Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sat, 01 Feb 2025 02:02:37 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at ebay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we’re at it.The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This researcher will work closely alongside partners from design, business, product management, engineering, and marketing globally to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.What you will accomplish:Help drive key features, products, or initiatives based on company priorities within the Seller Experience space.Lead research towards advising on improvements to make and defining excellent customer experiences.Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for their area within Seller Experience through insights.Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action.Actively contribute to and learn from the always-growing UX Research practice at eBay.What you will bring:5+ years of experience in applied user experience research settings + degree.This is a hybrid role based in Toronto, Canada. Occasional travel might be required.Experience successfully impacting design and product decisions to benefit the customers and the business.Deep understanding of UX Research fundamentals and some advanced-level techniques.Expert use of UX Research tools.Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide and are committed to pushing boundaries in ecommerce. They value authenticity, bold ideas, and diversity in the workplace. The UX Research team at eBay plays a crucial role in guiding design partners and teams to discover insights and opportunities to improve the user experience. They are looking for a candidate with at least 5 years of experience in user experience research, who can effectively communicate research findings and drive strategic solutions. The role is based in Toronto, Canada and may require occasional travel. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for all users.
UX Researcher III – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sat, 01 Feb 2025 02:25:39 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of UX Researchers are a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay, influencing product and business strategy.We are looking for a driven UX Researcher 3 in our Toronto office (hybrid) for our Financial Services & Trust team. Our team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences. We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact. The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems.What you will accomplish:Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiencesWork closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.Help drive key features, products, and initiatives based on company priorities.Effectively manage and prioritize research planning through ambiguous and fast-changing environments.Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.What you will bring:2+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many UX researchers come from backgrounds with different experiences that might not seem “standard.” You might feel that you don’t “check all the boxes” — but that’s okay! We value people who bring unique perspectives and add new knowledge to our team.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide. The company is committed to pushing boundaries and reinventing the future of ecommerce. The UX Research team at eBay plays a critical role in discovering insights and opportunities to influence product and business strategy. They are currently seeking a UX Researcher 3 in their Toronto office to work on the Financial Services & Trust team. The ideal candidate will have experience in qualitative and quantitative research methods, as well as strong communication and storytelling skills. eBay values diversity and encourages all qualified applicants to apply, regardless of whether they meet 100% of the qualifications. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for people with disabilities.
Senior UX Researcher – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sat, 01 Feb 2025 01:23:22 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of UX Researchers are a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay, influencing product and business strategy.We are looking for a driven Senior UX Researcher in our Toronto office (hybrid) for our Financial Services & Trust team. Our team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences. We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact. The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems.What you will accomplish:Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiencesWork closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.Help drive key features, products, and initiatives based on company priorities.Effectively manage and prioritize research planning through ambiguous and fast-changing environments.Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.What you will bring:5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many UX researchers come from backgrounds with different experiences that might not seem “standard.” You might feel that you don’t “check all the boxes” — but that’s okay! We value people who bring unique perspectives and add new knowledge to our team.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global e-commerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers around the world and are committed to pushing boundaries in the future of e-commerce. They value authenticity, bold ideas, and diversity in their team. They are looking for a Senior UX Researcher in Toronto to provide insights on financial services and trust experiences. The ideal candidate will have experience in qualitative and quantitative research methods and the ability to communicate insights effectively. eBay is an equal opportunity employer and values diversity in their team.
Product Manager – Conversion (Save) – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 04:14:55 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:3+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader committed to changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide. The Conversion Programs team is seeking a product manager to drive customer-facing communication flows, specifically focused on Save feature notifications. The role involves developing strategies, roadmaps, and executing plans in collaboration with various teams within eBay. The ideal candidate will have marketplace experience, technical product management skills, and the ability to build and analyze customer experiences. eBay is an equal opportunity employer and is committed to digital accessibility for people with disabilities.
Sr. Product Manager – Conversion (Save) – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 01:27:46 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:7+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that empowers buyers and sellers in more than 190 markets worldwide. They are committed to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, welcomes bold ideas, and encourages employees to bring their unique selves to work every day. The Conversion Programs team at eBay focuses on driving customer-facing communications flows, specifically related to the Save feature. They are looking for a candidate with strong product/business/marketing experience, technical product management skills, and experience with developing emails, push notifications, and in-app notifications. The role involves working closely with various cross-functional teams within eBay to improve customer experiences and drive revenue growth. eBay is an equal opportunity employer that values diversity and inclusion.
Product Manager – Conversion Programs – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 06:52:51 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:3+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader focused on changing the way people shop and sell around the world. They are committed to innovation and sustainability, with a focus on empowering buyers and sellers in over 190 markets. The company is looking for a passionate and experienced individual to join their Conversion Programs team, focusing on customer communications through various channels such as emails, push notifications, and in-app notifications. This role involves defining and executing the vision, strategy, and roadmap for communication programs, working closely with cross-functional teams to deliver high-quality experiences for customers. The ideal candidate will have strong product/business/marketing experience, technical product management expertise, and a metrics-driven approach to product development. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for all users.
Senior Content Designer – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 26 Jan 2025 04:04:42 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team:Collaborating within a product team, you’ll craft clear, consumer-facing content that directly impacts business outcomes. You’ll take full ownership of your workstreams and connect various initiatives to ensure a cohesive customer experience.About the Role:You will lead key end-to-end projects that enhance the buying and selling experience on eBay. As a full-stack senior content designer, you know writing is designing. You see language as a design material and as an integral part of the UX Design process, and you get others to think the same. You not only understand how to evaluate the quality of content design, but also how to improve it. You enjoy working with cross-discipline partners to co-create strategies, iterate through all stages of fidelity, and define outcomes in ambiguous spaces.What you will accomplish:Lead the content design process from discovery and ideation to the final fit and finish of full-fidelity designsDeliver high-quality, error-free content that aligns with UX standard methodologiesExpress a POV that considers perspectives from partner teams, anticipate risks, and engage in healthy debate that leads to resolutionDrive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams.Ensure content is accessible and inclusive, and collaborate with the Localization team to scale content for global markets.What you will bring:
- Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field and 5+ years professional experience in content-focused roles with 3+ of those years on in-product UX content
- A portfolio of work demonstrating human-centered design thinking and solutions
- Experience leading or co-leading the design process, from early concept to launch
- Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity
- Strong collaboration skills and the ability to influence without authority
- Excellent, highly creative communication and critical-thinking skills
- Management of multiple projects in a fast-paced and ambiguous environment
#LI-HybridDisclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide and are committed to pushing boundaries in the ecommerce industry. They value authenticity, bold ideas, and diversity in their team. They are looking for a Senior Content Designer to lead key projects that enhance the buying and selling experience on eBay. The ideal candidate will have a Bachelor’s degree and 5+ years of experience in content-focused roles, as well as experience leading the design process from concept to launch. They will be skilled in human-centered design thinking, have strong collaboration skills, and be able to manage multiple projects in a fast-paced environment. eBay is an equal opportunity employer and accommodates individuals with disabilities.
Content Designer III – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sat, 25 Jan 2025 05:52:34 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team:You will work on key end-to-end projects that enhance the buying and selling experience on eBay. Collaborating within a product team, you’ll craft clear, consumer-facing content that directly impacts business outcomes and support your solution with a thoughtful, well-rounded POV.About the Role:As a full-stack content designer, you know writing is designing. You see language as a design material and as an integral part of the UX Design process. You understand how to evaluate the quality of content design and how to improve it. You enjoy working collaboratively with cross-discipline partners to ensure the work meets all product requirements, iterate through all stages of fidelity and work towards outcomes.What you will accomplish:Build effective content solutions that meet team standards and project goals.Deliver high-quality, error-free content that aligns with UX standard processes efficiently and with agility.Develop a thoughtful point of view and clearly explain your rationale.Collaborate with marketing and customer support teams to ensure consistency in the product narrative.Ensure content is accessible and inclusive, working with the Localization team to adapt content for global markets.Connect with colleagues to share work and ideas, supporting others with a positive and kind demeanourWhat you will bring:Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction or a related field and 3-5 years of professional experience in content-focused roles, with experience in in-product UX content.A portfolio of work demonstrating human-centered design thinking and solutions.Experience contributing to the design process from concept to launch.Experience developing a product content strategy for web and mobile, focusing on accessibility and inclusivity.Excellent collaboration, communication, and critical-thinking skills.Ability to manage multiple projects in a fast-paced environment.#LI-HybridDisclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that empowers millions of buyers and sellers in over 190 markets. They are committed to reinventing the future of ecommerce, focusing on customer satisfaction, authenticity, innovation, and inclusivity. They are looking for a full-stack content designer to work on key projects that enhance the buying and selling experience on eBay, with a focus on clear and consumer-facing content. The ideal candidate will have a background in English, journalism, or a related field, with experience in content-focused roles and human-centered design. eBay is an equal opportunity employer and is dedicated to ensuring digital accessibility for all users.
Product Manager – Buyer Conversion – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Thu, 16 Jan 2025 07:26:09 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of shaping customer experiences through Buyer Post-purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio! This is a highly cross functional role, where you will get to influence and collaborate with partners across eBay.If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!What you will accomplish:You will build and complete the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively find opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.Prioritize features / improvements based on various factors like business value, user needs, effort, etc.Author A/B tests: build hypotheses, design test setup, define KPIs.Implement tests and customer experience improvements.Create PRDs, convey requirements to the Engineering teams and jointly work through execution.Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve.Raise and help resolve project blockers; update Jira boards and supporting documentation.Measure results: assess performance against KPIs, make recommendations for scaling decisions.Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.What you will bring:5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion. 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.Relentless execution and attention to detail – ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done.Strong product sense – ability to understand consumer needs and find simple and creative ways to solve them.Experience navigating highly complex cross-functional projects end-to-end.Experience developing performance-based emails / notifications in ecommerce.Metrics / data driven – able to forecast and measure test performance, and monitor health metrics.Build strong relationships across various teams within eBay; an active listener and clear communicator.Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is changing the way the world shops and sells by empowering buyers and sellers in over 190 markets. They are committed to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, welcomes bold ideas, and encourages employees to bring their unique selves to work. They are looking for a highly driven Experience Owner to join their Conversion Programs team, focusing on improving customer experiences through post-purchase communications. The role involves working cross-functionally with engineering, data science, analytics, and design teams to drive business growth and customer improvements. The ideal candidate will have experience in product management, e-commerce, and technical understanding of building products. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for people with disabilities.
Sr.Tech Program Manager – Global Trust – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Thu, 26 Dec 2024 01:43:09 GMT
Job description: with partners within Program/Product /Engineering/Sales/Ops-organizations; Minimum 5+ years’ operating as a project/program manager… is also working on an emerging portfolio of loyalty and experience driving initiatives. The Senior Program Manager will focus…