Partner Marketing Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Feb 2025 23:34:35 GMT

Job description: At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Partner Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities by developing and executing comprehensive marketing strategies targeted towards SysAid’s existing and prospective channel partners and strategic business and technology alliances. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets. You will also engage and collaborate with our channel partners to effectively co-market our products, reach new customers, and drive global growth.You will collaborate closely with cross-functional teams within the organization including Channel & Alliances Sales, Product, and Product Marketing teams to create experiences and interactions that drive measurable revenue growth.What you’ll do

  • Strategy & Planning: Develop and implement a comprehensive partner marketing strategy for channel partners and strategic business alliances to drive awareness, pipeline, and revenue growth.
  • Campaign Execution: Develop and execute joint marketing programs, including demand generation, content marketing, webinars, events, and digital campaigns to support partner goals and reach mutual target audiences.
  • Partner Enablement: Create and distribute co-branded marketing materials, toolkits, and sales enablement resources to empower partners to effectively promote SysAid’s solutions.
  • Relationship Building: Collaborate closely with partners to understand their unique needs and ensure alignment on goals, strategies, and timelines. Foster strong, positive relationships to drive long-term partner success.
  • Performance Tracking: Monitor and report on the effectiveness of partner marketing initiatives, analyzing key performance metrics, and optimizing campaigns based on data-driven insights.
  • Cross-functional Collaboration: Work closely with product, sales, and marketing teams to ensure alignment and consistency in messaging, positioning, and partner engagement.
  • Bachelor’s degree in business, marketing, or a related field
  • Minimum of 3+ years experience in channel marketing, field marketing, or related B2B marketing roles in a global SaaS or tech company.
  • Strong analytical skills and mindset with the ability to analyze and leverage data to drive decision-making.
  • Experience with email marketing, marketing automation, events, and webinar programs.
  • Excellent verbal and written English communication skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in CRM tools. Advantage: SalesForce

SysAid is a high-growth SaaS company that is focused on using AI to help organizations and their employees thrive. They have over 4,000 customers in 140 countries and are looking to revolutionize the industry with their innovative platform. They are currently seeking a Partner Marketing Manager to drive revenue opportunities by developing marketing strategies for channel partners and alliances. The role will involve developing campaigns, creating marketing materials, building relationships with partners, tracking performance, and collaborating with various teams within the organization. The ideal candidate will have a bachelor’s degree in business or marketing, at least 3 years of experience in B2B marketing roles, strong analytical skills, and proficiency in CRM tools.

Director of Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Feb 2025 23:31:42 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Director of Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a growing SaaS company serving over 4,000 customers in 140 countries, with a focus on enhancing productivity. The Customer Revenue Team is seeking a Director of Small Business to drive net retention revenue through digital efforts. The ideal candidate will have experience in managing customer accounts in a SaaS environment and be able to scale revenue efforts using digital campaigns. Responsibilities include managing a team, developing customer engagement strategies, and working with Product and Marketing to improve the overall customer experience. Key success measures include net retention revenue, Net Promoter Score, and product adoption metrics.

Partner Marketing Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Thu, 23 Jan 2025 23:31:15 GMT

Job description: At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Partner Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities by developing and executing comprehensive marketing strategies targeted towards SysAid’s existing and prospective channel partners and strategic business and technology alliances. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets. You will also engage and collaborate with our channel partners to effectively co-market our products, reach new customers, and drive global growth.You will collaborate closely with cross-functional teams within the organization including Channel & Alliances Sales, Product, and Product Marketing teams to create experiences and interactions that drive measurable revenue growth.What you’ll do

  • Strategy & Planning: Develop and implement a comprehensive partner marketing strategy for channel partners and strategic business alliances to drive awareness, pipeline, and revenue growth.
  • Campaign Execution: Develop and execute joint marketing programs, including demand generation, content marketing, webinars, events, and digital campaigns to support partner goals and reach mutual target audiences.
  • Partner Enablement: Create and distribute co-branded marketing materials, toolkits, and sales enablement resources to empower partners to effectively promote SysAid’s solutions.
  • Relationship Building: Collaborate closely with partners to understand their unique needs and ensure alignment on goals, strategies, and timelines. Foster strong, positive relationships to drive long-term partner success.
  • Performance Tracking: Monitor and report on the effectiveness of partner marketing initiatives, analyzing key performance metrics, and optimizing campaigns based on data-driven insights.
  • Cross-functional Collaboration: Work closely with product, sales, and marketing teams to ensure alignment and consistency in messaging, positioning, and partner engagement.
  • Bachelor’s degree in business, marketing, or a related field
  • Minimum of 3+ years experience in channel marketing, field marketing, or related B2B marketing roles in a global SaaS or tech company.
  • Strong analytical skills and mindset with the ability to analyze and leverage data to drive decision-making.
  • Experience with email marketing, marketing automation, events, and webinar programs.
  • Excellent verbal and written English communication skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in CRM tools. Advantage: SalesForce

SysAid is a high-growth SaaS company focused on using AI to help organizations and their employees. They are looking for a Partner Marketing Manager to drive revenue opportunities through comprehensive marketing strategies targeting channel partners. The role involves developing and executing marketing programs, creating co-branded materials, building relationships with partners, analyzing performance metrics, and collaborating with cross-functional teams. Ideal candidates should have a bachelor’s degree, 3+ years of experience in B2B marketing in a global SaaS or tech company, strong analytical skills, and proficiency in CRM tools.

Director of Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Fri, 10 Jan 2025 23:33:28 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Director of Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a SaaS company serving over 4,000 customers globally, with a focus on enhancing productivity through their Service Management platform. The Customer Revenue Team is seeking a Director of Small Business to drive net retention revenue through digital efforts. The ideal candidate will have experience in SaaS, managing account executives, and utilizing digital tools for customer success. Responsibilities include managing the digital sales channel, developing customer engagement strategies, and collaborating with various teams to improve the overall customer experience. Key success measures for this role include net retention revenue, net promoter score, pipeline health, and product adoption metrics.

Digital Marketing Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Dec 2024 23:35:41 GMT

Job description: At SysAid we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!Are you a results-driven digital marketer ready to make a measurable impact in a global SaaS company? Join SysAid as our Digital Marketing Manager and play a pivotal role in shaping the future of ITSM solutions through innovative campaigns and strategies.As a Digital Marketing Manager, you will be responsible for planning, executing and managing marketing acquisition campaigns to drive brand awareness, lead generation, and nurturing, and help our outbound team to support our business objectives. You will be responsible for the overall campaign management, including research, target audience segmentation, content development and execution, digital marketing campaign performance, optimization, and reporting.You will collaborate with cross-functional teams including Sales Development, Sales, Product Marketing, and Communications to drive results.What you’ll do

  • Campaign Strategy & Execution: Design, implement, and manage cross-channel marketing campaigns that captivate audiences, drive lead generation, and fuel growth.
  • Data-Driven Optimization: Monitor campaign performance, conduct A/B testing, and analyze customer data to identify trends and opportunities for improvement.
  • Digital Marketing Channels: Leverage email marketing, paid media, social media, and content marketing to maximize campaign reach and engagement.
  • Cross-functional collaboration: Partner with Sales, Product Marketing, and Communications teams to align messaging, amplify reach, and deliver measurable results.
  • Event Management: Plan and execute in-person and online events to nurture relationships with prospects and support lead conversion.
  • Creative Messaging: Develop compelling marketing content that resonates with target audiences and aligns with SysAid’s brand voice.
  • Experience: 3+ years of B2B marketing experience, ideally in a global SaaS or tech company.
  • Expertise: Proven success in campaign management with hands-on knowledge of tools like Google Ads, email platforms, and web analytics.
  • Storytelling Skills: Strong verbal and written communication skills to craft engaging, brand-aligned messaging.
  • Analytical Mindset: Ability to interpret data, identify trends, and make data-driven recommendations to optimize performance.
  • Technical Proficiency: Familiarity with CRM and Marketing Automation tools (Salesforce and Marketo experience is a strong advantage).
  • Project Management: Efficient at juggling multiple campaigns, meeting deadlines, and delivering exceptional results.
  • Collaborative Spirit: Self-motivated team player with excellent interpersonal skills and a drive to succeed.

What’s in It for You?

  • An opportunity to shape marketing strategies for a global SaaS leader.
  • A supportive and collaborative work environment that fosters innovation and growth.
  • Competitive compensation package and career development opportunities.

SysAid is a high-growth SaaS company with over 4,000 customers in 140 countries, offering an AI-powered IT Service Management platform. They are looking for a Digital Marketing Manager to lead marketing campaigns, drive lead generation, and collaborate with cross-functional teams to achieve business objectives. The ideal candidate should have 3+ years of B2B marketing experience, expertise in campaign management, strong storytelling skills, an analytical mindset, technical proficiency, project management skills, and a collaborative spirit. In return, the candidate will have the opportunity to shape marketing strategies for a global SaaS leader, work in a supportive and collaborative environment, and have access to career development opportunities and a competitive compensation package.

Director of Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 23:10:58 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Director of Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries. The Customer Revenue Team is looking for a Director of Small Business to scale digital efforts for customer retention and revenue growth. The ideal candidate has experience in SaaS, managing account managers, and driving change within an organization. They will be responsible for managing a team, developing customer engagement strategies, and collaborating with other departments to improve the overall customer experience. Key success measures for this role include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics.

RevOps Business Application Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:21:21 GMT

Job description: with Generative AI. We’re looking for a DevOps Business Application Manager to join our team and support our growth by optimizing… Manager will be responsible for aligning our Marketing, Sales, and Customer Success functions through effective management…

Director of Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:40:41 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Director of Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers across 140 countries. They are seeking a Director of Small Business to scale digital efforts in order to improve customer experience and increase product adoption. The ideal candidate will have experience in customer success, managing account managers, and working within a digital customer success model. Responsibilities for the role include managing the pipeline of the Digital Sales Channel, developing scalable customer engagement strategies, creating self-service resources, analyzing customer feedback, and collaborating with Product and Marketing teams. Key success measures include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics.

Director of Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Tue, 17 Dec 2024 23:13:35 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Director of Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries, with a focus on enhancing productivity through their Service Management platform. The Customer Revenue Team is seeking a Director of Small Business to drive net retention revenue from their digital customer base. The ideal candidate will have experience in customer success in a SaaS environment, managing account managers, and utilizing digital tools for customer engagement. Responsibilities include managing the pipeline of the Digital Sales Channel, in-product sales experience, customer engagement strategies, onboarding programs, and analyzing customer feedback for product improvements. Key success measures include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics.

Manager, Growth & Retention – Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:32:16 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Manager, Growth & Retention – Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries. The Customer Revenue Team is responsible for retaining and expanding customer base through digital efforts. They are looking for a Manager, Growth & Retention – Small Business who can scale digital efforts to drive net retention revenue. The ideal candidate is a cross-functional leader with experience in SaaS, customer success, and managing account executives. Responsibilities include managing the digital sales channel, creating customer engagement strategies, and optimizing product adoption. Key success measures include net retention revenue, Net Promoter Score, and pipeline health.