Ebury – Office Manager – Toronto, ON

Company: Ebury

Location: Toronto, ON

Expected salary:

Job date: Tue, 15 Jul 2025 23:07:48 GMT

Job description: Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.Ebury- Canada / Office Manager (Toronto Office Based)As Office Manager, you will be the ‘heart and soul’ of the team, responsible for ensuring that everything runs smoothly and your colleagues have everything they need to succeed. Working closely with the Country Manager and the HR team, this is a varied and interesting position that requires someone with a flexible, proactive and supportive approach.Cultural fit is hugely important as you will be interacting with the team daily; therefore, we are looking for someone who is hard-working and can put forward ideas by observing what is working well and what is not.In this role, you will report directly to a Regional Lead of Global Business Services, and your main stakeholder will be the Country Manager.PositionIn this role, you will provide a focal point for our front-of-house and office operations for our 3 offices in Canada, based in Toronto and supporting Vancouver and Montreal, ensuring the provision of a world-class office experience for our people and guests. You will deliver outstanding assistance to + 45 Ebury’s employees and visitors daily, and to 2 remote offices.Responsibilities

  • Office management
  • Deliver a first-class workplace experience for our employees, both office- and home-based workers, and for guests of our offices
  • Managing the primary inbound communication channels and correspondence, including phone calls, mailboxes and physical packages, meal vouchers
  • Assist in the planned and ad hoc maintenance and upkeep of the premises and equipment, including the required safety checks, liaising with contractors as required
  • Assist in the effective running of facilities contract services including; building maintenance, purchasing, post room, security, cleaning, waste management, stationery, plants, coffee machine, pest control, environmental and building consultancy services, new suppliers,
  • General office management duties including meeting room management and conference call facilitation, hot desk administration, supplies and stock management of office supplies, business card administration, company merchandise, monthly office social events, courier bookings, car fleet etc
  • Moves and project coordination
  • Manage the landlord relationship
  • Organise parties and after-work events, and prepare a monthly newsletter
  • Collaborate in supporting Marketing events
  • Health & Safety
  • Assist in the duty of care, health and safety programs with comprehensive policies and practices for the office- and home-based workers
  • Assist/coordinate relevant Health & Safety with all staff as necessary
  • IT
  • Assist with workstation setups for new employees, including coordinating hardware deployment, ensuring proper installation.
  • Act as the point of contact between staff and IT support.
  • Manage the inventory of IT equipment and supplies by tracking stock levels, receiving and logging new deliveries.
  • Communicating with the IT department and external suppliers to ensure timely replenishment and maintenance of necessary hardware.
  • Employee Engagement
  • Lead the planning and coordination of monthly employee engagement activities, including summer events, Christmas celebrations, and team-building initiatives.
  • Collaborate with internal groups such as the ESG team and Women’s Network to support and execute charity drives, donation campaigns, and employee sports clubs to foster a positive and inclusive workplace culture.
  • Travel
  • Assist with ad-hoc travel booking requirements for ExCo members, where required

Skills, experience & knowledge

  • Demonstrable experience in office administration and/or receptionist in a corporate environment, including meeting services, events and purchasing
  • Hospitality experience is a plus
  • Excellent interpersonal skills with a proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
  • Strong oral and written English skills and French or Dutch (both is a plus)
  • Excellent organisational and time management skills
  • Friendly individual able to take initiative
  • Used to multitasking with the ability to remain calm and focused under pressure, but good at time management and setting priorities
  • Able to work in a fast-paced environment and meet deadlines

#L1-JG1About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe’s Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.

Ebury – Senior KYC Onboarding Analyst – 1 Year FTC – Toronto, ON

Company: Ebury

Location: Toronto, ON

Expected salary:

Job date: Thu, 27 Mar 2025 08:16:13 GMT

Job description: Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.Senior KYC Onboarding Analyst – 1 Year ContractEbury Toronto – Hybrid: 4 days a week office-based working, 1 day working from home.Ebury has high standards when it comes to working with clients. We need to make sure that the clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in!Responsibilities:

  • Safeguarding Ebury, our existing Clients and prospective Client relationships from financial crime risk – including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
  • Performing anti-financial crime checks as part of the Ebury Onboarding process for corporate clients in compliance with relevant legislative, regulatory and internal requirements
  • Comprehensive CDD and EDD checks for corporate clients, including the KYC process, identification and analysis of complex ownership structures, financial statements and transaction patterns
  • CDD/EDD analysis across all types of legal entities and business sectors in a variety of jurisdictions with an emphasis on local clients
  • Direct contact with clients
  • Presentation of Ebury’s onboarding requirements to clients in a clear and compliant manner
  • Identification of red flags and exposure to financial crime risk, including escalation to Compliance and Senior Management where required
  • Making risk-based decisions to onboard or reject applications
  • Efficient management of a personal portfolio of onboarding cases
  • Proactive follow-up with clients and sales representatives to ensure timely completion of onboarding analysis
  • Documenting client files in a structured format compliant with internal requirements
  • Identifying opportunities for improvement within the onboarding process
  • Assist in preparation and management of data and information required for internal and external audits
  • Support ad-hoc projects within the department and wider business as required
  • Validation of checks carried out by other members of the team
  • Support in training delivery
  • Supporting the Supervisor with team management responsibilities

Requirements:

  • Minimum 2-3 years of experience conducting CDD and EDD with corporate, complex client segments including Trust & Corporate Service Providers, Non Governmental Organisations and Charities, MIFID and Funds in Canada.
  • Fluency in English/French or other languages.
  • Advanced knowledge of red flags and financial crime typologies relevant to the payments and FX space
  • Proactive, with the ability to work effectively within a fast-paced and high-pressure environment
  • Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed
  • Diligent, with excellent attention to detail
  • Effective critical thinking skills, with the ability to find solutions to problems independently
  • Strong communication skills, both written and verbal including working alongside the Front Office
  • Co-operative, and comfortable working in a team environment, including remote teams
  • Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information
  • Adaptable, with the ability to cope with changing products, processes and procedures
  • Motivated and driven, with a desire to make Ebury a success
  • Experience of direct client contact within financial services is a plus

About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe’s Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.