Company: GTN LLC
Location: Orlando, FL
Expected salary:
Job date: Sat, 08 Mar 2025 23:04:31 GMT
Job description: The Customer Experience Analyst is responsible for gathering and analyzing customer feedback to improve overall satisfaction and drive business growth. This role involves collaborating closely with various departments, including Marketing, to ensure customer service initiatives are in line with strategic business objectives. The Analyst will establish feedback mechanisms, conduct in-depth analysis, and communicate findings to key stakeholders, ultimately helping to create a seamless and positive customer experience. Additionally, the Analyst will play a key role in identifying trends and opportunities for improvement, leading to enhanced customer satisfaction and loyalty.
Customer Service Manager – GTN LLC – Orlando, FL
Company: GTN LLC
Location: Orlando, FL
Expected salary:
Job date: Sat, 09 Nov 2024 23:40:37 GMT
Job description: data-driven insights to improve customer experience and drive revenue growth. • Customer Engagement: Develop and implement strategies to enhance customer engagement and retention. • Cross-Functional Collaboration: Work closely with sales, marketing, and other departments to ensure a seamless customer experience across all touchpoints. • Continuous Improvement: Identify opportunities for process improvement and implement solutions to optimize customer service operations. • Performance Metrics: Track and monitor key performance indicators to measure the success of customer service initiatives and make data-driven decisions.