Tag: Adecco

Company: Adecco

Location: Toronto, ON

Expected salary:

Job date: Thu, 14 Aug 2025 02:50:49 GMT

Job description: User Experience Researchers help everyone focus on the user by conducting primary research, exploring the omni channel behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Customer Experience and Product Management team with insights that drive product design and experience decisions.RESPONSIBILITIES – UX Researcher· Works with Product Management team to create a research agenda and facilitates research-based conversations with stakeholders to ensure research approaches are aligned with business outcomes.· Collect and analyze user behavior through lab studies, field visits, surveys, benchmark studies, and other online and in-person experiments.· Lead research projects end to end (with minimal guidance from Research Lead or Manager) by: develop research plans, screeners and scripts, recruit, moderate, write and program surveys , analyze, synthesize and deliver results that communicate research insights. Works with vendor partners to deliver results, if needed.· Works with the research operations officer or vendor partners to recruit participants in a timely manner.· Inspire change by translating research findings into usable and actionable design tools (e.g., personas, design principles, design considerations, etc.)· Be a role model for our corporate values and digital behaviours, while advocating for user-centered design approach.· Maintain and contribute to the growth of research practices and process, while adhering to existing UX research practices, processes and guidelines. Advocate for improvements where needed.· Communicate strengths and shortcomings of different research methods with wider team of Product Owners and Designers, including when and how to apply them during the product development process.· Continue to grow in professional skills and industry trends, including relevant technologies, research trends, industry shifts, and emerging UX research tools and methods.· Participate in the development of the team through knowledge sharing and contributing to the UX team assets (e.g., Design System, blog, hosting lunch and learns, demos, etc.)· Identify research opportunities that can measurably impact the commercial growth.· Empower colleagues on the wider UX team by supporting them in their own research efforts.REQUIREMENTS – UX Researcher· Completed post-secondary, preferably in a related field such as Marketing, psychology, anthropology and sociology.· 3-5 years of experience conducting foundational/generative and qualitative UX research, utilizing methods such as in-depth stakeholder and end user interviews, contextual inquiry, journey mapping, participatory design, competitive analysis, identify needs/problems and workflow/task analysis, user testing, and usability testing· Experience conducting UX research for mobile app· Experience leading research at different parts of the product development process, from discovery to delivery, ideally in an agile environment· Experience conducting research with both Consumers and Business customers from small to enterprise, specifically leadership or C-suite· Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts· Experience with or knowledge of various user testing platforms and tools is an asset (eg. User Testing, Qualtrics,)· Experience with using data analytics to identify UX research course of action a plus.· Strong analytical and problem-solving skills.· Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.· Are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective· Are ambitious, meticulous, and able to manage multiple projects at a time· Are empathetic, patient, and bright, and know when to speak and when to take the backseat when interviewing our customers (as well as communicating with peers & higher-ups alike)· Bilingual is an asset· Proficient computer skills and competent with Microsoft Office programs.· Experience with User Testing tool· Excellent team building and leadership skills and experience.Application – UX ResearcherIf you have the experience and background described above, please apply here as indicated on this page. Only experienced and selected candidates will be contacted. Thank you.

Summary of UX Researcher Role:

User Experience Researchers focus on understanding users’ behaviors and motivations through various research methods, including interviews, ethnography, usability testing, and surveys. They play a crucial role in supporting the Product Management and Customer Experience teams with insights that guide product design and decisions.

Key Responsibilities:

• Collaborate with Product Management to align research with business goals.
• Conduct and analyze user behavior studies, including lab studies and surveys.
• Lead research projects independently from planning to reporting.
• Recruit participants with support from research operations or vendors.
• Transform research findings into actionable design tools (e.g., personas).
• Uphold and promote user-centered design practices and corporate values.
• Communicate the strengths and limitations of various research methods.
• Stay updated with industry trends and contribute to team knowledge sharing.
• Identify research opportunities that can drive commercial growth.

Requirements:

• Post-secondary education in fields like Marketing, Psychology, or Sociology.
• 3-5 years of experience in qualitative UX research, including user interviews and usability testing.
• Familiarity with mobile app UX research and agile environments.
• Strong analytical, communication, and interpersonal skills.
• Proficient with research tools and capable of data-driven decision-making.
• Ability to manage multiple projects and deliver findings effectively.
• Bilingualism is an asset.

Application Process:
Candidates meeting the qualifications are encouraged to apply, with only selected applicants being contacted.