Company: Manulife
Location: Toronto, ON
Job description: is particularly focused on the Innovation and Implementation of various initiatives, including project management, change management… days in office per week. Responsibilities Develop and implement project management methodologies, plans…
This content focuses on the importance of innovation and implementation in various initiatives, specifically in project management and change management. The responsibilities include developing and implementing project management methodologies and plans.
Job Title: Technical Support Specialist
Job Description:
Our company is seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical support and assistance to our customers, troubleshooting any issues they may encounter with our products or services. Responsibilities include responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing solutions in a timely and professional manner.
Key Responsibilities:
– Provide technical support to customers via phone, email, or chat
– Diagnose and troubleshoot technical issues
– Provide timely and effective solutions to customer problems
– Collaborate with other team members to ensure customer satisfaction
– Document customer interactions and solutions in a clear and concise manner
– Stay up-to-date on product knowledge and technical skills
– Adhere to company policies and procedures
Qualifications:
– Bachelor’s degree in Computer Science or related field
– Proven experience in technical support or a similar role
– Strong communication and interpersonal skills
– Ability to multitask and work in a fast-paced environment
– Knowledge of computer hardware and software
– Familiarity with CRM systems and helpdesk software
If you are passionate about technology and enjoy helping customers solve technical problems, we would love to hear from you. Join our team and help us provide top-notch technical support to our customers.
Expected salary:
Job date: Sat, 29 Jun 2024 22:02:44 GMT
