https://logoimg.careerjet.net/ab589dc24fc5bfd71abf88ea309c933e_mobile.png
Company: Rakuten Kobo
Location: Toronto, ON
Job description: Job Description:
Marketing Coordinator, Audio and Subscriptions – Intern – 8-Months
Rakuten Kobo
Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early career opportunities are built with you in mind-with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you are looking for a company that inspires passion and personal and professional growth, come join Kobo and come help us make reading lives better.
The Role:
Rakuten Kobo Inc. is looking for a Marketing Coordinator to join our Audiobooks and Subscription team as an intern for 8-months starting May 2024. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.
Reporting to the Director, Audiobooks and Global Subscriptions, the Marketing Coordinator will support the curating and planning of our audiobook and subscription storefronts, the tracking and analyzing of core KPI’s, and the development of internal reports.
The Marketing Coordinator will be supporting the planning, briefing, and creation of go-to market plans for new services and/or new country launches and promotions. To deliver a best-in-class consumer experience of our Kobo Plus subscription service, you will collaborate with various teams to continuously improve our core KPI’s and support our content teams to drive the best possible content curation.
The Person:
You have a keen attention to detail and are action oriented.
You are a multi-tasker with great time management skills.
You enjoy collecting, analyzing, and presenting data and information.
You are eager to take on new challenges and learn new skills daily.
Proficient communication skills.
You love to learn and research new trends and customer behaviors.
Responsibilities Include:
Assisting with audiobook and subscription merchandising and promotion execution.
Maintain the audiobook content calendar and store planners.
Perform store audits and regular quality assurance of the audiobook and subscriber customer experience.
Utilize data analytics platforms (ex. Google Analytics, Tableau, etc.) to report on business performance.
Support internal reporting in various forms.
The Skillset:
Required:
Must possess good communication skills and be comfortable liaising with multiple teams and internal stakeholders on a daily basis.
Proficient in Microsoft Excel and Google Analytics for data analysis.
Experience with presenting data/results with clear analysis and conclusions to groups.
Creative, curious, and critical thinker, constantly searching for and tapping into new opportunities to impact and achieve success metrics and KPI targets.
Nice to Haves:
Experience with eCommerce, subscriptions and/or digital marketing.
Affinity and experience with Audiobooks.
Post-secondary education focusing on Marketing.
The Perks:
Flexible hours and remote working environment
Monthly commuting allowance for hybrid employees
Daily lunch credit when working in-office
Dog-friendly office
90 Day “Work from Anywhere” program
Free Kobo device + free weekly e-book or audiobook
Weekly Kobo Tech University sessions
Mentorship program
Employee Purchase Program & Corporate Partner Discounts
Four extended long weekends in the summer
About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 7+ million eBooks and audiobooks to 30+ million customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps.
Kobo is a part of the Rakuten group of companies.
Accommodations and Accessibility
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. Please reach out to our Employee Experience team via the email below if you require any accommodations.
Questions
If you have any questions about this role or other opportunities, please reach out to Andrew McNabb, Early Careers Recruiter at .
Next Steps
If you want to learn more about Rakuten Kobo, you can find additional information on our internship and co-op opportunities and learn what it is like working at Rakuten Kobo . Please feel free to explore our and profiles as well to learn more about our organization.
Rakuten Kobo would like to thank all applicants for their interest in this role. Please note however that only candidates who are shortlisted for an interview will be contacted. Please feel free to reach out if you wish for an update after applying.
Rakuten Kobo is looking for a Marketing Coordinator to join their Audiobooks and Subscription team as an intern for 8 months. The role involves supporting the planning and promotion of audiobooks and subscription services, as well as analyzing and reporting on business performance. The ideal candidate should have excellent communication and data analysis skills, as well as a passion for learning and staying updated on industry trends. The company offers flexible working hours, remote working options, and various perks and benefits. Rakuten Kobo is an equal opportunity employer and provides accessibility accommodations for candidates with disabilities. Interested applicants can find more information on the company’s website and contact the recruiter for any questions.
Title: Customer Service Representative
Location: Vancouver, BC
Salary: $18.00 – $20.00 per hour
Job Type: Full-time, Permanent
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This role requires strong communication skills, attention to detail, and the ability to multi-task in a fast-paced environment.
Responsibilities:
– Respond to customer inquiries and resolve issues in a timely and professional manner
– Process orders, returns, and exchanges
– Maintain accurate customer records and account information
– Collaborate with sales and operations teams to ensure customer needs are met
– Identify and recommend process improvements to enhance the customer experience
– Stay up to date on product knowledge and company policies
Qualifications:
– High school diploma or equivalent
– 1-2 years of experience in a customer service role
– Strong verbal and written communication skills
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and customer relationship management (CRM) software
– Excellent problem-solving and time management skills
If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we would love to hear from you. Apply now to join our team!
Expected salary:
Job date: Sun, 11 Feb 2024 01:44:54 GMT
