Sutherland – Customer Service Reps/Sports Specialists – OnSite – Windsor, ON

Company: Sutherland

Location: Windsor, ON

Expected salary:

Job date: Thu, 15 May 2025 22:21:39 GMT

Job description: Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested and excited about working in an office environment??Join Us Onsite in Windsor, ON!Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.Job Description:As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer’s digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

  • Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
  • Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
  • Effectively using all available technology tools and resources to resolve fan inquiries
  • Developing/maintaining a general knowledge of client’s products and services

What we offer:

  • Competitive hourly rates, paid training and PTO — be sure to ask about our Global Flexible Vacation Policy!
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

  • High school diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year of customer service experience
  • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
  • Efficient in website/digital navigation and interaction
  • Strong knowledge of and passion for sports
  • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote — environment
  • Proficient in Microsoft programs

Additional Information:IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Sutherland – Customer Service Reps/Sports Specialists – OnSite – Windsor, ON

Company: Sutherland

Location: Windsor, ON

Expected salary:

Job date: Thu, 15 May 2025 22:20:10 GMT

Job description: Company DescriptionDo you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested and excited about working in an office environment??Join Us Onsite in Windsor, ON!Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.Job DescriptionAs a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer’s digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

  • Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
  • Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
  • Effectively using all available technology tools and resources to resolve fan inquiries
  • Developing/maintaining a general knowledge of client’s products and services

What we offer:

  • Competitive hourly rates, paid training and PTO — be sure to ask about our Global Flexible Vacation Policy!
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

  • High school diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year of customer service experience
  • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
  • Efficient in website/digital navigation and interaction
  • Strong knowledge of and passion for sports
  • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote — environment
  • Proficient in Microsoft programs

Additional InformationIMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Sutherland – GTI Specialist – Onsite Windsor Canada – Windsor, ON

Company: Sutherland

Location: Windsor, ON

Expected salary:

Job date: Wed, 19 Mar 2025 23:55:34 GMT

Job description: Sutherland is seeking a reliable and detail-oriented person to join us Professional – GTI Specialist onsite at our Windsor, Canada location. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Professional – GTI Specialist in this role get to:Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devicesSupports the troubleshooting and maintenance of core infrastructure: Assists in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programsSupport of contact center employees: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experienceMaintains, analyzes, troubleshoots, and repairs desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Documents, maintains, repairs, upgrades or replaces hardware and software for laptop and desktop systems and Supports and troubleshoots user account information including rights, security, user groups, and email accountsAssists SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote supportWorks alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunitiesQualifications:Our most successful candidates will have:

  • Must be able to work onsite at out Windsor, Canada location
  • Must be able to work weekends
  • Must be in current role for at least 6 months and have no recent HR correctives on file
  • Computer science or related degree(s)
  • A+ certification
  • No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
  • Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
  • The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked

Additional Information:All your information will be kept confidential according to EEO guidelines.

Sutherland – GTI Specialist – Onsite Windsor Canada – Windsor, ON

Company: Sutherland

Location: Windsor, ON

Expected salary:

Job date: Wed, 19 Mar 2025 23:37:39 GMT

Job description: Company DescriptionSutherland is seeking a reliable and detail-oriented person to join us Professional – GTI Specialist onsite at our Windsor, Canada location. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionProfessional – GTI Specialist in this role get to:Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devicesSupports the troubleshooting and maintenance of core infrastructure: Assists in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programsSupport of contact center employees: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experienceMaintains, analyzes, troubleshoots, and repairs desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Documents, maintains, repairs, upgrades or replaces hardware and software for laptop and desktop systems and Supports and troubleshoots user account information including rights, security, user groups, and email accountsAssists SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote supportWorks alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunitiesQualificationsOur most successful candidates will have:

  • Must be able to work onsite at out Windsor, Canada location
  • Must be able to work weekends
  • Must be in current role for at least 6 months and have no recent HR correctives on file
  • Computer science or related degree(s)
  • A+ certification
  • No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
  • Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
  • The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked

Additional InformationAll your information will be kept confidential according to EEO guidelines.