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Company: Top Hat
Location: Toronto, ON
Job description: Top Hat’s dynamic courseware empowers educators and students by delivering personalized, meaningful and equitable learning in every course. Providing educators with interactive course content, tools, assessment capabilities, and insights in a single, easy-to-use application.Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education. Are you ready to help us change the future of higher ed and deliver equitable education for millions of students?Top Hat is looking for a Lifecycle Marketing Specialist to create and launch educator and student marketing programs to nurture, acquire and retain existing and prospective customers.In this role, you will
- Work with marketing team members to develop and implement programs for email, in-app, and other digital marketing channels for all of our product lines.
- Develop and execute email nurture programs to ensure leads and customers are moving through the funnel efficiently.
- Help execute existing email marketing programs by writing, building, and designing emails as necessary.
- Run channel A/B tests to optimize program performance and report on results.
- Help maintain database hygiene and support the team’s requests for various segmentation tasks.
- Measure, analyze, and report on program performance and share actionable insights to drive ongoing improvements.
- Leverage Salesforce Marketing Cloud to drive greater segmentation and email execution efficiency for the entire marketing team.
- Work cross-functionally with our Marketing Operations, Brand and Creative, and Product Marketing teams.
You have:
- 1+ years of marketing experience, SaaS is a plus!
- You have hands-on experience in a marketing automation platform: Salesforce Marketing Cloud, Hubspot, Eloqua or Pardot.
- Strong fundamentals in email and in-app marketing, with an eye for optimized program performance and design.
- An understanding of front-end development languages, mainly HTML & CSS.
- The discipline to follow a QA process to ensure successful campaign & program launches.
- The ability to put the customer experience at the forefront of everything by minimizing friction and creating an exceptional experience.
- The drive to get the most out of technology and leverage platforms (like Salesforce) to its fullest potential.
Why team members love working at Top Hat :*A noble mission that creates meaningful, fulfilling work*A team that cares deeply for customers and for each other*We’re a company of invested owners – every Top Hatter receives stock options*Professional learning and development for all role levels*An awesome and welcoming Toronto HQ, and a growing sales hub in Austin, Texas*Competitive health benefits that start on day one*A management team focused on performance, growth, engagement and connection*Our winning strategy and market potential*Innovative PTO policy with lots of time and space for self-care*Passionate customers that believe in us-and what we do
Top Hat offers dynamic courseware for educators and students to deliver personalized, meaningful, and equitable learning. They are seeking a Lifecycle Marketing Specialist to create and launch marketing programs for educators and students. The role involves developing and implementing email and digital marketing programs, analyzing performance, and working cross-functionally with other teams. The ideal candidate has marketing experience, experience with marketing automation platforms, and a focus on customer experience. Top Hat offers a supportive work environment, professional development opportunities, competitive benefits, and a focus on growth and innovation.
Job Description
We are currently seeking a motivated and reliable individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service.
Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Providing product information and assisting customers with orders
– Resolving customer complaints and escalating issues as needed
– Maintaining accurate records of customer interactions
– Collaborating with other team members to ensure customer satisfaction
Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Strong communication and interpersonal skills
– Ability to multitask and work in a fast-paced environment
– Proficient in basic computer skills
If you are a team player with a passion for helping others, we would love to hear from you. Apply now to join our dynamic team and make a positive impact on our customers.
Expected salary:
Job date: Sun, 07 Apr 2024 00:17:53 GMT
