Customer Marketing Manager – Enterprise – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Tue, 12 Nov 2024 23:45:12 GMT

Job description: worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the… on the lookout for a passionate and skilled Customer Marketing Manager to join us on our journey. In this role…

Product Marketing Manager – maternity leave replacement – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Oct 2024 22:09:01 GMT

Job description: . We are seeking a talented and motivated Product Marketing Manager to join our team temporarily for 6 months, with the possibility… needs. We are seeking a Product Marketing Manager (PMM) who is highly product-oriented and possesses extensive experience in…

Growth & Retention Lead, Digital Success – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Thu, 31 Oct 2024 23:23:55 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for retaining and expanding SysAid customers. With a global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base, which is managed mostly by digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Growth & Retention Lead, Digital Success who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology teams

What you’ll do:

  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Create competitive advantage, and ultimately drive revenue growth through well-served and engaged customers
  • Develop new programs to improve the customer experience and improve department efficiencies
  • Participate in sales calls with your Account Executives to drive revenue growth
  • Coach Account Executives on sales calls to increase conversion rates
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Talent evaluation & management (performance reviews, performance management, etc)

Key Success Measures of this role:

  • Net retention revenue
  • Net Promoter Score
  • Pipeline health (ratio of targets)
  • Product Adoption metrics
  • 3+ years of digital revenue responsibility, either as an eCommerce leader or with a SaaS organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Top-notch communication skills – verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise and diplomatic
  • Strong project management, consulting, and process improvement skills
  • Experience in an organization with demonstrated product-led growth
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred

SysAid is a fast-growing SaaS company serving over 4,000 customers across 140 countries. They are looking for a Growth & Retention Lead, Digital Success to drive net retention revenue and improve customer experience through digital efforts. The ideal candidate should have experience in digital revenue, managing Account Managers/Executives, and strong communication skills. Key success measures for this role include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics.

Digital Marketing Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Thu, 31 Oct 2024 23:38:21 GMT

Job description: with us! As a Digital Marketing Manager, you will be responsible for planning, executing, and managing marketing acquisition campaigns… campaign management, including research, target audience segmentation, content development and execution, digital marketing…

Digital Marketing Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Fri, 08 Nov 2024 23:19:46 GMT

Job description: At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!As a Digital Marketing Manager, you will be responsible for planning, executing, and managing marketing acquisition campaigns to drive brand awareness, and customer engagement and support our business objectives. You will be responsible for the overall campaign management, including research, target audience segmentation, content development and execution, digital marketing campaign performance, and tactical recommendations.You will collaborate with cross-functional teams including Sales Development, Sales, Product Marketing, and Communications to drive results.What you’ll do

  • Develop and execute cross-channel marketing campaigns and programs focused on customer acquisition
  • Leverage digital marketing channels for campaign reach and engagement
  • Collaborate with cross-functional teams to create compelling marketing collateral that aligns with the brand’s tone and positioning
  • Analyze data to understand prospects pain points, behavior, and customer experience to identify opportunities and make data-driven recommendations
  • Track campaign performance, analyze data and metrics, and provide actionable insights and recommendations for campaign optimization.
  • Collaborate closely with the rest of the Marketing team to execute joint plans that include clear objectives, key metrics, and outcomes to reach new customers and increase growth.
  • Plan and execute regular events (in-person or webinars) to deepen relationships with prospects and nurture leads
  • Run ongoing A/B tests on different performance parameters and develop playbooks
  • Minimum of 3+ years experience in marketing for related B2B marketing roles in a global SaaS or tech company
  • Proven experience in campaign management and marketing with a track record of successfully executing marketing campaigns
  • Excellent knowledge of digital marketing tools and techniques, including social media platforms, email marketing software, post schedulers, and web analytic tools
  • Efficient project management skills, with the ability to manage multiple campaigns simultaneously and meet deadlines
  • Solid analytical and problem-solving skills to interpret campaign data, identify trends, and provide actionable insights
  • Excellent verbal and written English communication skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in using CRM and Marketing Automation tools. Advantage: SalesForce and Marketo
  • Bachelor’s degree in business, marketing, or related field

SysAid is a high-growth SaaS company with a mission to liberate organizations by utilizing AI in their IT Service Management platform. The company has over 4,000 customers in 140 countries and impacts the daily working lives of over 9 million end users. They are looking for a Digital Marketing Manager to plan and execute marketing acquisition campaigns, collaborate with cross-functional teams, analyze data, track campaign performance, and run events to deepen relationships with prospects. The ideal candidate should have 3+ years of marketing experience in B2B roles, knowledge of digital marketing tools, project management skills, analytical abilities, excellent communication skills, and proficiency in CRM and Marketing Automation tools.

Marketing Campaign Manager – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:45:12 GMT

Job description: At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!As a Marketing Campaign Manager, you will be responsible for planning, executing, and managing marketing acquisition campaigns to drive brand awareness, and customer engagement and support our business objectives. You will be responsible for the overall campaign management, including research, target audience segmentation, content development and execution, digital marketing campaign performance, and tactical recommendations.You will collaborate with cross-functional teams including Sales Development, Sales, Product Marketing, and Communications to drive results.What you’ll do

  • Develop and execute cross-channel marketing campaigns and programs focused on customer acquisition
  • Leverage digital marketing channels for campaign reach and engagement
  • Collaborate with cross-functional teams to create compelling marketing collateral that aligns with the brand’s tone and positioning
  • Analyze data to understand prospects pain points, behavior, and customer experience to identify opportunities and make data-driven recommendations
  • Track campaign performance, analyze data and metrics, and provide actionable insights and recommendations for campaign optimization.
  • Collaborate closely with the rest of the Marketing team to execute joint plans that include clear objectives, key metrics, and outcomes to reach new customers and increase growth.
  • Plan and execute regular events (in-person or webinars) to deepen relationships with prospects and nurture leads
  • Run ongoing A/B tests on different performance parameters and develop playbooks
  • Minimum of 3+ years experience in marketing for related B2B marketing roles in a global SaaS or tech company
  • Proven experience in campaign management and marketing with a track record of successfully executing marketing campaigns
  • Excellent knowledge of digital marketing tools and techniques, including social media platforms, email marketing software, post schedulers, and web analytic tools
  • Efficient project management skills, with the ability to manage multiple campaigns simultaneously and meet deadlines
  • Solid analytical and problem-solving skills to interpret campaign data, identify trends, and provide actionable insights
  • Excellent verbal and written English communication skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in using CRM and Marketing Automation tools. Advantage: SalesForce and Marketo
  • Bachelor’s degree in business, marketing, or related field

SysAid is a high-growth SaaS company with over 4,000 customers worldwide. They are looking for a Marketing Campaign Manager to plan and execute marketing acquisition campaigns. The role involves developing cross-channel marketing campaigns, collaborating with teams, analyzing data, and running events. The ideal candidate should have at least 3 years of experience in B2B marketing, campaign management skills, knowledge of digital marketing tools, project management skills, analytical abilities, strong communication skills, and proficiency in CRM and Marketing Automation tools. A bachelor’s degree in business, marketing, or a related field is required.

Growth & Retention Lead, Digital Success – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:10:40 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for retaining and expanding SysAid customers. With a global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base, which is managed mostly by digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Growth & Retention Lead, Digital Success who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology teams

What you’ll do:

  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Create competitive advantage, and ultimately drive revenue growth through well-served and engaged customers
  • Develop new programs to improve the customer experience and improve department efficiencies
  • Participate in sales calls with your Account Executives to drive revenue growth
  • Coach Account Executives on sales calls to increase conversion rates
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Talent evaluation & management (performance reviews, performance management, etc)

Key Success Measures of this role:

  • Net retention revenue
  • Net Promoter Score
  • Pipeline health (ratio of targets)
  • Product Adoption metrics
  • 3+ years of digital revenue responsibility, either as an eCommerce leader or with a SaaS organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Top-notch communication skills – verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise and diplomatic
  • Strong project management, consulting, and process improvement skills
  • Experience in an organization with demonstrated product-led growth
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred

SysAid is a fast-growing SaaS company that serves over 4,000 customers in 140 countries. They are looking for a Growth & Retention Lead, Digital Success to drive net retention revenue through digital efforts. The ideal candidate will have experience in scaling revenue efforts using digital campaigns, managing a team of Account Executives, and driving change within the organization. Key success measures for this role include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics. The candidate should have at least 3 years of digital revenue responsibility, 2 years of experience managing Account Executives in a SaaS company, and strong project management and communication skills. A Bachelor’s degree in Computer Science, Marketing, or eCommerce is preferred.

Customer Marketing Manager – Enterprise – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Tue, 05 Nov 2024 23:03:42 GMT

Job description: At SysAid we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Customer Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities, with a focus on our strategic enterprise customers, through customer engagement, advocacy, and strategic marketing initiatives, ensuring our customers thrive and grow with us. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets.You will collaborate closely with the Customer Revenue team and other cross-functional teams within the organization to create experiences and interactions that drive measurable revenue growth within our enterprise segment.What you’ll do

  • Develop and execute multi-channel marketing strategies and programs tailored to the unique needs of our enterprise accounts, focused on increasing expansion and retention for our growing customer install base.
  • Collaborate with Customer Success to identify key accounts, understand customer goals, and support their journey toward maximizing the value of our solutions.
  • Develop and manage ABM campaigns targeting high-value enterprise customers, with tailored content.
  • Analyze data to understand customer pain points, engagement, customer experience, and product adoption and usage to identify growth opportunities and make recommendations for improvement.
  • Segment lists based on users’ behavior and engagement, and build effective conversion journeys.
  • Drive customer advocacy initiatives and lead the integration of customer stories, testimonials, and visuals across marketing channels.
  • Manage a program to drive traffic and positive reviews to third-party review sites to increase brand awareness and influence the buying process.
  • Plan and execute regular events tailored to our enterprise accounts to deepen relationships with customers and partners and nurture leads.
  • Run ongoing A/B tests on different performance parameters and develop playbooks
  • Regular tracking and reporting on campaign performance
  • Bachelor’s degree in business, marketing, or related field
  • Minimum of 3+ years experience in customer marketing or related B2B marketing roles in a global SaaS or tech company. Advantage: Enterprise accounts.
  • Strong analytical skills with the ability to analyze data, make strategic recommendations based on customer journey and usage patterns, test, and optimize.
  • Experience with email marketing, ABM practices, marketing automation, in-app comms, and webinar programs.
  • Excellent verbal and written English communication and presentation skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in CRM tools. Advantage: SalesForce

SysAid is a high-growth SaaS company with over 4,000 customers in 140 countries that offers an AI-powered IT Service Management platform. They are looking for a Customer Marketing Manager to drive revenue opportunities with strategic enterprise customers through customer engagement, advocacy, and marketing initiatives. The role involves developing multi-channel marketing strategies, collaborating with Customer Success, analyzing data, managing ABM campaigns, driving customer advocacy, planning events, and tracking campaign performance. The ideal candidate will have a bachelor’s degree, 3+ years of experience in customer marketing in a global SaaS or tech company, strong analytical skills, experience with marketing tools, and excellent communication skills.

Customer Marketing Manager – Enterprise – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Sat, 17 Aug 2024 22:34:09 GMT

Job description: At SysAid we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Customer Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities, with a focus on our strategic enterprise customers, through customer engagement, advocacy, and strategic marketing initiatives, ensuring our customers thrive and grow with us. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets.You will collaborate closely with the Customer Revenue team and other cross-functional teams within the organization to create experiences and interactions that drive measurable revenue growth within our enterprise segment.What you’ll do

  • Develop and execute multi-channel marketing strategies and programs tailored to the unique needs of our enterprise accounts, focused on increasing expansion and retention for our growing customer install base.
  • Collaborate with Customer Success to identify key accounts, understand customer goals, and support their journey toward maximizing the value of our solutions.
  • Develop and manage ABM campaigns targeting high-value enterprise customers, with tailored content.
  • Analyze data to understand customer pain points, engagement, customer experience, and product adoption and usage to identify growth opportunities and make recommendations for improvement.
  • Segment lists based on users’ behavior and engagement, and build effective conversion journeys.
  • Drive customer advocacy initiatives and lead the integration of customer stories, testimonials, and visuals across marketing channels.
  • Manage a program to drive traffic and positive reviews to third-party review sites to increase brand awareness and influence the buying process.
  • Plan and execute regular events tailored to our enterprise accounts to deepen relationships with customers and partners and nurture leads.
  • Run ongoing A/B tests on different performance parameters and develop playbooks
  • Regular tracking and reporting on campaign performance
  • Bachelor’s degree in business, marketing, or related field
  • Minimum of 3+ years experience in customer marketing or related B2B marketing roles in a global SaaS or tech company. Advantage: Enterprise accounts.
  • Strong analytical skills with the ability to analyze data, make strategic recommendations based on customer journey and usage patterns, test, and optimize.
  • Experience with email marketing, ABM practices, marketing automation, in-app comms, and webinar programs.
  • Excellent verbal and written English communication and presentation skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in CRM tools. Advantage: SalesForce

SysAid is a high-growth SaaS company that provides AI-powered IT Service Management platforms to over 4,000 customers in 140 countries. They are looking for a skilled Customer Marketing Manager to drive revenue opportunities and engagement with strategic enterprise customers. The role involves developing and executing multi-channel marketing strategies, collaborating with Customer Success, managing ABM campaigns, analyzing data, and driving customer advocacy initiatives. The ideal candidate will have a Bachelor’s degree in business or marketing, at least 3 years of experience in customer marketing or related B2B marketing roles in a global SaaS or tech company, strong analytical skills, and experience with email marketing, ABM practices, marketing automation, and CRM tools.

Customer Marketing Manager – Enterprise – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 30 Oct 2024 23:20:01 GMT

Job description: At SysAid we’re on a mission to liberate organizations by putting AI to work for them and their people.We’re a high-growth SaaS company with over 4,000 customers in 140 countries, deployed in 42 languages. Our AI-powered IT Service Management platform is used daily by over 100,000 system administrators and impacts the daily working lives of over 9 million end users around the globe, enabling productivity to thrive and organizations to fulfill their purpose.As businesses worldwide accelerate digital transformation and adopt new technologies and workstyles, SysAid is positioned to revolutionize the industry with its innovative suite of capabilities and exciting roadmap. And as we grow, our employees grow with us!We’re on the lookout for a passionate and skilled Customer Marketing Manager to join us on our journey. In this role, you will be responsible for driving revenue opportunities, with a focus on our strategic enterprise customers, through customer engagement, advocacy, and strategic marketing initiatives, ensuring our customers thrive and grow with us. You will make data-driven recommendations to ideate and execute initiatives that are aligned with the company’s global expansion growth targets.You will collaborate closely with the Customer Revenue team and other cross-functional teams within the organization to create experiences and interactions that drive measurable revenue growth within our enterprise segment.What you’ll do

  • Develop and execute multi-channel marketing strategies and programs tailored to the unique needs of our enterprise accounts, focused on increasing expansion and retention for our growing customer install base.
  • Collaborate with Customer Success to identify key accounts, understand customer goals, and support their journey toward maximizing the value of our solutions.
  • Develop and manage ABM campaigns targeting high-value enterprise customers, with tailored content.
  • Analyze data to understand customer pain points, engagement, customer experience, and product adoption and usage to identify growth opportunities and make recommendations for improvement.
  • Segment lists based on users’ behavior and engagement, and build effective conversion journeys.
  • Drive customer advocacy initiatives and lead the integration of customer stories, testimonials, and visuals across marketing channels.
  • Manage a program to drive traffic and positive reviews to third-party review sites to increase brand awareness and influence the buying process.
  • Plan and execute regular events tailored to our enterprise accounts to deepen relationships with customers and partners and nurture leads.
  • Run ongoing A/B tests on different performance parameters and develop playbooks
  • Regular tracking and reporting on campaign performance
  • Bachelor’s degree in business, marketing, or related field
  • Minimum of 3+ years experience in customer marketing or related B2B marketing roles in a global SaaS or tech company. Advantage: Enterprise accounts.
  • Strong analytical skills with the ability to analyze data, make strategic recommendations based on customer journey and usage patterns, test, and optimize.
  • Experience with email marketing, ABM practices, marketing automation, in-app comms, and webinar programs.
  • Excellent verbal and written English communication and presentation skills with an ability to simplify messaging and tell a compelling and engaging story
  • A self-motivated, result-driven, enthusiastic, team player with great interpersonal skills
  • Proficiency in CRM tools. Advantage: SalesForce

SysAid is a high-growth SaaS company with over 4,000 customers worldwide. They are looking for a Customer Marketing Manager to drive revenue opportunities and engagement with strategic enterprise customers. The role involves developing and executing marketing strategies, collaborating with Customer Success, analyzing data to identify growth opportunities, and managing customer advocacy initiatives. The ideal candidate will have a Bachelor’s degree, 3+ years of experience in customer marketing, strong analytical skills, and experience with email marketing and ABM practices.