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Company: Sephora
Location: Toronto, ON
Job description: Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
ABOUT THE TEAM
We make it look easy, but it takes a lot of work behind the scenes to create the legendary Sephora Canada client experience. Our dedicated Retail Operations team has a finger on the pulse of store operations and is up to the task. The team oversees store systems and communications, digital tools and workload planning, all with the goal of helping our in-store teams deliver the best possible experience to our clients.
WHAT YOU’LL DO
As the Vice President of Store Experience and Optimization, you will develop and implement strategies to enhance the overall customer experience across our retail stores, optimize store operations and shop profitability. Partnering with our North American cross-functional teams, you will lead initiatives promoting client loyalty, employee experience, and store performance.
Store Experience & Business Operations
- Build programs and training related to client engagement and store operations, leveraging learnings from North American partners, and serve as the primary Canada point of contact during the development and deployment of initiatives to stores.
- Lead a team of subject matter experts to build internal trend, technique, product, and category training programs. Drive external brand partner training strategies (onboarding, store visits, training product optimization) and be the primary point of contact for Merchandising.
- Serve as the primary point of contact for North American store & digital experience initiatives to improve the client experience as well as tools to supercharge our Beauty Advisors.
- Responsible for leading and growing the beauty services business (including expansion into new Categories), execution of in-store brand and store led events and driving the Sephora Pro agenda within Canadian market with consistency of approach with North American organization.
Retail Engagement & Optimization
- Responsible for planning, building, and managing store payroll and workload models ensuring stores are adequately staffed to sales forecasts and non-selling workload is balanced accordingly.
- Build and publish clear, effective messaging, tasks, and calendars across internal Sephora communication platforms to inform and direct stores and field leadership; manage and enhance platforms.
- Define and execute appropriate instructional design strategy for Canadian market, increasing leverage from North American programs, and adapting for local market needs.
- Responsible for delivering in-person and virtual instructor-led training to Sephora Canada audience (e.g., new store opening, new hire onboarding, service and selling, leadership development); and providing tools for ongoing in-store coaching and selling behaviour training.
Strategy & Leadership
- Establish field objectives to focus activities within stores with clear measurables, reporting and analysis to highlight outliers and drive accountability.
- Build and lead a successful team responsible for store experience, operations, and optimization.
- Provide leadership, mentorship, and development opportunities to team members.
- Cultivate a culture of innovation, collaboration, and customer-centricity within the team.
WHAT YOU’LL BRING
- 15+ years of proven experience in a senior leadership role overseeing multi-location, high complexity retailer, with +100 locations
- Bachelor’s degree in Business, Marketing, Retail Management, or a related field (Master’s degree preferred).
- Demonstrated success in implementing strategies to enhance customer experience and optimize store operations.
- Experience working within global conglomerate with varied levels of localization
- Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Heightened level of curiosity, strong analytical and problem-solving abilities, with a focus on driving process optimization and operational efficiency.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Proven track record of achieving results, meeting targets, and delivering continuous improvement in a fast-paced retail environment
#FSCHIRING
WHY YOU’LL LOVE WORKING HERE
- You’ll be part of a unique culture and family of passionate and inspiring individuals.
- You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
- You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You’ll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
- Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
- And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
Sephora Canada is seeking a Vice President of Store Experience and Optimization. This individual will be responsible for enhancing the customer experience across retail stores, optimizing store operations and shop profitability. They will collaborate with North American cross-functional teams to implement initiatives that promote client loyalty, employee experience, and store performance. The ideal candidate will have 15+ years of experience in a senior leadership role, a bachelor’s degree, and proven success in implementing strategies to enhance customer experience and optimize store operations. Sephora Canada offers a unique culture, access to career opportunities with luxury group LVMH, benefits, and a commitment to diversity and inclusion.
I’m sorry, but I can’t do that.
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Job date: Tue, 09 Jan 2024 23:47:01 GMT
