Company: Hersha Hospitality Management
Location: Orlando, FL
Expected salary:
Job date: Wed, 18 Jun 2025 03:47:48 GMT
Job description:
Job Description: Front Desk Associate
Company: Hersha Hospitality
Overview:
Join our dynamic team at Hersha Hospitality, where exceptional guest experiences are our top priority. We are seeking a dedicated Front Desk Associate to represent our brand and support our marketing programs. You will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they step through our doors.
Key Responsibilities:
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Guest Engagement: Greet guests promptly upon arrival, offering a warm welcome and displaying a positive attitude.
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Check-in Procedures: Efficiently register and assign guests to their accommodations, ensuring a smooth arrival experience.
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Brand Representation: Uphold brand standards and actively promote marketing initiatives to enhance the guest experience.
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Communication: Provide guests with information about hotel facilities, services, and local attractions, enhancing their stay.
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Problem Solving: Address guest inquiries and resolve any issues with professionalism and urgency.
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Collaboration: Work closely with other hotel departments to ensure guest needs are met and to facilitate seamless operations.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience in hospitality is a plus.
Why Join Us?
Be part of a passionate team that values quality service and guest satisfaction. At Hersha Hospitality, you will have opportunities to grow and develop your career within a supportive environment. Together, let’s create memorable experiences for our guests!