Senior Manager, Customer Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:02:40 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.As a seasoned CXM leader dedicated to customer advocacy and skilled in technical measurement, you will integrate customer listening posts within our products and services. This will keep eBay closely connected to customer feedback and enable the transformation of insights into actionable strategies.This role requires more than just strategic oversight; it demands a proactive, hands-on approach to data analysis, insight generation, storytelling, and the implementation of innovative listening and feedback mechanisms! Your ability to meticulously handle details while maintaining a focus on overarching goals is essential for driving eBay’s success and improving customer and stakeholder happiness!Key ResponsibilitiesInitiate and deliver the CX team’s key strategic efforts to mature the program and expand insight collection capabilities, including the development of short and long-term engagements.Define and drive the implementation of CXM initiatives in alignment with the overall strategy, collaborating closely with cross-functional teams and external vendors to ensure timely and successful delivery.Develop, maintain, and optimize robust listening post strategies and feedback gathering practices using eBay’s CXM platform to its full potential.Design, implement, and improve surveys and CXM programs for new and existing listening posts.Collaborate closely with business partners to set objectives, define success metrics, and build delivery roadmaps for CXM initiatives, ensuring partner accountability and effective program governance.Employ industry standard processes to lead strategic discussions with business teams, advocating for improved listening strategies and practices that advise decision-making processes.Handle and optimize our CX management platform for efficient data collection, analysis, and reporting.Lead all aspects of vendor relationships, coordinating efforts across teams and acting as a liaison between external and internal partners to facilitate flawless teamwork.Qualifications:10+ years of experience in Customer Experience or Voice of the Customer program management, customer success, or similar rolesProven experience in implementing CXM programs, infrastructure, processes, and technology, including proficiency with CXM platforms like QualtricsProven success in owning program strategy and delivering end-to-end solutionsKnowledge of customer experience software and tools (e.g. Medallia, Qualtrics)Knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)Experience designing surveys for CX/VoC programs, including transactional and relationship surveysStrong capability in leveraging data-driven insights to guide strategic discussionsExperience leading and developing teams of 3+ CXM individualsA track record of defining program requirements and completing defined roadmapPreferred Qualifications:Degree or equivalent experience in Management, Business, Marketing, Economics, or a related field of studyExperience working with Qualtrics solutions / Qualtrics certificationsExperience working in an omni-channel CX team passionate about the entire customer journeyCustomer experience management certificationsCustomer journey mapping experiencePlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is seeking a seasoned Customer Experience Management (CXM) leader to integrate customer feedback into their products and services. The role involves developing and implementing CXM initiatives, optimizing feedback gathering practices, collaborating with cross-functional teams, and leading vendor relationships. Qualifications include 10+ years of experience in CX or VoC program management, proficiency with CXM platforms like Qualtrics, and knowledge of best practices and metrics. Preferred qualifications include a degree in a related field, experience with Qualtrics solutions, and customer journey mapping experience. eBay is an equal opportunity employer committed to ensuring digital accessibility for people with disabilities.

Product Manager – Buyer Conversion – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sun, 24 Nov 2024 04:50:07 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of shaping customer experiences through Buyer Pre Purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio. This is a highly cross functional role, where you will get to influence and collaborate with stakeholders across eBay.If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!What you will accomplish:You will build and execute the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively identify opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.Prioritize features / improvements based on various factors like business value, user needs, effort, etc.Author A/B tests: build hypotheses, design test setup, define KPIs.Execute tests and customer experience improvements.Create PRDs, convey requirements to the Engineering teams and jointly work through execution.Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve.Raise and help resolve project blockers; update Jira boards and supporting documentation.Measure results: assess performance against KPIs, make recommendations for scaling decisions.Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.What you will bring:5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion. 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.Relentless execution and attention to detail – ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done.Strong product sense – ability to understand consumer needs and find simple and creative ways to solve them.Experience navigating highly complex cross-functional projects end-to-end.Experience developing performance-based emails / notifications in ecommerce.Metrics / data driven – able to forecast and measure test performance, and monitor health metrics.Builds strong relationships across various teams within eBay; an active listener and clear communicator.Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is seeking a highly motivated Experience Owner to join their Conversion Programs team. The role involves shaping customer experiences through communication channels such as email, push notifications, and native hub notifications. The successful candidate will work on revenue targets, long-term strategy, roadmap, and execution for this multimillion-dollar portfolio. They will collaborate with various stakeholders across eBay and focus on building contextual experiences in CRM channels. The ideal candidate has experience in e-commerce, technical product management, executing projects end-to-end, and developing performance-based emails/notifications. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for people with disabilities.

Performance Marketing Manager – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sat, 02 Nov 2024 23:31:29 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About The Team And Role
eBay Advertising is reinventing advertising at eBay. We’re crafting innovative brand and sellers solutions to optimize the ad monetization and experience on eBay. Our goal is to build a valuable experience for both buyers and sellers, while also driving performance for advertisers. To that end, we are innovating rapidly in the ad-tech space and there is no shortage of new challenges for motivated individuals.We are seeking an experienced, innovative, solution oriented Performance Marketing professional to own customer strategy and execution of customer lifecycle performance marketing programs.What You Will Accomplish:Lifecycle channel marketing: Design and deliver programs that drive engagement, retention and growth for sellers with help of eBay Advertising solutions.Channel Strategy: Innovate and expand channels that would enable getting in touch with customers at right moments. Bring innovation with use of technology and creativity to drive next best action for customers.Innovate and Drive Impact: Develop and implement strategies to drive SMB customer engagement, increase upsell opportunities, and reduce churn. Rapidly test new ideas, leveraging data and insights to innovate and improve continuouslyPerformance Analysis: Using data-driven insights to guide decision-making. Regularly report on metrics to identify strengths and areas for improvement.Process Optimization: Create and refine scalable processes to enhance efficiency and overall performance. Act as an escalation point to help resolve issues, triage problems, and support account growth as needed.What You Will Bring:Experience: 7+ years in performance marketing roles. Having worked with product teams to drive product growth strategy through performance marketing. Proven experience in developing and delivering lifecycle & lower funnel channel marketing with measurable impact.Analytical Skills: Strong analytical, planning, and problem-solving capabilities with a deep understanding of sales metrics, performance standards, and methodologies.Strong collaboration skills in matrixed set up: Proven track record of effectively and productively collaborating in matrixed organization set up and capability to adapt in a fast-changing environment.Solution oriented mind-set: Someone who is energized by fast paced environment with ability to think scale and solutions.Ability to working across global time-zones: Ability to partner with stakeholders distributed globally.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets and are committed to pushing boundaries in the future of ecommerce. The eBay Advertising team is focused on creating innovative solutions for advertisers and improving the ad experience on the platform. They are seeking a Performance Marketing professional to develop and execute customer lifecycle marketing programs. The role requires strong analytical skills, collaboration and solution-oriented mindset. eBay is an equal opportunity employer and is committed to digital accessibility for people with disabilities.

Senior Marketing Manager Seller CRM – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sun, 20 Oct 2024 05:27:42 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:The CRM Seller Programs team is a critical team within Global Marketing / Global CRM, focused on driving engagement with and growth of our B2C and C2C sellers.In the role of the Senior Marketing Manager Seller CRM Programs you will actively contribute to the strategy and execution of Seller marketing communications through own / CRM channels, which includes leading communications for critical corporate level initiatives like Shipping, Trust and other.You will be part of the Seller CRM Foundations Team and will report to the Head of Seller CRM Foundations (Vivian Berrendorf-Schwarzer).In this role you will have an opportunity to pioneer seller CRM by building the first seller triggered programs and designing message, audience, channel and contact strategy for those. A key example of deliverables would be to roll out Seller Update re-imagined, which is one of the 7 big bets of CRM for 2024.What you will accomplish:With the new strategy of seller flagship programs, with new marketing technologies now coming to the seller world, and with the seller initiatives starting to define their 2025 priorities, this role offers a unique opportunity to design the seller narrative and establish a true dialogue and partnership with the business sellers in particularYou will be expected to develop a test & learn roadmap that will include new seller marketing channels, new messages, creative executions and leverage the voice of the customer to tailor the communication to customer needsYou will partner with the global and local SMB initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement and other partners in designing a cohesive end-to-end communication plansYou will develop strong plans with the result to double the share of B2C sellers who engage with Seller Programs CRM comms by the end of 2024 (11% exit rate)What you will bring:You will bring in Marketing and CRM expertise into the role, with Seller / B2C / B2B marketing expertise being highly beneficialYou will be numbers driven, results oriented, and be able to balance qualitative with quantitative measures of successYou will be comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balanceYou will be willing to learn and be open to feedback and different point of viewsYou will have strong partner management skillsLast but not least, you will be passionate about customer excellence and always put the customer firstPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers buyers and sellers in over 190 markets. They are committed to innovation and authenticity, and value unique perspectives. They are seeking a Senior Marketing Manager for their CRM Seller Programs team to drive engagement and growth for sellers. The role involves developing and implementing communication strategies, as well as testing new channels and messages. The ideal candidate will have marketing and CRM experience, be results-oriented, and have strong partner management skills. eBay is an equal opportunity employer and values diversity and inclusion.

Sr. Manager Strategy & Ops-eBay Motors – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Oct 2024 07:46:56 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Senior Manager, Strategy, Intelligence, & Operations, eBay MotorseBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. We are a purpose-driven company that puts the customer at the heart of everything. Our culture encourages people to think big, be curious, act with integrity, and be courageously inclusive. If this sounds compelling, come join eBay!About the opportunityeBay Motors is a multi-billion dollar, global portfolio comprising the Parts & Accessories, Business & Industrial, Vehicles, and WHI (a B2B Parts & Accessories marketplace in US) businesses. These categories are not only among the largest on eBay and core to eBay’s strategic future, but also are also actively innovating in the market and at eBay.We are looking to hire a Senior Manager of Strategy and Operations, located in Toronto, Canada, who will have a global remit as part of a Global Motors Strategy, Intelligence, & Operations team. This role will lead growth initiatives within the Parts & Accessories business, support the eBay Motors leadership team, and accelerate growth across the Motors’ portfolio of assets.The role will utilize data and business case development to develop strategic insights and lead execution of key initiatives with partners, while ensuring operational excellence in planning, analytics, reporting, and collaboration across a broad cross-functional team, pursuant to the following stages:

  • Understanding our buyers and sellers, and their respective end-to-end experience
  • Lead the strategy development of key initiatives and drive alignment of key partner teams and leadership. Our key partners include product, marketing, analytics, finance, operations, pricing, and business development, among many others.
  • Partner with business and product teams to develop, implement, and iterate tests
  • Operationalize initiatives and transition to business teams
  • Contribute to global reporting for in-process / launched initiatives and the broader Motors portfolio

The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications—as well as someone who can move quickly and decisively as an embedded operator not afraid to get their hands dirty.Responsibilities

  • Understand the needs of different P&A customer segments
  • Identify and execute opportunities across Motors that require strategic assessment
  • Drive progress against milestones for key strategic initiatives
  • Partner with product teams and/or other Marketplace Success category managers to conceptualize, test, and iterate solutions as well as meet measurable goals
  • Create operational consistency, processes, and alignment across the portfolio
  • Establish processes and guardrails to ensure operational success
  • Build and own executive-ready presentations on Motors strategy and operations updates
  • Own tracking and reporting of portfolio health to eBay global leadership teams
  • Collaborate with cross-functional partners; ensure alignment with other eBay verticals, other eBay teams, and global initiatives

Qualifications

  • Passion for operating ecommerce businesses and/or two-sided marketplaces
  • Track record of strategic development, structured thinking, and operating plan implementation
  • Track record of launching and leading successful consumer-facing products
  • Demonstrated ability to project manage a group of peers and lead through influence
  • Strong cross-functional leader who is also recognized as a collaborator and partner
  • Self-motivated to identify opportunities and challenges in the business
  • Executive level verbal and written communication skills, including the ability to tell a compelling story backed by data
  • High degree of ownership and commitment to results
  • Data-driven approach to strategy, planning, and decision making
  • Organized problem solver who balances attention to detail with efficiency
  • Strong understanding of P&L
  • Ability to operate in a small, nimble, and impactful team
  • Ambition to grow professionally and willingness to work hard, learn/adapt, and provide feedback both upward and to peer teams

Requirements

  • 7+ years of related experience, including 2+ years at a top-tier management consulting firm, investment bank, or in a strategy & planning role at a major corporation
  • Strong ability to synthesize and visualize data and strategic insights and business case financial and operational modeling via PowerPoint and Excel
  • SQL experience a plus, but not required
  • Industry experience in consumer goods, retail, e-commerce, or consumer tech
  • Interest and/or experience in Motors a plus, but not required
  • BA/BS required, MBA or similar graduate degree preferred

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that connects buyers and sellers around the world. They are focused on empowering customers, encouraging authenticity and bold ideas, and promoting inclusivity. They are looking for a Senior Manager of Strategy and Operations in Toronto to lead growth initiatives for eBay Motors, focusing on Parts & Accessories. The ideal candidate will have experience in ecommerce, strategic development, and project management. They must be data-driven, detail-oriented, and have strong communication skills. eBay values diversity and inclusion, and offers accommodation for individuals with disabilities.

Privacy Counsel – Ads and Marketing – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Sep 2024 06:42:45 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.We’re looking for a problem solver and collaborative legal counsel who values inclusivity and wants to join an amazing team of dedicated professionals on eBay’s Privacy, AI, and Data Responsibility team.JOB DESCRIPTIONThe Global Privacy Counsel – Advertising and Marketing will be the primary privacy advisor on all global advertising, marketing, product, and Growth-related initiatives. The role will directly interface with legal, business, product, and other stakeholders responsible for advertising and marketing operations at eBay and on exciting and evolving topics involving personal information in these areas.Specific duties will include:

  • Providing timely and pragmatic legal advice to business leaders, including proactively identifying issues and developing recommendations pertaining to adtech and martech, use of cookies and tracking technologies, compliance with marketing-related regulations, and working with product teams to ensure privacy compliance within customer-facing designs and flows;
  • Building strong cross-functional relationships that support and enable marketing and advertising initiatives, as well as product privacy support, to achieve successful business outcomes while mitigating and managing risk;
  • Developing and maintaining appropriate templates and guidelines for emails (marketing and transactional) and guidelines for outreach by marketing and operations teams;
  • Assisting and enhancing eBay’s Global Privacy program by ensuring that marketing opt-outs and contact preferences, data subject access requests pertaining to data held by marketing teams, and do-not-sell requests under the CCPA are operationalized, applied, and respected;
  • Staying informed as eBay’s subject matter expert on applicable laws, regulations, industry guidance, and industry trends that may impact marketing and advertising initiatives involving personal information, including potential or likely changes to data privacy laws or relevant adtech or martech ecosystems; and
  • Performing other duties and projects as assigned.

Requirements:

  • 3-5 years of direct experience in legal practice focused on data privacy
  • Experience in giving global privacy advice and practical application of advised approaches
  • Demonstrated knowledge of key marketing concepts and technologies, as well as compliance obligations for European and Americas regulations and laws pertaining to the use of personal data for marketing purposes, including but not limited to, the ePrivacy Regulation, UK PECR, CAN-SPAM Act, and email marketing laws worldwide
  • Understanding of core principles under the GDPR and CCPA, online privacy laws, and best practices for data enrichment
  • Strong relationship-building, problem-solving, and collaboration skills, and the ability to effectively influence stakeholders by communicating privacy-related concepts and practical impact
  • Proven ability to successfully multi-task, remain responsive and agile to changes in business priorities, and deliver pragmatic, risk-based recommendations to the business
  • Demonstrated ability to own one’s work and manage time spent on projects independently with minimized supervision while performing duties
  • Qualified lawyer in the U.S., Canada, or U.K.

Valued Skills:

  • In-house experience preferred
  • Experience implementing and maintaining an opt-in/opt-out program and negotiating partnership and data-sharing agreements
  • Experience navigating recent proposed changes to the adtech landscape
  • Experience guiding teams in implementing pixels and other tracking technologies
  • Experience working with product teams toward privacy by design and default
  • IAPP Certified Information Privacy Professional (CIPP) or a similar certification or a willingness to complete such certification within a reasonable time following hire

Location:

  • Salt Lake City, Utah, U.S., San Jose, California, U.S., or Toronto, Canada preferred; London, U.K. potentially depending on skillset and experience

Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide. They are looking for a Global Privacy Counsel with expertise in advertising and marketing to provide legal advice on various initiatives involving personal information. The ideal candidate will have experience in data privacy, understanding of marketing concepts and regulations, and strong communication and problem-solving skills. The position can be based in Salt Lake City, San Jose, Toronto, or potentially London. eBay is an equal opportunity employer and values diversity and inclusivity.

Head of Campaign Insights – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Sep 2024 05:19:49 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the opportunity:
It is an exciting time to be part of the Global Consumer Insights team! We continue to expand as consumer-centricity is core to eBay’s strategy. Come join us as we continue to build a world-class function at eBay.We are looking to hire a Head of Campaign Insights to lead eBay’s campaign insights team! Building our brand is core to eBay’s purpose and this role sits right in the heart of it all. This role will report to the Director of Consumer Insights, Marketing & Financial Services.What you will accomplish:Lead a global team of hard-working Insights practitioners, with a dedicated focus on coaching and development.Oversee all campaign development research and campaign measurement across various targets and categories.Partner closely with Brand teams across markets to provide thought partnership and consumer-centric recommendations, continuing to push towards winning creative that connects with consumers.Synthesize and continuously issue best practices and campaign takeaways to further continuous improvement mindset.Present campaign learning, data, recommendations in Senior Leadership forums, always showing up as the consumer in the room.Oversee brand health tracking across markets; workshop findings and recommendations with Marketing and Product teams to continue building the eBay equity.Work closely with the GCI Leadership Team on specific initiatives and presentations.Build strong relationships and influence throughout the Growth organization.What you will bring:10+ years of related work experience in a Consumer Insights role, with a passion for brand-building and building consumer-obsessed organizations.8+ years leading campaign development research and measurement is required, including Extensive experience managing global qual and quant studies.5+ years in people development. Someone who loves developing and coaching others to help them realize their full potential.Positive can-do, flexible attitude, understanding that the role is fast paced with tight timelines, ready to jump in and implement research alongside the team in a hurry, and resilient and adaptable in the face of changing plans or timelines.Collaborative approach, with the ability to form strong cross-functional relationships at all levels, gain alignment from partners and manage healthy conflict.Excellent communicator, with experience presenting to Senior level business partners.Curious mindset with a passion for uncovering the “why”, and a deep understanding of and empathy for the consumer.Experience in connecting the dots from disparate data to bring clear, insightful syntheses that drive business growth.Expertise in working efficiently and effectively in a highly matrixed Global organization.Excellent analytical, decision-making, negotiation, and problem-solving skills.Bachelor’s Degree in Market Research, Marketing, Statistics, Economics, or related field. Advanced Degree or equivalent experience highly desirable. Bonus points if you love advertising!Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is revolutionizing the way people shop and sell globally, with a platform that empowers millions of buyers and sellers in over 190 markets. They prioritize customer satisfaction, authenticity, and innovation, and encourage employees to bring their unique perspectives to work every day. They are seeking a Head of Campaign Insights to lead their team in researching and measuring campaign effectiveness, providing consumer-centric recommendations, and collaborating with brand and product teams. The ideal candidate will have extensive experience in consumer insights, campaign development, and people development, as well as strong communication and analytical skills. eBay is committed to diversity and inclusivity, offering equal opportunities for all applicants.

Product Mgr – eBay Live – Seller Success – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Tue, 27 Aug 2024 02:53:21 GMT

Job description: , marketing, legal, operations, customer support, and business units to optimally deliver the roadmap. Establish key success… digital accessibility for people with disabilities. Jobs posted with location as “Remote – United States (Excludes: HI, NM…