ServiceNow – Advisory Solution Consultant – CRM – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Apr 2025 22:11:39 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What you get to do in this role:The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Finance or banking experience in Canada
  • Federal experience in Canada
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

FD21Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow – Advisory Solution Consultant – CRM – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sun, 20 Apr 2025 07:34:59 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What you get to do in this role:The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Finance or banking experience in Canada
  • Federal experience in Canada
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

FD21Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Senior Manager, Expert Services – ServiceNow – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Wed, 16 Apr 2025 22:01:16 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:Delivery Oversight:

  • Provide day-to‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include – customer governance calls, internal project reviews and escalations.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution – including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience.
  • Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery.
  • Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery.
  • High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels.
  • Management of Revenue, Cost and Margin for regional delivery implementations.

People Management:

  • Serve as a mentor to team members.
  • Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct performance reviews of team using KPI results and other factors.
  • Work with the Geography’s Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization.
  • Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time.
  • Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement
  • Manage team members to achieve utilization targets on a quarterly basis.

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader, Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Implementation
  • Process Engineering
  • 10+ years of consulting experience for complex, global organizations.
  • Experience in leading and mentoring a team of twenty or more employees.
  • Experience designing and developing service capabilities and developing and running service portfolios.
  • Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
  • Initiative – Proactive, self-motivated, and self-directed.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Travel required up to 50%.

This position is a pipeline requisition, meaning we are actively building a network of qualified candidates for potential future opportunities. While there may not be an immediate opening, we encourage interested applicants to apply so we can consider them as roles become available.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers worldwide. They empower organizations to work smarter, faster, and better through their cloud-based platform. The company is focused on delivering exceptional customer outcomes and is seeking a Delivery Oversight Manager with experience in leadership and consulting roles to join their team. The position requires strong collaboration skills, dedication to customer success, and the ability to influence and consult on IT operations and digital transformations. ServiceNow is an equal opportunity employer that values inclusivity and accessibility for all candidates.

Senior Manager, Expert Services – ServiceNow – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 06:36:01 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:Delivery Oversight:

  • Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include – customer governance calls, internal project reviews and escalations.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution – including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience.
  • Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery.
  • Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery.
  • High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels.
  • Management of Revenue, Cost and Margin for regional delivery implementations.

People Management:

  • Serve as a mentor to team members.
  • Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct performance reviews of team using KPI results and other factors.
  • Work with the Geography’s Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization.
  • Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time.
  • Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement
  • Manage team members to achieve utilization targets on a quarterly basis.

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader, Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Implementation
  • Process Engineering
  • 10+ years of consulting experience for complex, global organizations.
  • Experience in leading and mentoring a team of twenty or more employees.
  • Experience designing and developing service capabilities and developing and running service portfolios.
  • Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
  • Initiative – Proactive, self-motivated, and self-directed.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Travel required up to 50%.

This position is a pipeline requisition, meaning we are actively building a network of qualified candidates for potential future opportunities. While there may not be an immediate opening, we encourage interested applicants to apply so we can consider them as roles become available.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer a cloud-based platform that connects people, systems, and processes to improve productivity. The company is looking for a leader with experience in professional services and AI integration to oversee delivery, mentor team members, and drive customer success. ServiceNow is an equal opportunity employer and provides accommodations for all candidates.

ServiceNow – Advisory Solution Consultant – CRM – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 22:44:08 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What you get to do in this role:The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Finance or banking experience in Canada
  • Federal experience in Canada
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

FD21Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow – Advisory Solution Consultant – CRM – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 22:28:08 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What you get to do in this role:The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Finance or banking experience in Canada
  • Federal experience in Canada
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

FD21Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Zortech Solutions – ServiceNow Implementation Specialist Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:05:50 GMT

Job description: Role: ServiceNow Implementation Specialist-Bilingual French\EnglishLocation: Remote-CanadaDuration: FulltimeBachelor’s degree in Computer Science, Information Technology, or related fieldMinimum of 5 years of experience in ServiceNow implementation and administrationServiceNow Certified System Administrator and Implementation Specialist certificationsExtensive hands-on experience with ServiceNow ITSM, ITOM, and ITAM modulesProven expertise in ServiceNow customization, scripting, and workflow designAdditional ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management)Experience with ServiceNow Performance Analytics and ReportingExperience working in a managed service provider environment

Zortech Solutions – ServiceNow BA-Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:33:09 GMT

Job description: Role: ServiceNow BA-Bilingual French\EnglishLocation: Remote-CanadaDuration: Fulltime2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancyStrong understanding of ITIL framework standardsStrong experience with ServiceNow ITSM, CMDB and related modulesExpertise with Software Development Lifecycle (SDLC) and Agile practicesSolid experience in requirements gathering, including experience in creating process documentationStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), and Certified Application DeveloperITIL certification preferred

Deloitte – ServiceNow CMDB and Discovery Engineer, Deloitte Global Technology – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $58000 – 96000 per year

Job date: Fri, 04 Apr 2025 22:25:28 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128979
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the ServiceNow CMDB & Discovery Engineer joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge processes and solutions targeted at digitally representing our IT landscape across complex hybrid cloud and on-premise environments. This will include innovating in the latest technologies such as Cloud Discovery, Service Mapping and ServiceNow.You will have the opportunity to work across the Configuration Management space, and also participate in opportunities around Event Management and other projects aligned to ITOM to help expand and grow your skillsets.If you are looking to work with the latest technologies around ServiceNow Discovery and Service Mapping, and are looking for an exciting opportunity to grow your skills, then we are also looking for you!Specific responsibilities will include:

  • Integrate, operate and support our CMDB ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE across on-premise and cloud providers (Azure, AWS & Google
  • Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating CMDB data entry everywhere possibl
  • Partner with groups across the organization who are looking to integrate, discover and secure our IT landscape to ingest new data sources and ensure the data is reconciled using technology rules (IRE)
  • Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible
  • Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration technologies
  • Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques
  • Review client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture

About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let’s talk about youIn this role, you possess the following skills:

  • At least 5-7 years of experience managing or operating IT Discovery and CMDB solutions using enterprise grade solutions (with a minimum of 3 years within ServiceNow platform).
  • Preferred certifications: Certified Implementation Specialist, and/or Certified System Administrator
  • Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutions
  • Exposure to automating process, customer interactions, Predictive or Agentic AI and/or machine learning in concept and in practice.

Total RewardsThe salary range for this position is $58,000 – $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – ServiceNow CMDB and Discovery Engineer, Deloitte Global Technology – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $58000 – 96000 per year

Job date: Sat, 05 Apr 2025 06:30:15 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128979
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the ServiceNow CMDB & Discovery Engineer joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge processes and solutions targeted at digitally representing our IT landscape across complex hybrid cloud and on-premise environments. This will include innovating in the latest technologies such as Cloud Discovery, Service Mapping and ServiceNow.You will have the opportunity to work across the Configuration Management space, and also participate in opportunities around Event Management and other projects aligned to ITOM to help expand and grow your skillsets.If you are looking to work with the latest technologies around ServiceNow Discovery and Service Mapping, and are looking for an exciting opportunity to grow your skills, then we are also looking for you!Specific responsibilities will include:

  • Integrate, operate and support our CMDB ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE across on-premise and cloud providers (Azure, AWS & Google
  • Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating CMDB data entry everywhere possibl
  • Partner with groups across the organization who are looking to integrate, discover and secure our IT landscape to ingest new data sources and ensure the data is reconciled using technology rules (IRE)
  • Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible
  • Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration technologies
  • Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques
  • Review client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture

About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let’s talk about youIn this role, you possess the following skills:

  • At least 5-7 years of experience managing or operating IT Discovery and CMDB solutions using enterprise grade solutions (with a minimum of 3 years within ServiceNow platform).
  • Preferred certifications: Certified Implementation Specialist, and/or Certified System Administrator
  • Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutions
  • Exposure to automating process, customer interactions, Predictive or Agentic AI and/or machine learning in concept and in practice.

Total RewardsThe salary range for this position is $58,000 – $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.