Manager-Products & Services: Commercial Enablement – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $102000 – 152000 per year

Job date: Sat, 05 Jul 2025 03:08:47 GMT

Job description: DescriptionBe a part of a transformational journey with innovative talent and leading edge technologies.Who is TELUS Health?TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuous innovation to make healthcare more accessible and deliver improved health experiences for everyone.TELUS Health – Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our team and what we’ll accomplish togetherThe Manager, Products & Services will lead a high-impact, cross-functional team responsible for the strategy, commercialization, and digital web enablement of TELUS Health’s comprehensive portfolio of health services. This includes occupational health, preventive health, year-round longitudinal care memberships, and other innovative wellness programs.This role blends strategic leadership with operational execution to ensure our products and services are effectively positioned, competitively priced, sales-enabled, and digitally optimized to deliver superior health outcomes and outstanding patient experiences.You will oversee product marketing, pricing and commercial enablement, digital web platform development, and patient experience initiatives-aligning these functions to accelerate growth, foster innovation, and maintain TELUS Health’s competitive edge.What you’ll doLeadership & Team Development

  • Lead, mentor, and grow a multidisciplinary team including product marketing managers, pricing analyst, and a website developer
  • Create a culture of collaboration, innovation, accountability, and continuous learning across all team members
  • Define team objectives, KPIs, and success metrics that align with TELUS Health’s strategic goals

Strategic Product & Services Management

  • Own the end-to-end go-to-market strategies for a broad suite of health services including:
  • Occupational Health (OH) services and programs
  • Preventive Health assessments and screening programs
  • Year-round care memberships and longitudinal health programs
  • Wellness and lifestyle management offerings
  • Develop clear, benefit-driven positioning and messaging tailored to diverse buyer personas (HR leaders, executives, health & safety professionals, plan sponsors, and patients)
  • Collaborate closely with Product, Marketing, Sales, Finance, and Operations teams to ensure successful service launches and sustainable growth
  • Manage product lifecycle, including continuous refinement based on market feedback and emerging healthcare trends

Pricing Strategy & Commercial Enablement

  • Lead, development and manage governance of pricing models, bundles, and regional variations across the portfolio to maximize competitiveness and profitability
  • Maintain and update comprehensive sales playbooks with tools, objection handling, ROI messaging, and pricing guidance
  • Drive sales enablement programs including training sessions, resource development, and regular refreshers to ensure sales teams are confident and equipped
  • Respond rapidly to pricing and RFP requests, upholding a high standard of accuracy and SLA adherence

Digital, Web & Patient Experience Leadership

  • Oversee the development, maintenance, and enhancement of TELUS Health’s digital web platforms, ensuring they provide seamless, accessible, and secure patient and client experiences.
  • Lead digital patient engagement initiatives including the design, deployment, and analysis of patient surveys and feedback tools to capture actionable insights.
  • Partner with UX, IT, and Marketing teams to optimize digital journeys, improve user satisfaction, and integrate patient feedback into continuous service improvements.

Market Intelligence & Continuous Improvement

  • Implement and lead regular sales feedback loops and market scans to gather insights on buyer needs, competitor activity, and emerging trends
  • Use data-driven insights to inform product evolution, marketing strategies, and pricing adjustments
  • Collaborate with analytics teams to track performance metrics, measure commercial impact, and identify growth opportunities

Stakeholder Engagement & Communication

  • Act as a key liaison between internal teams and external partners, communicating vision, progress, challenges, and opportunities clearly and effectively
  • Present business cases, updates, and strategic recommendations to senior leadership and cross-functional stakeholders

QualificationsWhat you bring

  • 8+ years of progressive leadership experience in product management, product marketing, commercial enablement, or digital health-preferably within healthcare, benefits, SaaS, or service-based industries
  • Proven track record leading cross-functional teams delivering integrated health services or complex B2B solutions
  • Deep expertise in go-to-market strategy, pricing governance, sales enablement, and digital product delivery
  • Strong strategic thinker with excellent problem-solving skills and bias for data-driven decision making
  • Experience managing digital platforms and patient engagement tools, including website development and survey management
  • Exceptional communication and interpersonal skills with demonstrated ability to influence stakeholders at all levels
  • Bachelor’s degree in Business, Marketing, Healthcare Administration, Computer Science, or related field; MBA or advanced degree preferred

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.#LI-RemoteSalary Range: $102,000-$152,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary of TELUS Health Position – Manager, Products & Services

Company Overview:
TELUS Health aims to empower individuals to lead healthier lives by leveraging innovative technology. The organization consists of a network of 14 medical centers focused on delivering personalized care and improving health experiences through accessible services in various health domains.

Role Overview:
The Manager, Products & Services leads a cross-functional team that oversees strategy, commercialization, and digital enablement for TELUS Health’s health services portfolio. Responsibilities include:

  • Leadership & Team Development: Mentor a multidisciplinary team focused on creating a collaborative and accountable culture while aligning team objectives with strategic goals.

  • Product & Services Management: Own go-to-market strategies for health services, develop targeted messaging for diverse audiences, and ensure successful service launches.

  • Pricing Strategy: Enhance pricing models and sales enablement resources while maintaining accurate pricing practices.

  • Digital & Patient Experience: Oversee the development of digital platforms to ensure an optimal user experience, driving patient engagement through effective tools.

  • Market Intelligence: Lead efforts to gather insights on market trends and buyer needs, enabling data-driven product evolution and marketing strategies.

  • Stakeholder Engagement: Act as a liaison between teams and external partners, regularly updating stakeholders on strategic progress.

Qualifications:
Candidates should have 8+ years in product management or related fields with proven leadership abilities, strong strategic thinking, and expertise in digital health services. A bachelor’s degree is required, with an MBA preferred.

Compensation & Company Culture:
The salary ranges from $102,000 to $152,000, plus performance bonuses and benefits. TELUS Health promotes a diverse, inclusive workplace focused on innovation and personal development, valuing each team member’s contributions.

Additional Notes:
Candidates must be fully vaccinated for COVID-19. TELUS Health is committed to fair employment practices and offers accommodations for applicants with disabilities within the recruitment process.