP – Head of Digital – Toronto, ON

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Company: Daniel J. Edelman Holdings

Location: Toronto, ON

Job description: Edelman is in search of a daring, transformative digital leader accountable for creating, driving, and implementing profound transformation and best-in-class digital work for our clients. This leader will have oversight of our digital capabilities across Canada, including digital strategy, advisory, technology, experience design, and social storytelling, and will be responsible for driving culture, sourcing the best talent, and ultimately, growing revenue at a more rapid pace.Edelman is a global communications firm built for a digital world. With the benefit of over 70 years of building trust and earning attention through communications, our digital teams help clients create direct and impactful audience connections and tell magnetic stories that move at the speed of social, transform culture, and spark movements.The digital team integrates with every practice and sector to ensure that the digital mindset, strategy, and innovative practices are woven through the fabric of everything we do and offer our clients. The Head of Digital facilitates constant expansion opportunities, advances internal initiatives in close collaboration with other agency leaders, and creates unique and compelling thought leadership to ensure Edelman stands out and provides the highest quality of work.The role of the Head of Digital is to drive the growth and evolution of Edelman’s digital strategy, priorities, integration and capability across the firm. This is always done in partnership with practices, sectors, clients and integrated solutions, and with purpose-built applications across the region and individual markets \nOur ideal candidate:

  • A collaborative leader who will drive business development through the Edelman Canada and global networks; growing talent and expertise, building new relationships and securing new revenue streams through solutions and IP development
  • A digital expert who will lead a cross-discipline and cross-office team, and establish a common vision to inspire innovative and thoughtful digital work
  • A visionary in the digital marketing space who knows how to demonstrate the value of integrated marketing to our clients as well as internal stakeholders
  • A recognized and highly respected digital expert who understands the rapidly changing digital landscape, including platforms, technology and innovation
  • An expert in the latest digital content formats and best practices to translate content strategies effectively within the digital ecosystem and make certain that assets developed by creative are designed to perform, particularly for social media
  • A leader who is knowledgeable about the markets, sectors and channels in which our clients operate; shepherds a comprehensive channel strategy to tell clients’ stories via earned, owned, social and paid
  • A partner who will serve as the client’s chief digital advocate and ensures broad understanding of the client’s business, goals and point of view
  • A mentor who will motivate, coach, provide feedback and accountability
  • An entrepreneur capable of functioning comfortably within a complex, matrixed organization

Key Responsibilities:

  • Clearly articulate and execute regional digital strategy, approach and deliverables, with timelines and success factors
  • Oversee digital operations to ensure healthy top line growth and profitability, achieving consolidated growth in our Digital capability across the network
  • Develop, maintain and deploy unique and differentiated strategic digital offerings and solutions for clients
  • Engage as a trusted advisor with key clients, serving as primary senior strategic advisor on client work and primary moderator in client/prospect conflict resolution
  • Drive innovative capability growth and revenue growth strategies across a range of integrated solutions, practices, sectors and large clients
  • Collaborate with senior leadership across functions in developing business opportunities and operationalizing programs for clients
  • Work with digital leaders to manage ongoing transformation, investment and business strategy to drive full suite of digital offerings
  • Work with digital leaders to create a network which fosters collaboration and cohesion across the firm
  • Champion diversity and continually map talent and manage succession planning to ensure continuity of bench strength in strategic priority markets
  • Recruit, select, and retain top talent; serving as a highly effective coach and manager to guide/develop direct and indirect reports
  • Drive IP, education and innovative best practices across the agency that support clients and unlock growth
  • Maintain a high industry profile, bolstering Edelman’s Digital communications reputation through thought leadership, cultivating a network of contacts, attending industry events and leveraging this for business development
  • Lead and support new business efforts including prospecting, proposal writing and pitching

Qualifications:

  • Candidate should have 12+ years of agency experience in digital, advertising or an integrated agency with at least 5 years in a digital leadership role with a minimum of 6 years of team leadership experience
  • Proven track record of building and growing revenue
  • Inspiring team leader who is collaborative, energized, and excited about the team’s growth and success
  • Ability to navigate and collaborate a complex internal ecosystem
  • Experience managing P&L; driving organic and incremental growth, profitably
  • Maintain A+ client relationships with complex global companies and brands across industries, including CPG, corporate reputation and healthcare
  • Demonstrated track record of developing and executing successful social media marketing and communications programs; paid, organic, SEO/SEM activation; analytic benchmarks
  • Unmatched energy and competitive spirit &a tireless desire to win

\n#LI-KW1
Edelman is seeking a dynamic leader to drive digital transformation and growth for clients in Canada. This leader will oversee digital strategy, technology, and social storytelling, while also driving revenue growth and talent development. The role involves collaboration with practices and sectors, client advocacy, and thought leadership to ensure Edelman’s digital offerings stand out. The ideal candidate will be a collaborative, visionary leader with extensive digital expertise and a strong track record of revenue growth. Key responsibilities include developing digital strategy, driving growth and profitability, and leading innovative capabilities and revenue growth strategies. The qualifications include 12+ years of agency experience, team leadership experience, and a proven track record of revenue growth and client relationship management.
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Expected salary:

Job date: Thu, 06 Jun 2024 06:17:59 GMT

Daniel J. Edelman Holdings – EVP, Head of Strategy – Canada – Toronto, ON

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Company: Daniel J. Edelman Holdings

Location: Toronto, ON

Job description: Head of Strategy is the primary resource and accountable leader for driving strategic recommendations for clients, developing thought leadership, product development, and talent and career development for strategy staff. Works with Global Chief Strategy Officer and market leaders to manage and develop specialty headcount and ask for investment where appropriate.The world is in the middle of major tectonic shifts, our industry needs reinvention, and our clients are looking for innovation and growth using new platforms and new approaches.Edelman is a leader helping clients reimagine how they can earn trust.You have the desire to change the industry one client at a time, the emotional intelligence to help to map the future of what brands can do and a grasp of the fundamentals to appreciate that a lot of this has been done before.Your job is to find the balance between audience insight, new data tools and resources, creative ideation and client consulting to find a new path for companies and brands in a volatile, uncertain and ambiguous world.But it’s not all on you. We also need you to also be a good leader to strategists throughout the region, a guide for internal partners across sectors and practices and a true partner for our clients, the top brands around the world. \nJob Requirements

  • Deep knowledge, experience and consulting expertise in Strategy
  • BS/BA in a related discipline or equivalent combination of education and experience; MBA or equivalent ideal
  • Proven track record working inside of businesses that are creatively / interest in facilitating work that land in culture and ability to make amazing interesting things happen for brands and/or businesses
  • A professional history of working in innovative and interesting corners of advertising, media, PR and/or ‘digital’ helping brands create brand building ideas that land in culture and garner attention and media coverage across various platforms and channels, buzz and brand engagement.
  • The ideal candidate will have built teams and created partnerships across silos that have created relevant, distinctive and effective work. Ideally be able to show a range of work from the traditional to the innovative to the surprising. Emotional intelligence and organizational intelligence for people and companies is key, with a set of experiences applying that thinking on key businesses and across different sectors.

Preferred Knowledge and Skills

  • 15+ years of relevant experience in field related to advertising agency, branding agency, consultancies, or client-side marketing experience preferred.
  • Exceptional record of leadership, strategy development and expertise in client management as well as expertise in a singular communications discipline
  • Experienced in effectively influencing, managing and developing large diverse teams
  • Proven ability to acquire as well as grow business, and advance internal initiatives
  • Ability to effectively prioritize and solve complex business problems while making decisions with entrepreneurial mindset
  • Demonstrated experience leading the strategy side of large ($1M+) accounts
  • Exceptional leadership and management skills and superb oral and written communication, with seasoned presentation and influencing skills
  • Excellent interpersonal skills with the ability to motivate and persuade staff, peers and clients
  • Collaborative leader who is results oriented, proactive and has a strong work ethic
  • Proven track record of being recognized for leading effective work (Effie’s, Cannes Lions effectiveness awards, IPA)

Key Responsibilities

  • Doing the work: Insights and strategy
  • Guides clients and teams to achieve business objectives with strategically lead creative ideas that yield measurable business results
  • Provides strategy, vision and continuous improvement to advance relationships with key clients
  • Engages with key clients in priority markets
  • Supports business development for large and complex client work
  • Own the analysis of the “5 C’s”:
  • Lead analysis of culture, consumer, competitive, corporate, and communication areas for given projects.
  • Oversee secondary research (provide direction to gather, distill and summarize insights; lead when necessary).
  • Oversee data analysis (from quant-based databases, like MRI)
  • Write the story, pulling together the strands of research and insight into a story that is compelling and inspirational (or be able to guide your team there, as appropriate)
  • Primary research involvement:
  • Partner with DXI to develop all primary research initiatives, ensuring methodology matches research objectives. Push to include more primary research, when necessary.
  • Oversee relationship between agency and research department or vendor, when appropriate, often in partnership with DXI
  • Push for new and creative methodologies.
  • Leading the team: Education and mentorship & management
  • Oversee operational responsibilities and drive revenue growth existing capabilities or innovative client solutions
  • Continually maps talent and manages succession planning to ensure continuity of bench strength
  • Champions diversity; meets external candidates in priority markets
  • Leads growth in collaboration, range and strength of specialty pool
  • Maps client portfolio to identify whitespace
  • Oversee hiring, performance management, terminations, promotions and casting of Strategists for the region
  • Responsible for driving workforce management decisions such as hiring, exiting, promotion decisions in a collaborative process with client leaders and, in FY21, P&L owners.
  • Client and internal partner partnership
  • Client whispering
  • Guides clients and teams to achieve business objectives with strategically led creative ideas that yield measurable business results
  • Provides strategy, vision, and continuous improvement to advance relationships with key clients.
  • Engages with key clients in priority markets.
  • Know how cultural trends affect a category/brand and consult clients on them.

Measures of Success

  • Specific/numeric goals will be shared directly by manager
  • Work with financial leadership to oversee served revenue for work delivered by specialty pool staff
  • Strategic growth of the specialty pool
  • Driven revenue for business development efforts
  • Quality, innovation and consistency of specialty offers
  • Strategic/target pitches won
  • Embedded in our culture and values, always working in an inclusive and collaborative way
  • Focus on employee experience: how we achieve is as important as what we achieve
  • Talent Development and Retention
  • Positively impact society across the four pillars of citizenship

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The Head of Strategy is responsible for driving strategic recommendations for clients, developing thought leadership, and talent development. The role involves working with the Global Chief Strategy Officer to manage specialty headcount and seek investment opportunities. The ideal candidate should have deep knowledge and experience in strategy, a track record of working in innovative industries, and proven leadership skills. Key responsibilities include providing insights and strategy, mentoring and managing staff, and building client relationships. Success is measured by revenue growth, client satisfaction, and talent development. The role requires a collaborative and inclusive approach to work.
Customer Service Representative

We are seeking a friendly and professional Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Utilize customer service software to document interactions and track issues
– Provide customers with product and service information
– Process orders, returns, and exchanges
– Resolve customer complaints and issues in a timely and professional manner
– Identify and escalate priority issues
– Maintain a positive attitude and ensure customer satisfaction

Requirements:
– High school diploma or equivalent
– Previous customer service experience preferred
– Strong communication skills
– Ability to multitask and prioritize effectively
– Computer proficiency and experience with customer service software
– Ability to remain calm and composed under pressure
– Team player with a strong work ethic

If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team and make a positive impact on our customers’ experience.

Expected salary:

Job date: Thu, 30 May 2024 22:17:47 GMT

EVP, Project Delivery

Job title: EVP, Project Delivery

Company: Critical Mass

Job description: about a client’s brand, business, and customer. The digital experiences we create improve the lives of customers-and you know… you. Most importantly, you have a passion for digital project delivery and want to work with globally admired brands to improve customer…

Expected salary:

Location: Toronto, ON

Job date: Sun, 30 Oct 2022 01:10:20 GMT

Apply for the job now!