Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.

We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.

To learn more about our vaccination policy, follow this link: https://bit.ly/2X4TOOk

Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://bit.ly/3ngVrne

About You:

You are a natural problem solver and engaging Social Media agent. You are responsible for brand reputation management and providing an exceptional customer experience on every interaction. Experienced in anticipating client needs during all stages of travel, from trip planning, to their return home, the Social Media agent can multi-task, prioritize, and communicate for a seamless online experience. You work towards a high online community standard of excellence.

What You’ll Do:

• Demonstrate rapid response and company emphasis on quality customer care, transparency and authenticity to a large, public audience through the use of multiple social media tools
• Identifying trends and potential crises, liaising with various departments to respond with urgency to protect the brand’s reputation as situations arise
• Focusing on providing exceptional service for every aspect of the customer experience
• Assigning inquiries to other areas of the Sunwing Travel Group and following up to ensure that they are received and responded to
• Seeking out sales opportunities, and convert them into bookings through tracking and follow-up communications
• Responding to customer emails with empathy and accuracy through the Sunwing “Contact Us” inbox
• Handle the recovery process for a service failure, in pursuit of the higher goal of prevention
• Preserve the relationship between the business and our travel partners, to the best of their ability
• Share feedback and suggestions from the online community to the management team to drive positive change
• Other duties as assigned

What You’ll Need:

• Exceptional customer service & sales skills
• Travel and Tourism education or employment, or social media customer service background an asset
• TICO Certification a requirement
• High level knowledge of TTS, Sprout Social, or Zendesk an asset
• Customer Experience driven, results oriented achiever
• Self- motivated team player with the ability to multi-task in a fast paced environment
• Excellent written communication skills with a demonstrated ability to write clearly, succinctly and in a manner that appeals to a wide audience
• Flexible work schedule with the ability to work evenings and weekends

What You’ll Be A Part Of:

• Remote Work Opportunities
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel-loving team!
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email mmarcus@sunwing.ca or call 416 859 2973.