Four Seasons Hotels – Product Owner, Shopping – Consideration & Planning – Toronto, ON

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Company: Four Seasons Hotels

Location: Toronto, ON

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Product Owner – Shopping – Consideration & PlanningThe Product Owner – Shopping – Consideration & Planning, will be responsible for managing and executing the digital product strategy and roadmap within the Consideration and Planning part of the guest’s Shopping journey.Working in collaboration with the Product Design, Guest & Insights, Data Analytics, IST, Operations and third-party vendors, this role will support the development of a thorough understanding of the guest journey health—particularly the Consideration and Planning pars of the Shopping journey—while defining the “key moments that matter,” and to execute the product roadmap to drive OKRs.The ideal candidate will be able to conduct in-depth analysis of user behavior, market trends, and competitor offerings to inform product decision.The ideal candidate has a strong background in e-commerce products, a strong understanding of digital technologies, a passion for user experience, and a track record of successful product launches.What You’ll Be Doing:Product Management

  • Prioritize guest / staff experience over internal business structure.
  • Integrate across the organization to drive a cohesive Seamless Shopping experience for guests regardless of platform.
  • Health across the Consideration and Planning phases of the customer shopping journey
  • Create, manage, and maintain shopping related digital product roadmap.

Performance Management

  • Conduct business performance reviews
  • Conduct Monthly, Quarterly Stakeholder management meetings.
  • Analyze guest behaviour based on product usage.
  • Identify forward looking guest behaviour trends.
  • Generate insights that lead to new product features closing performance gaps.

Innovation

  • Think to the future and generate leading ideas.
  • Design product innovations and new features
  • Partner closely with Product Design to shape the future of Seamless Shopping

What You Bring:

  • Bachelor’s degree in business, Computer Science, Design or a related field is required.
  • 7+ years of experience in a fast-paced environment
  • Proven track record in delivering best-in-class digital experiences and product.
  • Experience in digital product management, ecommerce, ux/design and development
  • Experience working under Scrum/Agile environments.
  • Proven track record of advancement and high performance
  • Technical background or strong technical understanding to effectively communicate with engineering teams and make informed product decisions.
  • Expertise in grooming and prioritizing product backlogs of large, consumer-facing digital products and services
  • Proven ability to operate as a strategic thinker able to identify the long-term impact of solution decisions with an eye on avoiding technical debt.
  • Prior hospitality experience preferred.
  • Prior experience working with Agile/Scrum frameworks.
  • Prior ecommerce experience preferred.
  • Ability to deal professionally, courteously, and effectively, with all levels of management and other internal and external business contacts.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
  • Productive self-starter who is flexible, co-operative and receptive to challenge
  • Strong understanding of Ecommerce best practices; A/B testing; and analytics platforms
  • Strong understanding of User experience and Digital Product Design
  • Strong program management skills in delivering complex software, and operational projects.
  • User-story writing and backlog grooming.

Key Technical Skills:

  • Strong understanding of front-end, back-end, and middleware software development on web, mobile app, and other platforms
  • Knowledge in SQL, relational and non-relational databases
  • Knowledge in working with REST APIs and JSON objects.
  • Knowledge in working with Adobe Analytics, Google Analytics, Firebase, Google Data Studio
  • Work experience with Hotel Systems is an asset.
  • Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL)
  • Knowledge of business, marketing, and e-commerce practices highly desired
  • Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.
  • Proficiency in working with CMS platforms.

Who You Are:

  • Guest Centric Minded: Laser focused on the guest, and designing experiences and products that best meet their needs during those moments that matter most.
  • Delivery Success: Proven track record of taking a product from ideation through stakeholdering, planning, implementation, and launch.
  • “Athletic” Problem Solver: An ability quickly breaks down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.
  • Analytical Mindset: An ability to interpret data in order to arrive at next level guest insights and translate into a roadmap of features, actions and hypothesis to validate with test and learn practice.
  • Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops.
  • Creates Buy-In: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
  • Proactive Self-Starter: Delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Four Seasons is a luxury hotel management company with a commitment to providing exceptional guest experiences through a world-class employee experience and company culture. They prioritize treating others with respect and creating lasting impressions. The Product Owner – Shopping – Consideration & Planning role is responsible for managing the digital product strategy and roadmap within the guest’s Shopping journey. The ideal candidate has experience in e-commerce products, digital technologies, and successful product launches. Key technical skills include knowledge of software development, databases, APIs, analytics platforms, and business practices. The ideal candidate is guest-centric, a delivery success, an athletic problem solver, has an analytical mindset, strong communication skills, creates buy-in, and is a proactive self-starter. This role will be a hybrid working model. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Job Description

Position: Administrative Assistant

Location: Toronto, ON

Our client, a well-established financial services firm, is seeking an Administrative Assistant to join their team in Toronto. The successful candidate will provide administrative support to ensure efficient operation of the office.

Responsibilities:
– Manage and maintain office supplies inventory
– Assist in organizing and scheduling meetings and appointments
– Maintain filing system, both electronic and physical
– Handle incoming and outgoing correspondence
– Assist in the preparation of reports and presentations
– Coordinate travel arrangements for team members

Qualifications:
– Minimum 2 years of administrative experience
– Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
– Strong organizational and time management skills
– Excellent communication and interpersonal abilities
– Detail-oriented and reliable

If you have the necessary qualifications and are looking to join a dynamic team, please apply with your resume today.

Job Type: Full-time, Permanent

Salary: $45,000 – $50,000 per year

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 /year

Experience:Administrative assistant: 2 years (Preferred)

Location:Toronto, ON (Required)

Language:English (Required)

Expected salary:

Job date: Fri, 22 Mar 2024 06:10:32 GMT