BeachHead – Project Manager/Big 4 Consulting – Toronto, ON

Company: BeachHead

Location: Toronto, ON

Job description: for a Project Manager/Big 4 Consulting who will be responsible for supporting the execution of strategic initiatives and operational… programs in collaboration with internal and external stakeholders. This candidate will manage assigned projects from project
This content is relevant for a Project Manager/Big 4 Consulting who will be responsible for supporting the execution of strategic initiatives and operational programs in collaboration with internal and external stakeholders. The candidate will manage assigned projects from start to finish and ensure they are executed successfully.
Title: Call Center Representative

Location: Toronto, ON

Job Type: Full-time

Our client, a leading telecommunications company, is seeking a Call Center Representative to join their team in Toronto. In this role, you will be responsible for handling a high volume of inbound and outbound calls to assist customers with inquiries, technical issues, and billing questions.

– Answer incoming calls in a professional and courteous manner
– Provide exceptional customer service by resolving issues in a timely manner
– Document all customer interactions accurately in the system
– Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores
– Escalate complex issues to the appropriate team for further assistance

– High school diploma or equivalent
– Previous customer service experience in a call center environment is an asset
– Excellent verbal and written communication skills
– Strong problem-solving abilities
– Ability to multitask and work well under pressure
– Proficiency with MS Office applications

If you are a self-motivated individual with a passion for customer service, we want to hear from you. Apply now to start a rewarding career as a Call Center Representative with our client in Toronto.

Expected salary:

Job date: Fri, 05 Apr 2024 22:40:57 GMT

Level Up @ BVG – Community ManagerBig Viking Games3.8Toronto, ON Working alongside our Community Management team, you'll become a familiar face to our players. Act as an advocate for our players – supporting a collaborative… 30+ days ago·More…View all Big Viking Games jobs – Toronto jobsSalary Search: Level Up @ BVG – Community Manager salaries in Toronto, ON

A Little About Us
Making fans – That’s what we’re all about! Since our humble beginnings in 2011, these two words have driven Big Viking Games to become the successful company it is today. We are focused on making our mark as a next-generation, live operations games company.
We believe that each Viking is unique and brings exponential value to the company. In return, we provide Vikings with the opportunity to solve problems through continuous learning and fostering feedback, ultimately mastering their craft. By investing in our Vikings and in new technologies, we can continue our success for years to come.
We are embarking on an adventure and rely on our team of skilled, enthusiastic, and collaborative Vikings to turn our ship towards a new horizon. With that in mind, we are on the hunt for exceptional talent to join us on this new journey and help hoist the sails!
The Nitty Gritty
We are on the hunt for a bright and enthusiastic Associate Community Manager to join our team! Working alongside our Community Management team, you’ll become a familiar face to our players. You’ll be the bridge between the players and our internal team, acting as a point of contact through positive engagement, with the end goal of making our games better for everyone! This position is offered 100% remotely. This would be a great opportunity for a fresh graduate or junior level candidate to gain corporate experience in this field and industry! If you’re an aspiring Community Manager looking to Level Up your career in the Gaming industry – we invite you to apply!
The Duties:

  • Act as an advocate for our players – supporting a collaborative and fan-centric culture across teams
  • Create fun and engaging player-facing content to announce upcoming game updates, fixes, and initiatives
  • Help plan and drive social activity around campaigns, contests, player-created content, and other innovations
  • Coordinate with QA and Player Support to discuss community reported bugs
  • Participate in monthly brainstorming sessions for upcoming social campaigns
  • Engage with players on the Forums, Social Media channels, and through in-game events to build rapport, and encourage positive and constructive engagement
  • Coordinate with the Product Team, Content Team, and other internal stakeholders to provide player feedback gained through community channels and forums

The Requirements:
The Must Haves

  • Completed Post-Secondary education
  • Excellent communication skills – both in verbal and written correspondence
  • General technical proficiency (especially with G Suite, MS Excel, etc), as well as the ability to learn new systems quickly
  • An empathetic approach to communication
  • Attention to detail and ability to multitask effectively
  • Familiarity with Facebook, Instagram, and Twitter algorithms and posting strategies
  • A team player attitude, with the desire to help those around you
  • A passion for games!

The Nice to Haves

  • Experience working with project tracking systems – JIRA, Confluence, etc.
  • Experience in free-to-play, social games, casino games, or mobile games
  • Experience managing social media pages and/or groups
  • Experience in building graphics, GIFs, and videos for Social Media using tools such as Canva, PhotoShop, Animate

Becoming a Viking:
Are you cut from our cloth? Does the idea of working for a gaming company and doing what you love every day get you so excited that you kind of want to scream? Great! Send us your resume!
Big Viking Games is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Job Types: Temporary, Contract

Work Location: Multiple Locations

Level Up @ BVG – Community Manager