About BlackSquare

BlackSquare is the global digital experience leader in the alcohol beverage space. We provide direct to consumer turnkey marketing, operations, logistics, and distribution technology-enabled managed services, as well as ecommerce software as a service (SaaS) and data analytics. We are a relentlessly resourceful group of people. Everyone in the company has the freedom to work independently, to solve problems and to get things done for our clients. It’s that entrepreneurial attitude that underpins everything we do together.

The Role

The Content Writer will be responsible for:

• Gaining a deep understanding of our end users with the intent of using your knowledge to plan, write, edit, test, and improve content across BlackSquare’s platforms
• Identifying, developing, and maintaining a unique, consistent tone-of-voice for our brand and our clients’ brands across all media
• Collaborating with designers, product managers, account managers, and marketers to serve our diverse group of clients and users
• Being a practice leader, advocating for the importance of content at BlackSquare and with our clients
• Completing content strategy and writing for various web experiences in the direct to consumer alcohol space around the world
• Planning and writing of technical documentation for our products and processes
• Creating documentation and templates to support the full Business Development lifecycle, from prospecting to initiation of work
• Working alongside the Business Development team to ensure materials follow BlackSquare’s standards for tone and style.

What you bring:

• Minimum 3 years’ experience in content design, digital copywriting, or content strategy, preferably with a focus on eCommerce
• The ability to convey complexity simply
• An understanding of the importance of data-driven decision-making with knowledge of performance metrics
• An understanding of information architecture, effective hierarchies, and the interplay between visual design and language
• An understanding of writing for search engine optimization
• A great presentation style, teamwork, and communication skills are a must
• A genuine excitement for solving customer problems and a strong sense of empathy with the customer
• Understanding of UX and design best practices and how they impact digital customer experience
• Excellent stakeholder management skills with the ability to work across multiple projects, define and prioritize initiatives, align on goals, and deliverables
• Capable of interacting with partners and other external parties in a professional and polished manner
• Experience with various tools: Jira, Google Analytics, etc.

Our Commitment

BlackSquare is committed to building an environment that values diversity, equality and inclusion. Our belief is that we are a place of belonging that recognizes and respects our diversity and provides platforms to learn from each other. We ensure equal opportunity for all applicants and encourage people of all visible minorities and racialized people, including Indigenous applicants, and those of any religion, sex, age, disability, sexual orientation, gender identity or expression to apply.

If you are interested please submit your resume and cover letter. Thank you!