Company: Nigel Frank International
Location: Toronto, ON
Expected salary:
Job date: Sat, 19 Apr 2025 22:31:30 GMT
Job description: Position OverviewA market-leading, award-winning organization in the Greater Toronto Area is seeking a Senior Dynamics CRM Manager to lead their newly implemented Dynamics CE platform. With ongoing improvement projects underway, this is an excellent opportunity to drive strategic direction and make a significant impact.Key Responsibilities
- Lead and manage a team of 5 (Solution Analysts, Data Analyst and Support specialists)
- Provide technical oversight for Dynamics CE platform across Sales, Marketing, and Customer Service modules
- Develop and execute the CRM roadmap aligned with business objectives
- Manage stakeholder relationships and drive change management initiatives
- Translate business requirements into CRM solutions and clearly communicate system capabilities
- Direct integration projects and identify opportunities for platform enhancements
- Ensure data integrity, security, and compliance
Qualifications
- Strong experience with Microsoft Dynamics 365 CE/CRM across Sales, Marketing, and Customer Service modules
- Proven experience leading full lifecycle CRM implementations
- Team leadership experience, particularly in stabilizing teams through periods of change
- Excellent stakeholder management and communication skills
- Experience managing integrations between Dynamics and other enterprise systems
- Knowledge of requirements gathering and solution design for CRM environments
- Experience with Power Platform is desirable
Company Benefits
- Opportunity to lead a critical digital transformation initiative
- Work with current Microsoft technologies in a progressive environment
- Competitive compensation package
- Career growth opportunities in a stable organization
This role offers the right candidate a chance to shape the future of a robust Dynamics CRM environment while developing their leadership skills and technical expertise.
A senior Dynamics CRM Manager is being sought by a market-leading organization in the Greater Toronto Area to lead their Dynamics CE platform. Responsibilities include managing a team, providing technical oversight, developing and executing the CRM roadmap, managing stakeholder relationships, and ensuring data integrity. Qualified candidates should have experience with Microsoft Dynamics 365 CE/CRM, team leadership, stakeholder management, and CRM solution design. The position offers the opportunity to lead a critical digital transformation initiative, work with Microsoft technologies, competitive compensation, and career growth opportunities.
