Company: Unusual Machines
Location: Orlando, FL
Expected salary: $55000 – 65000 per year
Job date: Fri, 15 Aug 2025 22:15:18 GMT
Job description:
Job Title: Customer Insights Analyst
Job Description:
As a Customer Insights Analyst, you will play a crucial role in enhancing our customer experience and operational efficiency. Your primary responsibilities will include analyzing customer return rates to identify trends and potential areas for improvement. You will collaborate closely with our US-based marketing and operations teams to flag opportunities for enhancing product offerings and customer satisfaction.
Key Responsibilities:
- Analyze customer return rate data to identify underlying causes and trends.
- Collaborate with marketing to develop strategies that minimize returns and improve customer retention.
- Work alongside operations to streamline processes and enhance product quality.
- Create and present reports outlining insights and actionable recommendations to relevant stakeholders.
- Monitor market trends and competitive activity to inform product development and marketing strategies.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in data analysis and customer insights.
- Strong communication and collaboration skills.
- Proficiency in data analysis tools and software.
- Detail-oriented with an ability to identify trends and opportunities.
Join our team to help us transform customer experiences and drive business growth!