Company: Cleo Consulting
Location: Toronto, ON
Expected salary:
Job date: Tue, 12 Aug 2025 22:20:08 GMT
Job description: Assignment: RQ00371 – Web Specialist – IntermediateRequisition: RQ00371Job Title: Web Specialist – IntermediateClient: Ontario HealthStart Date: 2025-09-15End Date: 2026-03-18Office Location: 525 University Ave, TorontoDepartment: Communications and EngagementBusiness Days: 128.00NOTE this is NOT a digital marketing roleThis role will be supporting the content team’s operational activities, including but not limited to creating copy decks, tracking documents and reports, organizing website assets, and assisting with content workflow processesMust Haves:
- 3-5 years experience Exceptional editorial skills, including writing accessible web content for diverse audiences, proof-reading, and copy-editing
- 3-5 years Experience with AODA requirements and best practices for accessible web content
- 3-5 years Experience with best practices for digital content and plain language writing
- 3-5 years Experience with strong interpersonal skills including confidence to interact with stakeholders at all levels
- 3-5 years Experience creating analytics reports to measure website and content performance
- Minimum 3-5 years in online copywriting/editing within the field of healthcare or public sector
- Bachelor’s degree in English, Journalism, Technical Writing or related field, or equivalent combination of education and experience.
Nice to have:
- Healthcare or public sector experience
DescriptionBackground Information:
- This role supports the work of the digital communications team by providing both editorial and operational supportThe resource will act in the capacity of an Advisor, Digital Content and will review, edit and provide feedback on web copy to ensure it is clear, concise, aligned with AODA standards and plain language best practicesIn addition to editing responsibilities, the role provides support to the content team’s operational activities such as preparing copy decks, organizing and tracking documents, checking materials for accessibility compliance, and preparing web analytics reports and insightsThis position is well suited to someone with strong attention to detail, good organizational skills, and a solid understanding of web content standards and best practices.
Responsibilities:
- Work closely with communications advisors and business partners to plan, create, edit and publish external facing web content ensuring information is clear and easy to understand.
- Ensure web content is consistent with Ontario Health’s web governance standards and guidelines, follows best practices and is compliant with AODA and other relevant legislation.
- Review, copyedit, and proofread web content.
- Champion clear-writing, making information easier to understand and use.
- Monitor and analyze the performance of website content and provide insights to optimize future content.
- Liaise with French Language Services Coordinator to ensure content is translated and posted on all websites as required.
- Liaise with legal counsel with respect to AODA and other relevant legislation compliance, issues, and exceptions.
- Reviewing, tracking and reporting on AODA compliance of documents posted to Ontario Health websites.
- Support the content team’s operational activities, including but not limited to creating copy decks, tracking documents and reports, organizing website assets, and assisting with content workflow processes
Desired Skills:
- Completion of a bachelor’s degree in English, Journalism, Technical Writing or a related discipline.
- Experience writing and editing web content within the field of healthcare or for the public sector.
- Knowledge of best practices for digital content and plain language writing
- Skilled at translating complex or technical content into clear, purposeful web content that highlights key information and meets both user needs and content objectives.
- Experience evaluating, auditing and analyzing content to identify potential opportunities to streamline content and identify areas for potential improvement.
- Experience with AODA requirements, WCAG and best practices for ensuring accessible web content.
- Experience creating analytics reports to measure website and content performance
- Experience with Adobe Analytics and Google Analytics
- Experience with Adobe Experience Manager is an asset.
- Strong project management, time management, organizational, inter-personal and problem-solving skills.
- Excellent verbal and written communication skills; presentation skills; and interpersonal skills
- Ability to manage multiple projects and work effectively within a cross-departmental team.
- Strong interpersonal skill including confidence to interact with stakeholders at all levels.
- Ability to deal with multiple priorities and meet deadlines.
- Knowledge of SEO best practices for digital content is an asset.
- Understanding of human-centered design and user experience testing is an asset
Evaluation Criteria: 100 Points
- Minimum 3-5 years experience writing and editing web content within the field of healthcare or for the public sector.: 20 Points
- Bachelor’s degree in English, Journalism, Technical Writing or related discipline.: 10 Points
- Demonstrated experience editing digital content for websites following best practices including use of plain language, structure for web readability, and user-focused writing.: 20 Points
- Experience evaluating, auditing and analyzing content to identify potential opportunities to streamline content and identify areas for potential improvement.: 10 Points
- Knowledge and experience with AODA requirements, WCAG and best practices for writing accessible content.: 10 Points
- Ability to work with cross-functional teams (e.g., designers, developers, SMEs)Includes clarity in written communication and giving/receiving feedback.: 10 Points
- Experience creating analytics reports to measure website performance and generate insights using Google Analytics and/or Adobe Analytics.: 10 Points
- Experience with Adobe Experience Manager and Drupal content management systems.: 10 Points
Deliverables include but not limited to:
- Creation, review and editing of web content in collaboration with business partners.
- Providing web content reviews and feedback.
- Creation of analytics reports on web content and performance.
- Support processes to ensure accessible content and AODA compliance.
- Support content team’s operational activities and workflows.
Additional Terms
- Term: The term of this position is 128 Business Days.
- Assignment Type: This position is currently listed as “Hybrid”The resource under this request will be required to work onsite as per Hiring Manager sole discretion.
- Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.
- The resource will comply with Ontario Health policies and procedures.
Job Summary: Web Specialist – Intermediate at Ontario Health
Position Details:
- Job Title: Web Specialist – Intermediate
- Client: Ontario Health
- Location: 525 University Ave, Toronto
- Term: 128 business days (09/15/2025 – 03/18/2026)
- Nature: Hybrid role
Role Overview:
This position supports the digital communications team in editorial and operational tasks related to web content, focusing on creating and managing web assets, ensuring compliance with AODA (Accessibility for Ontarians with Disabilities Act), and optimizing content performance.
Key Responsibilities:
- Collaborate with staff to plan, create, edit, and publish web content.
- Ensure content aligns with web governance standards and is AODA compliant.
- Conduct copy-editing and proofreading of web materials.
- Analyze website performance and produce reports for content optimization.
- Manage operational activities, including document tracking and workflow processes.
- Liaise for content translation and legal compliance.
Required Qualifications:
- Experience: 3-5 years in copywriting/editing, particularly in healthcare or the public sector, including:
- Exceptional editorial skills and accessibility knowledge.
- Strong interpersonal skills for stakeholder interaction.
- Experience in creating analytics reports for web performance.
- Education: Bachelor’s degree in English, Journalism, Technical Writing, or a related field.
Desired Skills:
- Knowledge of best practices for digital content and plain language.
- Experience with Adobe and Google Analytics, familiarity with CMSs like Adobe Experience Manager and Drupal.
- Strong project management and communication skills.
Evaluation Criteria:
Candidates will be scored based on experience in web content development, education background, familiarity with AODA, and ability to collaborate within teams.
Deliverables:
- Create and review web content.
- Generate analytics reports.
- Ensure content accessibility and compliance.
Additional Terms:
- Adherence to Ontario Health policies and standards is mandatory.
