Strategic Partnerships Coordinator (6 month contract) – ACTO – Toronto, ON

Company: ACTO

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Jul 2025 02:33:46 GMT

Job description: Job Type: Full-time, 6 month contractJob Location: Hybrid, Greater Toronto AreaAbout us:ACTO is an Intelligent Field Excellence (IFE) platform built for life sciences that improves field and HCP interactions with unified agentic AI. ACTO helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” that engage HCPs and their support teams with authority and impact. ACTO partners with biopharma companies to ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. As a validated platform compliant with FDA 21 CFR Part 11 and SOC 2 Type II certified, ACTO is the trusted partner for intelligent field excellence in the life sciences industry. For more information, visit .Role Summary:In this role, you’ll work directly with JoJo Kalita, VP of Partnerships and ACTOverse, to execute key tactical functions that drive momentum across partner engagements, interdepartmental communication and initiatives, and strategic growth.In this role, you will be responsible for:Support for Strategic Initiatives

  • Track and follow up on action items, communications, and deliverables tied to Partnerships
  • Manage the logistics and prep materials for partner onboarding, internal strategy discussions, and cross-functional check-ins
  • Optimize documentation, SOPs, and processes for strategic projects

Partner Onboarding & Enablement

  • Coordinate onboarding tasks for new partners, including internal handoffs, content delivery, certification and alignment across teams (Sales, Customer Success, Marketing)
  • Serve as a point of contact to ensure partner needs are being met and that onboarding timelines stay on trackManage partner domains and communications with Services team

Interdepartmental Coordination

  • Liaise with key stakeholders across Marketing, Sales, and Customer Success to coordinate and facilitate intro meetings
  • Facilitate internal follow-through on joint initiatives across departments and teams
  • Help drive clarity and consistency in cross-functional communications and status updates

Research & Operational Support

  • Conduct background research on prospective partners, market trends, and new opportunities
  • Assist with prep work for presentations, partner pitches, and ACTOverse initiatives
  • Keep ACTOverse documentation, dashboards, and collaboration spaces organized and up to date

To be successful in this role, you’ll need:

  • 1-2 years of experience in a coordination, administrative, project support, or operational role
  • Exceptional organizational skills and attention to detail; ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Comfortable working across departments and navigating ambiguity
  • Proactive mindset and moving with intention and urgency with high EQ
  • Proficient in Google Workspace

Bonus points if you have:

  • Experience in partnerships, enablement, or customer success in a tech or SaaS environment
  • Familiarity with life sciences, healthcare, or digital health industries
  • Experience working at a startup

What you’ll enjoy about ACTO:

  • Industry leading, multiple award-winning technology
  • Competitive compensation package
  • Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
  • Results-driven and collaborative culture
  • Remote work with opportunities for in-person collaboration
  • Company MacBook
  • Participation in group benefits plan

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.

Job Summary: Full-time Contract Opportunity at ACTO

Location: Hybrid, Greater Toronto Area
Duration: 6 months

Company Overview:
ACTO is an Intelligent Field Excellence platform tailored for life sciences, enhancing field and HCP interactions through AI. They support biopharma companies in improving engagement and performance while ensuring compliance with industry standards.

Role Summary:
The position, reporting to JoJo Kalita, VP of Partnerships, involves executing tactical functions to enhance partner engagement and support strategic growth.

Key Responsibilities:

  1. Support for Strategic Initiatives:

    • Track action items and communications related to partnerships.
    • Manage logistics for partner onboarding and strategy meetings.
    • Optimize documentation and processes for projects.

  2. Partner Onboarding & Enablement:

    • Coordinate onboarding tasks across internal teams.
    • Serve as a liaison to ensure partner needs are met timely.

  3. Interdepartmental Coordination:

    • Facilitate communications and meetings among key stakeholders.
    • Drive clarity in cross-functional initiatives.

  4. Research & Operational Support:

    • Conduct research on potential partners and market trends.
    • Organize ACTOverse documentation and collaboration spaces.

Qualifications:

  • 1-2 years of experience in coordination, administrative, or operational roles.
  • Strong organizational and communication skills.
  • Proficient in Google Workspace; familiarity with SaaS and the life sciences sector is a plus.

What to Expect:

  • Industry-leading technology and competitive compensation.
  • Participation in a mission-driven organization focused on patient outcomes.
  • Remote work with opportunities for in-person collaboration, a company MacBook, and group benefits.

Diversity Commitment: ACTO values diverse and inclusive teams and is an equal opportunity employer.

Application Note: Only selected applicants will be contacted for interviews.

ACTO – Customer Success Manager (CAN) – Toronto, ON

Company: ACTO

Location: Toronto, ON

Expected salary:

Job date: Fri, 09 May 2025 05:51:48 GMT

Job description: Job Type: Full-Time, PermanentJob Location: GTA, Canada / Remote USReports to: Lead, Customer SuccessAbout us:ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit .Role Summary:As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.Responsibilities:

  • Manage a portfolio of enterprise and mid-market life sciences clients, driving adoption, satisfaction, retention, and growth.
  • Own the client journey from onboarding to value realization, including success planning, implementation, and strategic reviews.
  • Build adoption and engagement strategies, training admins and collaborating with Services and Onboarding teams for seamless rollouts.
  • Master ACTO’s platform and best practices, guiding clients on release adoption, change management, and usage optimization.
  • Partner with Sales and cross-functional teams to create and execute account plans, secure renewals, and identify upsell opportunities.
  • Advise clients on learning strategies and challenge leaders to drive behavioral change and long-term success.
  • Run Executive Business Reviews to communicate impact, drive alignment, and showcase ACTO’s value.
  • Leverage tools like Salesforce and Replicon to manage accounts and workflows, ensuring data-informed decision-making.
  • Act as the voice of the customer, gathering feedback and translating it into actionable insights for product development.
  • Support advocacy and education efforts by collaborating with Marketing on webinars, updates, and success stories.
  • Track KPIs such as adoption, activation, renewal, and retention rates to measure success.

Recommended Experience:

  • Minimum 2 years of experience in a customer success and/or program management role
  • Ideal candidates will have managed large-scale/enterprise level projects and held customers/vendors accountable on timelines, budget, and deliverables
  • Life-sciences experience is not necessary but preferred
  • Bonus points for experience selling into Pharmaceutical industry and/or other highly regulated industries
  • Bachelor’s Degree or Equivalent

What you’ll enjoy about ACTO:

  • Industry-leading, multiple award-winning technology
  • Competitive compensation package
  • Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
  • Results-driven and collaborative culture that prioritizes employee development and growth
  • Remote work with opportunities for in-person collaboration
  • Company MacBook
  • Budget for work-from-home set-up
  • Monthly work-from-home allowance
  • Participation in group benefits plan
  • Flexible PTO

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.

ACTO – Tableau Developer – Toronto, ON

Company: ACTO

Location: Toronto, ON

Expected salary:

Job date: Wed, 16 Apr 2025 05:35:40 GMT

Job description: Job Type: Full-Time, PermanentJob Location: GTA, CanadaReports to: Head of Data & MeasurementAbout us:ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit .Role Summary:We are looking for an ambitious and driven Tableau Developer to design, develop, and maintain interactive, user-friendly Tableau dashboards and visualizations that provide actionable insights based on business requirements. The ideal candidate will bring strong experience and skill, partnering with stakeholders to deliver a high level of insight.In this role, you will be responsible for:Tableau Development & Visualization

  • Design, develop, and maintain Tableau dashboards, reports, and visualizations based on business requirements.
  • Ensure dashboards are interactive, user-friendly, and optimized for performance.
  • Collaborate with stakeholders to gather requirements and translate them into effective Tableau solutions.
  • Apply best practices for data visualization and storytelling to provide actionable insights.

SQL Development & Data Management

  • Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
  • Work with relational databases to ensure efficient data retrieval and integration.
  • Assist in building and maintaining data pipelines to support reporting needs.

Business Intelligence & Analytics

  • Assist in data analysis and interpretation to support decision-making processes.
  • Identify data inconsistencies, troubleshoot issues, and ensure data integrity.
  • Collaborate with senior developers and data engineers to enhance data models and reporting structures.
  • Work closely with business teams to understand key performance indicators (KPIs) and provide insights.

Documentation & Process Improvement

  • Document data sources, dashboards, and SQL queries for future reference and knowledge sharing.
  • Assist in the development of Tableau best practices and standard operating procedures.
  • Provide support and training to end users on dashboard functionalities and data interpretation.

To be successful in this role, you’ll need:

  • 3-5 years of experience working with Tableau in a professional setting
  • Proficiency in creating dashboards, reports, and data visualizations using Tableau Desktop and Tableau Server
  • Intermediate SQL skills with the ability to write and optimize queries for data extraction and transformation
  • Experience working with relational databases such as SQL Server, MySQL, or PostgreSQL
  • Strong analytical and problem-solving skills with attention to detail
  • Basic understanding of data warehousing concepts and ETL processes
  • Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders

Bonus points if you have:

  • Experience with other BI tools (Power BI, Looker, etc.) is a plus
  • Knowledge of scripting languages such as Python or R for data analysis
  • Familiarity with cloud data platforms like AWS, Azure, or Google BigQuery
  • Experience working in an Agile environment

What you’ll enjoy about ACTO:

  • Industry leading, multiple award-winning technology
  • Competitive compensation package
  • Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
  • Results-driven and collaborative culture
  • Company MacBook
  • Budget for work-from-home set-up
  • Monthly work-from-home allowance
  • Flex hours (overlapping with our core hours)
  • Remote work with opportunities for in-person collaboration
  • Participation in group benefits plan
  • Flexible PTO

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.**Kindly upload resume/CV in PDF Format**

ACTO – Finance Manager – Toronto, ON

Company: ACTO

Location: Toronto, ON

Expected salary:

Job date: Sun, 05 Jan 2025 00:27:24 GMT

Job description: Job Type: Full-Time, PermanentJob Location: GTA, CanadaReports to: VP, FinanceAbout us:ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit .Role Summary:We are looking for a driven and ambitious Finance Manager to join our Finance & Operations team as ACTO enters into its next phase of growth. As the right-hand person to the VP of finance, you’ll have the opportunity to work in many areas of Finance including budgeting, monthly reporting and auditing.In this role, you will:

  • Manage, streamline and maintain a financial reporting process to identify key SaaS metrics and operating levers to measure and improve overall company performance and capital efficiency
  • Assist with annual budgeting, forecasting, and long-range planning for the organization
  • Work cross-functionally to ensure data used to develop budgets and determine company performance is clean and accurate
  • Execute monthly close process and prepare timely and accurate consolidated financial statements and supporting documents, including the review of journal entries and account reconciliations prepared by their direct report
  • Prepare monthly financial statements and assist management team in analyzing financial results and understanding variances between budget vs actuals
  • Prepare quarterly/annual reports for investors
  • Manage the day-to-day accounting operations including accounts receivable, accounts payable, fixed assets, payroll, and billing/revenue recognition
  • Design and implement effective internal controls and processes to ensure the accuracy of financial reporting, integrity of data, and safeguarding of assets
  • Manage and comply with government reporting requirements and tax filings, including the review of HST, sales tax returns, annual payroll, consultant and stock reporting forms, and coordinate with external tax accountants to complete annual review of financial statements and prepare income tax returns
  • Research technical accounting issues for compliance with GAAP
  • Assist with treasury functions and cash flow management
  • Assist management in raising financing to fund operations
  • Update and maintain integrated multi-year financial model for capital raising activities and internal budgeting purposes
  • Evaluate all insurance needs, prepare annual renewals, and coordinate with broker
  • Manage annual NTR and T2 filing requirements and eventual external review or audit engagement
  • Manage the company’s US subsidiary to ensure compliance with local business and tax regulations
  • Manage the SR&ED process with external providers and engineering team
  • Manage annual financial audit by working closely with external audit team
  • Work on ad-hoc projects as the need arises

To be successful in this role, you’ll need:

  • A Bachelor’s degree in accounting, with a CA or CPA designation
  • Minimum 4 years of experience in accounting, with experience managing a team; prior big 4 public accounting experience a plus
  • Experience in corporate fundraising from VC firms and debt providers a plus
  • Strong technical understanding and application of IFRS
  • Strong financial reporting skills with experience consolidating foreign subsidiaries/currencies
  • Advanced working knowledge of Quickbooks Online, Microsoft Excel and GSuite
  • Strong financial acumen, problem solving and analytical skills
  • Excellent organization, time management and self-management skills
  • Growth mindset with a willingness to explore, take calculated risks, and learn new technologies and skills while streamlining processes and eliminating redundancies
  • Self-starter with the ability to pick up new concepts quickly and work effectively in a fast paced, deadline-oriented environment
  • Strong relationship building abilities and a keen instinct for negotiation
  • Ability to work independently and as part of a team

What you’ll enjoy about ACTO:

  • Industry leading, multiple award-winning technology
  • Competitive compensation package
  • Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
  • Results-driven and collaborative culture
  • Company MacBook
  • Budget for work-from-home set-up
  • Monthly work-from-home allowance
  • Flex hours (overlapping with our core hours)
  • Remote work with opportunities for in-person collaboration
  • Participation in group benefits plan
  • Flexible PTO

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.