Mastercard – Director, Disputes Product & Customer Strategy – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Sun, 24 Aug 2025 03:20:39 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Disputes Product & Customer StrategyThe Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Director of Product & Customer Operations to drive our Disputes and Chargebacks product strategy forward by consistently innovating and problem-solving. The ideal candidate will be an experienced customer facing senior leader who is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements.Key Responsibilities

  • Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.
  • Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends.
  • Define data-driven recommendations to drive customer satisfaction and revenue growth.
  • Engage with customer, account management, and internal/external stakeholder to implement recommendations.
  • Define customer usage metrics and work with Product teams to drive enhancements.
  • Assess market/customer opportunities incorporating accurate representations of future revenues.
  • Measure and monitor product performance and raise risks.
  • Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.

All About You

  • Experience in customer facing role driving business objectives
  • Proven experience working with customer facing roles, building and managing strong relationships operating at C suite level.
  • Experience working at or consulting for Financial Institutions is a plus
  • Product Management/Technology/Data experience with an ability to interpret market changes on usage.
  • Preferred experience in Payments, Disputes, Fraud, and Chargeback products.
  • Leverages market analysis, business analysis, data insights/analytics to inform customer engagement and customer success strategy.
  • Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.
  • Able to build relationships and delivering results with global, multi-cultural and remote project teams.
  • Strong communication skills, able to articulate and where necessary simplify details.
  • Comfortable presenting to all levels and maintaining good documentation for executive oversight.

-Strong ability to self-start and lead.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Global Payments – Fraud Disputes – Inbound (Bilingual) – Sudbury, ON

Company: Global Payments

Location: Sudbury, ON

Expected salary: $18.2 per hour

Job date: Fri, 15 Aug 2025 06:45:08 GMT

Job description: Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Important information:

  • Schedule: Sunday to Thursday from 12pm to 8pm
  • 100% remote but must be located in Ontario
  • Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required.
  • $18.20/hr
  • Inbound and outbound remote call center

What you will be contributing to the team:

  • Identify and address customer inquiries regarding accounts.
  • Identify potentially fraudulent activity occurring on accounts.
  • Appropriately utilize internal systems and resources to accurately and effectively serve customers.
  • Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.
  • Accurately document customer conversations in appropriate systems.
  • Provide timely escalation of all department and system issues using the established reporting protocols.
  • Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
  • Successfully complete additional skills training as required/requested.

Who you are:

  • Someone with 6-12 months of employment experience.
  • Contact center, or banking/financial services experience is preferred, but not required.
  • Bilingual in English and French.
  • Must be eligible to work full time in Canada.
  • A High School Graduate.
  • Able to maintain customer service standards during high-pressure situations.
  • A positive member who loves to learn and share new things.
  • A strong communicator with great interpersonal skills.
  • A problem analyzer and solver by gathering relevant information systematically.
  • Able to work independently and make quick and accurate decisions.
  • Someone with strong analytical skills to troubleshoot issues.

Who we are:At TSYS, we’re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.Our mission is to keep pushing payments technology forward. We’re always investing, testing and evolving. Delivering smarter, more secure payment solutions.How we care about our people:

  • Real opportunities to grow professionally
  • Collaborative, friendly work environment
  • Benefits after 30 days
  • Health insurance
  • Short-Term and Long-Term disability coverage
  • Life insurance plans
  • Retirement savings programs
  • Employee stock purchase program
  • Employee assistance program
  • Volunteering opportunities

***We sincerely thank all applicants for their interest. We will only contact those selected for an interview.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:#LI-RemoteGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Mastercard – Senior Specialist, Disputes Product Analyst & Customer Operations – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Jul 2025 05:57:31 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist, Disputes Product Analyst & Customer OperationsSenior Specialist, Disputes Product Analyst & Customer OperationsWho is Mastercard?
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Senior Analyst of Product & Customer Operations to drive our Disputes product strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is a combination business analysis, data analytics, and strategy, and will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements.Key Responsibilities

  • Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.
  • Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends.
  • Define data-driven recommendations to drive customer satisfaction and revenue growth.
  • Engage with customer, account management, and internal/external stakeholder to implement recommendations.
  • Define customer usage metrics and work with Product teams to drive enhancements.
  • Assess market/customer opportunities incorporating accurate representations of future revenues.
  • Measure and monitor product performance and raise risks.
  • Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.

All About You

  • 5+ years of market analysis, business analysis, data insights/analytics and strategy experience.
  • Proven experience working with customer facing roles, building and managing strong relationships.
  • Product Management/Technology/Data experience with an ability to interpret market changes on usage
  • Preferred experience in Payments, Disputes, Fraud, and Chargeback products.
  • Experience in creating data inisghts into stories
  • Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.
  • Able to build relationships and delivering results with global, multi-cultural and remote project teams
  • Strong communication skills, able to articulate and where necessary simplify details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
  • Strong ability to self-start and lead.

Additional InformationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard – Senior Specialist, Product Analyst & Customer Operations, Disputes – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Jun 2025 01:03:19 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist, Product Analyst & Customer Operations, DisputesSenior Specialist, Product Analyst & Customer Operations, DisputesWho is Mastercard?
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Senior Analyst of Product & Customer Operations to drive our Disputes product strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is a combination business analysis, data analytics, and strategy, and will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements.Key Responsibilities

  • Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.
  • Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends.
  • Define data-driven recommendations to drive customer satisfaction and revenue growth.
  • Engage with customer, account management, and internal/external stakeholder to implement recommendations.
  • Define customer usage metrics and work with Product teams to drive enhancements.
  • Assess market/customer opportunities incorporating accurate representations of future revenues.
  • Measure and monitor product performance and raise risks.
  • Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.

All About You

  • Experience in market analysis, business analysis, data insights/analytics and strategy experience.
  • Proven experience working with customer facing roles, building and managing strong relationships.
  • Product Management/Technology/Data experience with an ability to interpret market changes on usage
  • Preferred experience in Payments, Disputes, Fraud, and Chargeback products.
  • Experience in creating data insights into stories
  • Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.
  • Able to build relationships and delivering results with global, multi-cultural and remote project teams
  • Strong communication skills, able to articulate and where necessary simplify details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
  • Strong ability to self-start and lead.

Additional InformationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard – Director of Product Management, Disputes – Toronto, ON

Company: Mastercard

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 04:17:01 GMT

Job description: Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector of Product Management, DisputesOur Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.The Disputes and Customer Experiences team within Security Solutions Organization is looking for a Director of Product Management to drive our disputes strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in defining and executing the build of highly priority and fast paced products that will redefine the dispute space at large.Key Responsibilities
Build relationships across Product, Engineering, Regions, Foundry and other Mastercard cross functional teams to identify business opportunities, solve problems, and deliver solutions.
Cross functionally coordinate Engineering, UX Designers, Product SMEs, Foundry teams and more in defining product requirements and approving them for build. Own and track your work through development to ensure requirements are met according to expectations.
Own thoughtful prioritization of roadmaps and ensure all stakeholders and bought in to the collective mission.
Write buisiness requirements and breaking them out into initiatives, epics and features.
Create a business delivery strategy working with Engineering.

  • Maintain careful records of project statuses and keep stakeholders abreast of progress as well as raise risks.
  • Define product usage metrics and work with development teams to monitor
  • Support the ideation and development of a strong pipeline of future opportunities leveraging internal and external relationships. Uses a data-driven approach to assess market opportunities and to build business cases incorporating accurate representations of future revenues and expense bases.

All About You

  • 8+ years of product management, product owner, or product manager technical experience with a focus on product strategy and zero-to-one new product development. You should be a well-rounded product owner with experience in back-end and front-end solutions that are both direct to consumer as well as B2B2C.
  • Experience developing and commercializing new products in large, matrixed organizations of a similar scale as Mastercard. Experience in fintech, banking, and large tech is desired.
  • Understand product development concepts and best practices.
  • Lead with a team mindset and be flexible to what your cross-functional partners need to excel in their respective roles.

Experience representing business and customer needs when defining the requirments.

  • Able to build relationships and delivering results with global, multi-cultural and remote project teams
  • Strong communication skills, able to articulate and where necessary simplify concepts and details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
  • Strong ability to lead by influence
  • Excitement to work on a fast pace, high priority product that will impact hundreds of thousands of consumers around the globe.
  • Experience and comfort with emerging technologies such as AI, LLM, machine learning, etc.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.