DXC Technology – Agent de service à la clientèle bilingue en assurance vie – CANADA – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Thu, 15 May 2025 22:02:52 GMT

Job description: Job Description:Fonctions essentielles de l’emploi

  • Fournir des informations sur les titulaires de polices et les produits aux clients et aux conseillers
  • Documenter les problèmes et répondre aux demandes en déterminant les actions appropriées afin de résoudre les situations
  • Assurer le suivi des clients dans le respect des normes de service établies
  • Tenir à jour les dossiers de service Veiller à ce que les normes de service soient maintenues ou dépassées
  • Participer à la recommandation d’améliorations du service et des procédures
  • Traiter les transactions non financières lorsque cela est nécessaire

Qualifications de base

  • Diplôme d’études secondaires ou G.E.D.
  • 1 à 2 ans d’expérience d’assistance à la clientèle
  • Solides compétences en matière de communication et capacité à mener plusieurs tâches de front
  • Excellentes compétences en matière de communication orale et écrite en anglais et en français; maîtrise de l’anglais et du français à l’écrit et à l’oral
  • Attitude positive, orientée vers le service, avec un engagement à offrir un service de qualité supérieure La connaissance du secteur de l’assurance-vie est un atout, mais elle n’est pas obligatoire (nous sommes prêts à prendre en considération les personnes qui découvrent le secteur) Il s’agit d’un poste à distance;

Autres qualifications

  • Compétences en affaires et en résolution de problèmes analytiques
  • Compétences en communication
  • Capacité à travailler de façon autonome
  • Capacité de suivre les instructions orales et écrites
  • Une expérience en assurance-vie est préférable
  • L’administration des polices d’assurance-vie est privilégiée

Environnement de travail

  • Un environnement de bureau à domicile est nécessaire
  • Peut nécessiter un travail par quarts
  • Ce poste est entièrement à distance et au Canada seulement
  • Doit détenir un permis de travail canadien valide durée indéfinie
  • Heures d’ouverture du centre d’appels : de 8 h à 19 h, heure normale de l’Est, du lundi au vendredi
  • Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l’avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30

Essential Job Functions

  • Provide policyholder and product information to clients and advisors
  • Document issues and respond to requests by determining appropriate action in order to resolve situations
  • Follow up with clients within established service standards
  • Maintain service records
  • Ensure service standards are maintained or excelled
  • Participate in recommending improvements to service and procedures
  • Process non-financial transactions when necessary

Mandatory Qualifications

  • High school diploma or G.E.D.
  • 1-2 years of client service experience
  • Strong communication skills and ability to multi-task
  • Excellent verbal and written English communication skills
  • Fluency in written and verbal French communication skills
  • Positive, service-oriented attitude with a commitment to offering superior service
  • Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

Other Qualifications

  • Business and analytical problem-solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions
  • Life Insurance experience is preferred
  • Life Insurance policy administration is preferred

Work Environment

  • Home office environment is required
  • May require shift work
  • This position is fully remote and within Canada only
  • You must be legally eligible to work in Canada without requiring sponsorship now or in the future
  • Call center hours of operation: 8am to 7pm, Easter Standard Time, Monday through Friday
  • Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Service desk Analyst at Client site in Ottawa – Ottawa, ON

Company: DXC Technology

Location: Ottawa, ON

Expected salary:

Job date: Sat, 10 May 2025 01:00:53 GMT

Job description: Job Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Our DXC Modern Workplace services enables customers’ employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.About The RoleDXC Technology is seeking a bilingual (English/French) team member to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.What You´ll Do

  • Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
  • Ensuring the Helpdesk is always monitored during hours of operation.
  • Responding to calls in a timely, courteous, professional, and appropriate manner.
  • Assessing and resolving all service requests based on urgency, type of issue and available resources.
  • Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
  • Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
  • Documenting details of issues, and work completed to resolve them, in a ticketing system.
  • Other duties may also be assigned.
  • The selected individual must have, or be willing to obtain, Top Secret clearance and be willing to take an administered polygraph.

Who You Are

  • Superior written and verbal communication skills in both English and French are mandatory.
  • High school education or equivalent.
  • 1-3 years’ work experience or equivalent combination of experience and college level education.
  • IT Technical graduate applicants will be strongly considered.
  • Experience in customer facing role, either remote or face to face.
  • A positive attitude and a drive take care of client needs.
  • Ability to work independently as well as in a team environment.
  • Ability to maintain a high quality of service despite tight timelines.
  • Competency prioritizing and redefining priorities when necessary.
  • Knowledge of call routing and case management processes.
  • Experience applying problem solving skills in stressful situations.
  • Experience with Microsoft Windows, Microsoft Office, and printers.
  • Knowledge of document management systems, networking, and mobile phones an asset.

In Addition To Above Requirements, our Ideal candidate Will Also

  • An advanced degree in a relevant field is a plus
  • Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus

Work Environment

  • **This positin is at client site in Ottawa**
  • Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Network Architect – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Fri, 18 Apr 2025 23:48:56 GMT

Job description: Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .Job Summary/Scope:Leads the assessment of prospect or member technical requirements and creates proposals outlining network architecture design solutions. Works with account team, client and technical teams to identify engagementscope for professional services to implement design. Lead and oversees multiple initiatives and prospect/member engagements to ensure thatscopes, budgets, revenue targets and project deadlines are planned and met. Collaborate with client, account team and technical team in developing new managed services engagements resulting from professional service implementations. Collaborates with other leaders to prioritize projects, develop, and implement plans, and manage resources and priorities for the organization.Identify key requirements needed from cross-functional teams and external vendors. Work with the Leadership Team to identify risks and opportunities across multiple professional services engagements. Responsible for presenting network design proposals to members including formal presentationsto large audiences. Serve as Technical Subject Matter Expert and advocate for professional services at outreach events such as client meetings, technical workshops, and other community events.Responsibilities:Develop enterprise network architecture design principals, standards and multi-year planning. Work with vendors, client, network engineers and operations to ensure design plans meet client needs and are executed to the DXC standards.

  • In partnership with key stakeholders, develops enterprise network architecture design principles, standards, and multi-year refresh plans and budgetary requirements for Wide Area, Border, Core, Edge, Data Center, and Wireless networks.
  • Research current and emerging network infrastructure technologies.
  • Provide engineering and support services as needed for Canadian network operation. This includes serving as a technical lead for projects associated with optical and packet network technologies.
  • Provide coaching and mentorship to members of the engineering team.
  • Interact and collaborate with vendors and contractors for product/platform evaluation, technical implementation and planning, and procuring network products and services.
  • Develop, implement, and maintain standard operational procedures and established standards.

Major Deliverables:

  • Developing network and related architectures and solutions based on requirements from offering, engineering, and operations, as well as key customers
  • Working across the organization to provide technical leadership for the network infrastructure
  • Assessing new technologies and best practices for adoption
  • Driving standardization and automation into all aspects of the network platform
  • Engaging with internal and external customers for briefings, issue escalation, and complex solution development
  • Enabling the extended team’s vitality through training, mentoring, and skills transfer
  • Documenting network capabilities as appropriate for both internal and external consumption

Job Skills Required:

  • 8+ years of relevant job experience including analyzing, configuring, troubleshooting, designing complex enterprise networks
  • 8+ years Complex routing, switching, and ISP environments
  • Arista switches and Cisco Routers (ISRs and ASRs)
  • Must have Firewall experience (Checkpoint preferred, Cisco ASA/Meraki is desirable)
  • QoS understanding and configuration (routers and switches)
  • Routing protocols (BGP, OSPF, EIGRP)
  • WAN architectures (“legacy” ex: MPLS and “trending” ex: SD-WAN & VPN methods)
  • Thorough understanding of most enterprise IPv4 protocols and emerging IPv6 deployments
  • Strong familiarity with cloud networking (AWS: VPC, Transit Gateways, Direct Connect, ELB/ALB, Route 53, Azure)
  • Familiarly with network configuration, automation tooling, telemetry, authentication technologies.
  • Familiarity with Network Troubleshooting Tool Suites (NNMI, NetBrain, Science Logic)
  • Bachelor’s Degree, Master’s Degree preferred
  • Industry certifications – primarily via our Strategic Partners (CheckPoint, Arista, Cisco)

Business Skills/Knowledge:

  • Must exhibit strong communication, interpersonal, problem solving, and project management skills.
  • Teamwork
  • Strong customer focus with above average ability to answer questions and solve problems
  • Positive attitude and ability to adapt in a rapidly changing environment
  • Ability to work without close supervision
  • Professionalism
  • Resourcefulness
  • Dedication
  • Accountability

Professional Skills and Competencies:

  • Intuitive and analytical
  • Capacity to manage multiple significant programs/projects simultaneously
  • Ability to produce deliverables independently and in collaboration with others

**This is a remote role located in CanadaDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – LAN Engineer – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Apr 2025 07:32:14 GMT

Job description: Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .Job Summary/Scope:Configures, assists with the installation of, and troubleshoots local-area computer networks and associated equipment. Performs and maintains basic LAN and LAN to WAN operations. Performs LAN and WAN troubleshooting to isolate and diagnose common LAN/WAN problems. Upgrades and configures network equipment. Provide users and network operations personnel with LAN and WAN technical support. This can also involve support of LAN from a Voice over IP perspective. Monitors network traffic and makes necessary recommendations for additional resources or hardware. The incumbent assists in the implementation of the corporation’s network architecture including LANs and WANs, LAN internetworking, and connections with the WAN environment. Is expected to assist in the identification of hardware and software technical problems and malfunctions related to LANs/WANs and related servers. Individual will assist in the areas of throughput analysis, problem solving, and infrastructure planning. Helps locate necessary tools and processes to identify troublesome trends as they develop. Participates and provides expertise in providing a stable performance environment for enterprise applications. Participates in various IT projects intended to continually improve/upgrade the data and telecommunications infrastructure. Assists in the design and implementation of large data communications or telecommunications networks. Helps plan and monitor the installation of communications circuits. Aids in short and long term planning to meet communications requirements. Is knowledgeable of the design and implementation of LANs and WANs using switching and router technology. Individual assists in the preparation of tradeoff studies and evaluations for vendor equipment.Responsibilities:Install/Implement IT Infrastructure Solution Components. Provide IT Infrastructure and Operating Support Services

  • Assist in Aligning Business Requirements with Network Architecture and Design Principles
  • Assist in Defining Logical and Physical Components
  • Assist in Defining Logical and Physical Work Processes to Operate Network Components
  • Assist in Configuring/Developing Global Telecommunications Network
  • Assist in Configuring IT Infrastructure Solution/Components
  • Ensure All Documentation Is Prepared and Submitted to Program Library Function
  • Ensure All Employees, Contractors, Suppliers and Managers Are Trained on All of the IT Infrastructure Component Changes
  • Ensure All Stakeholders Have Problem Identification Procedures and Escalation Capability to Identify Major Problems Immediately for Resolution
  • IT Infrastructure Components to Be Commissioned/De-Commissioned
  • Receive and Initiate Projects Based on Approval of Program Management Office
  • Confirm Business Requirements and Scope
  • Estimate Project Costs and Schedule, Ensuring It Is Within PMO Authorized Limits
  • Schedule Project Based On Work Process Owner Priorities
  • Design and /Apply/Install Changes
  • Test Changes
  • Obtain WPO/Client Acceptance
  • Update Project Costs and Completion Date
  • Obtain Gate Approval to Close Project
  • Monitor Technology Component Performance or Application/Database Performance
  • Anticipate/Identify Problems and Submit Corrective Project to Program Office
  • Receive Problems from IT Triage Help Desk
  • Analyze/Log/Categorize Problems
  • Identify Root Cause
  • Determine Alternatives and Perform Fix
  • Follow-up to Ensure Corrective Actions Are Working
  • Schedule IT Operating Resources
  • Monitor/Actively Manage Capacity, Performance and Security to IT Agreements, Policies and Standards
  • Manage Business Continuity and Recovery

Major Deliverables:Install and Implement Network Equipment and Solutions and Provide Network Infrastructure and Services Support

  • Assist with documentation of production network
  • Assist with maintaining accurate and up to date hardware and software inventory
  • Assist with the communication of problems with appropriate follow-through on fault isolation progress, appropriate escalations, and documentation of root cause analysis. Communications paths include users, peers, management, network operations center personnel, customers and associated vendor trouble reporting systems.
  • Maintain and support a fully functional network that meets or exceeds business and customer requirements
  • Assist with the design of LAN and WAN communications systems and environments, which include hardware, software, authentication, access methods and protocols used.
  • Assist with the design and implementation of LAN-to-LAN, WAN-to-WAN, and WAN-to-LAN communications and connections. Also, designs for control, flexibility, scalability, and adaptability.
  • Identification and resolution of hardware and software technical problems and malfunctions related to LANs/WANs and related systems.
  • Uses necessary tools and processes to identify and correct problems
  • Ensures a stable performance environment for the enterprise applications.
  • Participates in various IT projects intended to continually improve/upgrade the telecommunications infrastructure.

Required Job Skills:

  • Broad and in-depth knowledge of Ethernet; Must understand the four basic elements of Ethernet.
  • Working knowledge of router technology
  • Working knowledge of voice communications and voice over IP technology.
  • Working knowledge of network technology, operating systems, and applications

Candidates must have a strong understanding of Ethernet and be fundamentally sound in IP routing and associated protocols in an Enterprise environment. Fundamental networking/telecom knowledge of communications protocols and TCP/IP is a must. Strong analytical, troubleshooting, and customer service skills required. Candidates should be well versed in one or more of the following: IP, OSPF, RIPV2, IP Multicast, DSL, HSRP, ISDN, AAA, Frame Relay, PPP, ATM, SONET, T3/T1, E1/E3, Gigabit/Fast Ethernet, Spanning Tree, VLANs, VOIP, 802.3, 802.3ae, 802.3ag, 802.11, 802.3ad, VRRP, 802.1Q, 802.1P, DiffServ, and diagnostic tools, e.g., sniffers.

  • 3 to 5 years hands on experience with PDS/Structured Cabling Systems
  • 3 to 5 years hands on experience with multiple vendor L2/L3 switching equipment
  • 3 to 5 years hands on experience with Alcatel-Lucent or Cisco routers
  • 3 to 5 years experience with a large TCP/IP network

Business Skills/Knowledge:

  • Must exhibit strong communication, interpersonal, problem solving, and project management skills.
  • Teamwork
  • Strong customer focus with above average ability to answer questions and solve problems
  • Positive attitude and ability to adapt in a rapidly changing environment
  • Ability to work without close supervision
  • Professionalism
  • Resourcefulness
  • Dedication
  • Accountability

Professional Skills and Competencies:

  • Intuitive and analytical
  • Capacity to manage multiple significant programs/projects simultaneously
  • Ability to produce deliverables independently and in collaboration with others

**This is a remote role located in CanadaDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Specialist réclamation rente Claim Life Insurance Annuity Bilingue – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Apr 2025 01:42:24 GMT

Job description: Job Description:

  • Examinateur bilingue d’assurance-vie et de réclamation de rente
  • Bilingual Life Insurance & Annuity Claim Examiner – CANADA REMOTE

​Nous recherchons un·expert·e en assurance vie hautement qualifié·e et empathique pour rejoindre notre équipe, spécialisée dans le traitement des réclamations en raison de décès. Ce poste est essentiel pour assurer un processus de réclamation sans faille pour nos clients, en gérant chaque aspect du cycle de vie de la réclamation avec précision et attention. Si vous êtes enthousiaste, que vous avez le souci du détail et souhaitez faire bouger les choses, nous vous encourageons à poser votre candidature.We are seeking a highly skilled and empathetic Life Insurance Claim Examiner to join our team, specializing in death claims processing. This role is integral to ensuring a seamless claim process for our clients, handling every aspect of the claim life cycle with precision and care. If you are passionate, detail-oriented, and ready to make a difference, we encourage you to apply!Tâches fondamentales du poste :

  • Traitement des demandes de réclamation : Valider la couverture, confirmer les bénéficiaires, et examiner et décider des besoins entrants.
  • Engagement des parties prenantes : Correspondre avec les agents, les bénéficiaires et les autres services au sujet des contrats, en facilitant la réception des demandes en suspens.
  • Conformité et précision : Veiller à ce que les transactions soient traitées avec précision et dans les délais jugés appropriés.
  • Détection de la fraude : Signaler toute demande potentiellement frauduleuse, de blanchiment d’argent ou contraire à l’éthique qui a été examinée.
  • Services à la clientèle : Fournir un service à la clientèle hors pair par le biais de lettres ou d’appels téléphoniques en interne ou en externe.
  • Amélioration des processus : Évaluer et cibler en permanence les possibilités d’amélioration des processus qui ont un impact positif sur l’expérience des clients et des membres de l’équipe.
  • Soutien et audits : Apporter un soutien aux audits après réclamation et participer à des projets spéciaux, le cas échéant.

Expérience et qualifications :

  • Éducation : Licence ou combinaison équivalente d’études et d’expérience
  • Expérience : 5 ans d’expérience dans le domaine de l’assurance-vie.
  • Compétences :bilingue en anglais et en français.

DXC Technology (NYSE : DXC) aide les entreprises mondiales à gérer leurs systèmes et opérations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de données et en garantissant la sécurité et l’évolutivité dans les nuages publics, privés et hybrides. Les plus grandes entreprises du monde et les organisations du secteur public font confiance à DXC pour déployer des services à travers l’Enterprise Technology Stack afin d’atteindre de nouveaux niveaux de performance, de compétitivité et d’expérience client. Apprenez-en davantage sur la manière dont nous assurons l’excellence pour nos clients et nos collègues sur DXC.com.DXC Insurance fait partie de l’organisation mondiale DXC Technology (NYSE : DXC) et cette unité commerciale se spécialise dans le fait d’aider les entreprises mondiales à gérer leur division et leurs opérations d’assurance tout en modernisant l’informatique, en optimisant les architectures de données et en assurant la sécurité et l’évolutivité dans les clouds publics, privés et hybrides. Avec des décennies de stimuler l’innovation, les plus grandes entreprises du monde font confiance à DXC pour déployer notre pile technologique d’entreprise afin d’offrir de nouveaux niveaux de performance, de compétitivité et d’expériences client. En savoir plus sur l’histoire de DXC et notre accent surDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Agent de service à la clientèle bilingue en assurance vie – CANADA – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Thu, 27 Mar 2025 02:56:22 GMT

Job description: Job Description:Fonctions essentielles de l’emploiFournir des informations sur les titulaires de polices et les produits aux clients et aux conseillersDocumenter les problèmes et répondre aux demandes en déterminant les actions appropriées afin de résoudre les situationsAssurer le suivi des clients dans le respect des normes de service établiesTenir à jour les dossiers de service Veiller à ce que les normes de service soient maintenues ou dépasséesParticiper à la recommandation d’améliorations du service et des procéduresTraiter les transactions non financières lorsque cela est nécessaireQualifications de baseDiplôme d’études secondaires ou G.E.D.1 à 2 ans d’expérience d’assistance à la clientèleSolides compétences en matière de communication et capacité à mener plusieurs tâches de frontExcellentes compétences en matière de communication orale et écrite en anglais et en français; maîtrise de l’anglais et du français à l’écrit et à l’oralAttitude positive, orientée vers le service, avec un engagement à offrir un service de qualité supérieure La connaissance du secteur de l’assurance-vie est un atout, mais elle n’est pas obligatoire (nous sommes prêts à prendre en considération les personnes qui découvrent le secteur) Il s’agit d’un poste à distance;Autres qualificationsCompétences en affaires et en résolution de problèmes analytiquesCompétences en communicationCapacité à travailler de façon autonomeCapacité de suivre les instructions orales et écritesUne expérience en assurance-vie est préférableL’administration des polices d’assurance-vie est privilégiéeEnvironnement de travailUn environnement de bureau à domicile est nécessairePeut nécessiter un travail par quartsCe poste est entièrement à distance et au Canada seulementDoit détenir un permis de travail canadien valide durée indéfinieHeures d’ouverture du centre d’appels : de 8 h à 19 h, heure normale de l’Est, du lundi au vendrediHoraires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l’avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30Essential Job FunctionsProvide policyholder and product information to clients and advisorsDocument issues and respond to requests by determining appropriate action in order to resolve situationsFollow up with clients within established service standardsMaintain service recordsEnsure service standards are maintained or excelledParticipate in recommending improvements to service and proceduresProcess non-financial transactions when necessaryMandatory QualificationsHigh school diploma or G.E.D.1-2 years of client service experienceStrong communication skills and ability to multi-taskExcellent verbal and written English communication skillsFluency in written and verbal French communication skillsPositive, service-oriented attitude with a commitment to offering superior serviceKnowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)Other QualificationsBusiness and analytical problem solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsLife Insurance experience is preferredLife Insurance policy administration is preferredWork EnvironmentHome office environment is requiredMay require shift workThis position is fully remote and within Canada onlyYou must be legally eligible to work in Canada without requiring sponsorship now or in the futureCall center hours of operation: 8am to 7pm, Easter Standard Time, Monday through FridayWeekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start timesDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Sr. Analyst Engineering PL/SQL Developer – OPB – Toronto, ON

Company: DXC Technology

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Mar 2025 08:23:33 GMT

Job description: Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.Job DescriptionEssential Job Functions

  • Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components.
  • Collaborate with team members to meet project requirements, actively participating in design and code reviews.
  • Provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains.
  • Assist in solving complex technical challenges, researching and proposing solutions.
  • Participate in defining software requirements and specifications.
  • Debug and troubleshoot production issues, working closely with operations and support teams.
  • Contribute to the assessment and adoption of new technologies and best practices.
  • Mentor junior team members, providing guidance and knowledge sharing.

Basic Qualifications

  • Bachelor’s degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
  • Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role years of relevant software engineering experience
  • Proficiency in 1 or more software languages and development methodologies
  • Strong programming and debugging skills
  • Familiarity with software development practices and methodologies
  • Strong problem-solving skills
  • Good team collaboration and communication abilities
  • Willingness to take ownership of complex technical challenges

Other Qualifications

  • Advanced degree in a related field is a plus
  • Relevant certifications or training a plus

Work Environment

  • Remote to Canada
  • Must be legally authorized to work in Canada. The client is in a controlled goods program environment and must comply with the Controlled Goods Program (CGP), which mandates that all applicants hold Canadian Citizenship or Permanent Residency status in Canada.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology – Customer Support Representative – CANADA REMOTE – Mississauga, ON

Company: DXC Technology

Location: Mississauga, ON

Expected salary:

Job date: Sun, 19 Jan 2025 01:12:28 GMT

Job description: Job Description:As a Customer Support Representative, you will primarily engage in outbound calling to our US partners to obtain pricing information, which will be updated into a database. You will also handle some inbound calls, that may be funeral related, and manage escalations, which will be routed to a senior advisor. Strong de-escalation skills are essential for this role.What you will do:Make outbound calls to US partners to gather pricing information and update the databaseHandle inbound calls and respond to basic customer questions, forwarding calls to appropriate personnel as neededRecord inbound call details in a CRM system with results of the inquiryProcess inbound and outbound calls in a manner that ensures service level agreements (SLAs) are met or exceededPerform data entry in a manner that ensures service level agreements (SLAs) are metInterface with team members and management via MS Teams chat dailyRequirements of the role:High school diploma or G.E.D.Strong English speaking and writing skills (French is not mandatory or required)Call center experience is requiredMust be comfortable with multitasking across multiple browser tabsMust be proficient in using Microsoft OutlookStrong de-escalation skillsThis is a non-technical role, but it does involve some basic IT tasks, such as password resetsWork Environment:Currently remote, with a requirement to work Tuesday – Saturday 10am – 6:30pm EST; OR Monday – Friday 10am – 6:30pm ESTYou must have a valid Indefinite Canadian work permit. DXC does not provide sponsorship now, nor will in the futureDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .