Senior Manager, Expert Services – Financial Services (Banking or Wealth or Insurance) – ServiceNow – Orlando, FL

Company: ServiceNow

Location: Orlando, FL

Expected salary:

Job date: Sun, 05 Oct 2025 00:17:36 GMT

Job description:

Job Title: IT Operations and Digital Transformation Specialist

Job Description:

We are seeking a dynamic and experienced IT Operations and Digital Transformation Specialist to join our team. This role focuses on successfully driving digital initiatives and optimizing IT operations to support our organization’s growth and efficiency.

Key Responsibilities:

  • Collaborate with service channel organizations, ensuring seamless integration across Management, Product Development, Product Marketing, Training, Sales, Presales, and Enablement teams.
  • Lead and implement digital transformation projects, leveraging technology to enhance service delivery and operational efficiency.
  • Develop and execute strategies for improving IT operations, focusing on innovative solutions and best practices.
  • Communicate effectively with diverse stakeholders, translating technical concepts for non-technical audiences and fostering a culture of collaboration and innovation.
  • Provide training and support to team members, enhancing their capabilities in IT operations and digital tools.

Qualifications:

  • Proven experience in IT operations, digital transformation, or related fields.
  • Strong background collaborating with cross-functional teams in various service channels.
  • Excellent oral and listening skills, with the ability to influence and engage stakeholders at all levels.
  • Demonstrated expertise in project management and an understanding of product development cycles.
  • Passion for continuous learning and an adaptable mindset toward new technologies.

Join us in our mission to transform our IT operations and drive digital excellence across the organization. If you are a proactive and innovative professional with a track record of success in IT and digital initiatives, we want to hear from you!

Senior Manager, Expert Services – Financial Services (Banking or Wealth or Insurance) – ServiceNow – Orlando, FL

Company: ServiceNow

Location: Orlando, FL

Expected salary:

Job date: Sun, 05 Oct 2025 22:02:54 GMT

Job description:

Job Title: IT Operations & Digital Transformation Specialist

Job Description:

We are seeking a dynamic and experienced IT Operations and Digital Transformations Specialist to join our team. In this role, you will leverage your expertise in IT operations and digital strategies to drive impactful change within our organization. You will collaborate with various service channel organizations, including Management, Product Development, Product Marketing, Training, Sales, Presales, and Enablement teams.

Key Responsibilities:

  • Lead and manage IT operations initiatives, focusing on digital transformation efforts.
  • Collaborate with cross-functional teams to enhance service delivery and operational efficiency.
  • Develop and implement strategies to optimize product development and marketing processes.
  • Provide training and support to teams, ensuring a smooth transition during digital transformation projects.
  • Engage with stakeholders to gather requirements and assess the impact of changes on existing processes.
  • Facilitate effective communication among teams through strong oral and listening skills.

Qualifications:

  • Proven experience in IT operations and digital transformation projects.
  • Strong background working with service channel organizations and cross-functional teams.
  • Excellent oral and written communication skills, with a keen ability to listen and respond effectively.
  • Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

What We Offer:

  • Opportunity to be part of a forward-thinking organization committed to innovation.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

If you’re passionate about driving IT operations and spearheading digital transformations, we invite you to apply and be a part of our journey toward excellence.

ServiceNow Project Manager – Fujitsu – Vancouver, BC

Company: Fujitsu

Location: Vancouver, BC

Job description: Job Description: Role and Accountabilities: This opportunity will suit a motivated Project Manager… the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post…

Job Description Summary:

The role is for a motivated Project Manager responsible for overseeing the entire lifecycle of a ServiceNow implementation project. This includes initial planning and design, deployment, and post-deployment support. The position requires strong project management skills to ensure successful completion of the project.

I’m unable to access external websites, including the one you provided. However, if you can share the details of the job description here, I’d be happy to help you summarize or refine it!

Expected salary:

Job date: Wed, 01 Oct 2025 07:52:45 GMT

Senior Manager, Expert Services – Financial Services (Banking or Wealth or Insurance) – ServiceNow – Orlando, FL

Company: ServiceNow

Location: Orlando, FL

Expected salary:

Job date: Sun, 05 Oct 2025 03:10:12 GMT

Job description:

Job Description: IT Operations and Digital Transformation Specialist

Position Overview:
We are seeking a skilled IT Operations and Digital Transformation Specialist to drive impactful initiatives across our service channel organizations. This role requires a unique blend of technical expertise and strong interpersonal skills, enabling successful collaboration with various teams, including Management, Product Development, Product Marketing, Training, Sales, Presales, and Enablement.

Key Responsibilities:

  • Lead and manage IT operations to enhance service delivery and optimize workflows in support of digital transformation projects.
  • Collaborate effectively with cross-functional teams to align IT strategies with business objectives and enhance product offerings.
  • Develop and execute digital transformation initiatives that improve efficiency and elevate customer experience.
  • Facilitate training sessions to empower teams with the knowledge and skills necessary for successful technology adoption.
  • Utilize excellent oral and listening skills to communicate effectively with stakeholders at all levels and gather valuable insights.
  • Support product development and marketing efforts by providing technical guidance and ensuring alignment between IT capabilities and market needs.
  • Assist in presales activities by clearly articulating technological solutions and their benefits to prospective clients.

Qualifications:

  • Proven experience in IT operations and a strong background in digital transformation processes.
  • Experience working with service channel organizations and a demonstrated ability to collaborate across management, product teams, and sales environments.
  • Excellent oral and written communication skills, with a strong emphasis on active listening; ability to translate complex technical concepts into understandable terms.
  • Strong analytical skills and problem-solving abilities, with a focus on delivering results in a dynamic environment.
  • Ability to foster relationships and work effectively in a team-oriented, collaborative environment.

What We Offer:

  • A dynamic work environment with opportunities for professional growth and development.
  • Collaborative culture that values innovation and team success.
  • Competitive salary and benefits package.

If you are passionate about IT operations and digital transformations and thrive on driving meaningful change within organizations, we encourage you to apply!

J.S. Held – ServiceNow Senior Manager – Toronto, ON

Company: J.S. Held

Location: Toronto, ON

Expected salary:

Job date: Fri, 12 Sep 2025 06:11:51 GMT

Job description: Company DescriptionAre you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.Job DescriptionThe ServiceNow Sr Manager is the strategic linchpin for all things ServiceNow within Infrastructure Engineering. Reporting directly to the VP, Head of Infrastructure Engineering, this role architects, develops, and implements scalable ServiceNow solutions (ITSM, HAM, SAM, HRSD) across the enterprise. The incumbent leads platform upgrades, integrations, and customizations, ensuring business alignment and operational efficiency. If ServiceNow were a symphony, this role is the conductor.You will be the primary point of contact for all ServiceNow initiatives and an expert in the full life cycle of ServiceNow services for our internal stakeholders, focusing on platform leadership, stakeholder engagement, and team development. You will also partner with the ServiceNow Platform & Automation group, business leaders, and other infrastructure teams to drive operational excellence, data integrity, and continuous improvement. This is a highly visible role that will be impactful to our organization!Job ResponsibilitiesPlatform leadership & Architecture

  • Serve as the technical authority for ServiceNow, guiding design and optimization of workflows, queues, and service catalogs.
  • Architect and implement ServiceNow solutions such as ITSM, HAM, SAM, and HRSD.
  • Lead platform upgrades, integrations, and customizations with minimal drama and maximum impact.

Stakeholder Collaboration & Requirements

  • Partner with stakeholders to translate business requirements into robust technical solutions.
  • Gather requirements and convert them into actionable technical designs.
  • Ensure high levels of stakeholder satisfaction and engagement.

Team Development & Mentorship

  • Mentor ServiceNow developers and administrators, raising the technical bar.
  • Build and develop a collaborative, high-performing ServiceNow team.

Operational Excellence

  • Manage multi-tenant and MSP environments, ensuring data integrity, compliance, and seamless integration with enterprise reporting tools.
  • Collaborate with the Data group to maintain and report on software, hardware, and licensing data.
  • Integrate ServiceNow data into the Operations Dashboard and Monitoring Solution for enhanced visibility and decision-making.

Documentation & Governance

  • Maintain comprehensive documentation for architecture, workflows, and configurations.
  • Ensure completeness, integrity, and compliance of software, hardware, and licensing data.

Results to Be Produced

  • Scalable, high-performing ServiceNow solutions supporting ITSM, HAM, SAM, and HRSD and other modules.
  • Streamlined workflows and service catalogs that drive operational efficiency.
  • Successful platform upgrades and integrations, with minimal disruption and maximum impact.
  • Comprehensive documentation for architecture, workflows, and configurations.
  • High levels of stakeholder satisfaction and engagement.
  • Accurate, compliant, and actionable data for decision-making.
  • A technically proficient, collaborative ServiceNow team.
  • Enhanced visibility of ServiceNow data in operational dashboards.

Qualifications

  • 5+ years of experience in ServiceNow architecture and development.
  • Proven expertise in ITSM, CMDB, HAM, SAM, and HRSD.
  • Strong understanding of ServiceNow scripting (JavaScript, Glide APIs).
  • Experience designing and managing HRSD workflows.
  • Deep knowledge of workflow automation, queue management, and approval chains.
  • Experience with MSP environments, domain separation, and delegated administration.
  • Familiarity with data governance and integration with enterprise reporting tools.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.
  • Excellent communication and stakeholder management skills.

Preferred Skills

  • Experience with Agile methodologies and DevOps practices.
  • Familiarity with integration tools (REST, SOAP, MID Server).
  • Ability to lead cross-functional teams and manage multiple projects.

Work Location(s)Remote options available (US-based, Canada-based or LatAm-based)Travel RequirementsApprox. 10%We welcome applications from individuals with disabilities. If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above, please email and include “Applicant Adjustment” within the subject line with your request and contact information.Some of the Benefits We Have IncludeJ.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

  • Our flexible work environment allows employees to work remotely when needed
  • Generous Annual Leave Policy
  • Comprehensive Medical Insurance

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.By submitting your application, you acknowledge that you have read the and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.Please explore what we’re all about atEEO and Job AccommodationsWe embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.#LI-DS1Additional InformationAll your information will be kept confidential according to EEO guidelines.