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Company: American Express
Location: Toronto, ON
Job description: Job Description:
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.
The Marketing Analyst/Senior Analyst – Aeroplan Acquisition will be responsible for managing the Aeroplan Co-Brand Acquisition portfolio. This role will offer a unique opportunity to shape the future success of the Aeroplan portfolio over the next decade and gain a breadth of knowledge and experience working with a key strategic partner. It’s a very exciting time to join the Aeroplan Acquisition team!
The successful candidate will lean on their relationship-building skills, analytical background and loyalty subject matter expertise to push innovation and efficiency while maintaining a continued mandate to drive profitable card acquisition.
Responsibilities will include:
Portfolio Management
- Be the subject matter expert of all things Aeroplan and seek best practices across other Cobrand partnerships, both locally and globally
- Monitor, understand and articulate the performance of the portfolio across Partner and Proprietary channels
- Collaborate with cross-functional teams to develop Acquisition targets and strategies to drive results
- Monitor internal and external trends including competitive offerings to help inform future strategies
- Manage the roll out of key strategic initiatives and campaigns to support the overall acquisition objectives
- Own and manage the marketing budget and allocation of spend across the various channels/tactics
Partner Management
- Partner with Aeroplan to ensure key priorities and objectives are aligned and delivered
- Collaborate and influence external and internal stakeholders to gain buy-in on key projects and campaigns
- Develop content for business updates and quarterly joint marketing reviews with both internal and Aeroplan teams
Campaign/Channel Management
- Deliver marketing campaigns from conception to implementation
- Work with creative agencies and internal stakeholders to develop and execute winning marketing communication strategies
- Analyze quantitative and qualitative data to develop and recommend best practices to improve future campaign performance
Minimum Qualifications
- University degree in Marketing / Business / Commerce, or equivalent combination of education and business experience
- Previous digital marketing and/or partner management experience is an asset
- Strong analytical abilities, with proven proficiency in interpreting and deriving insights from complex data
- Ability to collaborate with and influence cross-functional teams and external partners
- Strong communication skills with experience in developing and delivering presentations to peers and senior management
- Ability to work well in an autonomous environment with skillsets to juggle and prioritize concurrent initiatives
- High attention to detail, with a focus on quality
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is seeking a Marketing Analyst/Senior Analyst to manage the Aeroplan Co-Brand Acquisition portfolio. The successful candidate will be responsible for portfolio management, partner management, and campaign/channel management. Qualifications include a degree in Marketing or Business, digital marketing experience, analytical abilities, and strong communication skills. American Express offers competitive salaries, bonus incentives, comprehensive benefits, flexible working arrangements, and career development opportunities. The company is committed to providing an inclusive and accessible work environment for all employees. Employment with American Express is subject to a background verification check.
The job description from the website provided is for a Customer Service Representative position. Here is the job description:
Job Title: Customer Service Representative
Location: Burnaby, BC
Salary: $18 – $21 per hour
Our company is seeking a Customer Service Representative to join our team in Burnaby. The ideal candidate will be responsible for providing excellent customer service to our clients, handling inquiries, resolving complaints, and ensuring customer satisfaction.
Key Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Handling customer complaints and resolving issues in a timely manner
– Processing orders and ensuring accurate information is entered into the system
– Providing product information and recommendations to customers
– Maintaining accurate records of customer interactions
Requirements:
– Previous customer service experience preferred
– Strong communication and problem-solving skills
– Ability to work in a fast-paced environment
– Excellent attention to detail
– Proficiency in Microsoft Office applications
If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Apply now!
Expected salary:
Job date: Fri, 08 Mar 2024 23:28:19 GMT
